The Walt Disney Company Customer Service Contact Support Via Phone Email Exec Contacts

The Walt Disney Company, also known as Disney, is a multinational mass media and entertainment company headquartered in Burbank, Calif. Please also see our entries for Walt Disney World and Disney Cruise Line.

Responsiveness rating

3/5

The Walt Disney Company often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about The Walt Disney Company

The Walt Disney Company has a long record of customer service complaints going back more than a decade.

How to resolve a problem with The Walt Disney Company

Like most communication service providers, The Walt Disney Company normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.