Waste Management Customer Service Contacts

Waste Management (WM) collects personal information through its websites, mobile apps, and services to operate effectively and provide better service. This information may include contact details, payment data, and usage patterns. WM uses these data to process transactions, respond to inquiries, and enhance user experiences. The company does not sell personal information but may share it with affiliates or third-party service providers under strict confidentiality agreements. WM implements industry-standard security measures to protect personal data and complies with applicable privacy laws, offering users rights to access, correct, or delete their information.

Waste Management’s residential subscription services terms and conditions establish the terms under which residential customers receive waste collection services. Customers agree to pay recurring service fees, which may be adjusted due to operational costs or regulatory changes. The agreement renews automatically unless canceled in advance, and early termination may result in additional charges. WM owns any equipment provided, and customers are responsible for its proper use. The terms also include binding arbitration for dispute resolution and prohibit class action participation. Specific guidelines apply to recycling services, including rules on acceptable materials and potential fees for contamination.

Pay your Waste Management bill online by visiting the payment portal at wm.com/us/en/mywm/my-payment/verify. Check your balance, manage invoices, and make payments after logging in.

To lodge a complaint with Waste Management, visit the customer support page and click on the “request help” button. This allows you to submit feedback, including complaints about service issues, billing, or employee conduct.