The Walt Disney Company Customer Service Contacts

The Walt Disney Company, also known as Disney, is a multinational mass media and entertainment company headquartered in Burbank, Calif. Please also see our entries for Walt Disney World and Disney Cruise Line.

How to reach a person at The Walt Disney Company

Customer Service: (818) 560−1930

The Walt Disney Company Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

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What you need to know about The Walt Disney Company

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with The Walt Disney Company

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

The Walt Disney Company mailing address

The Walt Disney Company
500 South Buena Vista Street
Burbank, CA 91521

The Walt Disney Company social media channels


The Walt Disney Company executive customer service contacts

Primary Contact
Zenia B. Mucha
EVP, Chief Communications Officer
500 South Buena Vista Street
Burbank, CA 91521
[email protected]
(818) 560-5300

Chief Executive
Robert A. Iger
Chief Executive Officer
500 South Buena Vista Street
Burbank, CA 91521
[email protected]
(818) 560-1000

Also, try [email protected]

How to get professional help with your The Walt Disney Company problem

If you need help with The Walt Disney Company, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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