Waste Management

Waste Management provides waste collection, recycling, and disposal services across North America.

Telephone
Main : (800) 482-6406
Mailing address
800 Capitol Street, Suite 3000
Houston, TX 77002
Website
wm.com

What you need to know about Waste Management

Waste Management generally responds to customer service issues in a satisfactory manner.

How to resolve a problem with Waste Management

Try self-service first

Use our proven resolution methods, or Waste Management’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Waste Management respond?

Phone support
Typically immediate or within a few minutes during business hours, though wait times may increase during peak periods.
Email support
Waste Management does not offer email support.
Live chat support
Available during business hours with response times ranging from a few seconds to several minutes.
Social media
Initial responses may take a few hours to a day, depending on platform activity and staffing.
Help center/FAQ
The FAQ is available 24/7 for self-service on the website.
Verified contacts

Waste Management customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Michael Watson
Senior Vice President, Chief Customer Officer
Secondary
John Morris
COO
Chief Executive
Jim Fish
Chief Executive

Waste Management customer service policies

Waste Management (WM) collects personal information through its websites, mobile apps, and services to operate effectively and provide better service. This information may include contact details, payment data, and usage patterns. WM uses these data to process transactions, respond to inquiries, and enhance user experiences. The company does not sell personal information but may share it with affiliates or third-party service providers under strict confidentiality agreements. WM implements industry-standard security measures to protect personal data and complies with applicable privacy laws, offering users rights to access, correct, or delete their information.

Waste Management loyalty program

Waste Management does not have a loyalty program.

Frequently asked questions about Waste Management

Call Waste Management customer service at (800) 482-6406.
Yes, you can find Waste Management's online contact form here.

Outdated info? Report it here