Wealthsimple is an online financial platform offering automated investing, commission-free trading, and cryptocurrency services.
How to reach a person at Wealthsimple
Main: (888) 890-3410
Wealthsimple Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Wealthsimple
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Wealthsimple
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Wealthsimple mailing address
80 Spadina Avenue
Suite 400
Toronto, ON M4V 2J4
Wealthsimple executive customer service contacts
Primary Contact
Paul Teshima
Chief Commercial Officer
80 Spadina Avenue
Suite 400
Toronto, ON M5V 2J4
paul.teshima@wealthsimple.com
Secondary Contact
Tyler Meema
Senior Customer Service
80 Spadina Avenue
Suite 400
Toronto, ON M5V 2J4
tyler.meema@wealthsimple.com
Chief Executive
Michael Katchen
80 Spadina Avenue
Suite 400
Toronto, ON M5V 2J4
michael.katchen@wealthsimple.com
Does Wealthsimple have an office in the U.S.?
Yes, the address is 20 Jay Street, Suite 928, Brooklyn, NY 11201.
How can I contact Wealthsimple customer service?
Call (888) 890-3410 or email resolutions@wealthsimple.com.
Does Wealthsimple have an online contact form?
Yes, you can find the online contact form here.
When can I contact Wealthsimple customer service?
Monday to Friday, 9 a.m. to 6 p.m. Eastern time.
How do I open an account with Wealthsimple?
You can open an account by visiting the Wealthsimple website or downloading the mobile app, then following the prompts to create an account and provide necessary information for identity verification.
What is Wealthsimple Crypto?
Wealthsimple Crypto allows users to buy, sell, and hold cryptocurrencies within the Wealthsimple app. It offers a simple and secure way to invest in digital assets.
Can I withdraw money from my Wealthsimple account anytime?
Yes, you can withdraw funds from your Wealthsimple account at any time. The withdrawal process may take a few business days to complete.
How to get professional help with your Wealthsimple problem
If you need help with Wealthsimple, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.