Webjet is a travel booking website offering flights, hotels, holiday packages, cruises, car rental, travel insurance and travel deals. Webjet is based in Australia.
Webjet Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Webjet
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Webjet
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Webjet’s mailing address
L 9 492 St Kilda Rd
Melbourne, Victoria, Australia 3004
Webjet’s executive customer service contacts
Primary Contact
John Guscic
Managing Director
L 9 492 St Kilda Rd
Melbourne, Victoria, Australia 3004
jguscic@webjet.com.au
Secondary Contact
Shelley Beasley
Chief Operating Officer
L 9 492 St Kilda Rd
Melbourne, Victoria, Australia 3004
sbeasley@webjet.com.au
Chief Executive
David Galt
L 9 492 St Kilda Rd
Melbourne, Victoria, Australia 3004
dgalt@webjet.com.au
Where does Webjet operate?
The company has operations in Australia, New Zealand, North America, Singapore and Hong Kong.
How can I contact Webjet customer service?
Call +61-3-9820-9214 or email onlinetravel@webjet.com.au.
What is a combined trip on Webjet?
With a combined trip on Webjet, you can merge plane, train, bus, and ferry travel into one ticket.
How do I book a combined trip on Webjet?
You can book an itinerary that combines both air travel and train, bus, or ferry options. Enter your departure and destination cities into the search tool, similar to a regular flight search. In the search results breakdown, you’ll quickly see if your itinerary includes a train, bus, or ferry segment.
Does Webjet charge booking fees?
Yes, when booking a flight through Webjet, you’ll encounter two additional fees that aren’t present when booking directly with the airline: the Webjet booking price guarantee and the Webjet service fee.
Can I make changes to my booking on Webjet?
Yes. If you booked a trip through Webjet, you can make changes. Contact Webjet for changes rather than the airline or other carrier.
Who owns Webjet?
Webjet is a public company.
How to get professional help with your Webjet problem
If you need help with Webjet, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.