VR Group is a passenger, logistics, and maintenance service company owned by the Finnish state that promotes environmentally friendly rail and city traffic.
VR Group Responsiveness rating
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What you need to know about VR Group
We have not received any recent complaints about VR Group.
How to resolve a problem with VR Group
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.VR Group mailing address
Radiokatu 3
Helsinki, Uusimaa, Finland 00240
VR Group executive customer service contacts
Primary Contact
Jenni Orhanen
Communications Manager
Radiokatu 3
Helsinki, Uusimaa, Finland 00240
jenni.orhanen@vr.fi
Secondary Contact
Kia Haring
Senior Vice President, Communications, Public Relations and Sustainability
Radiokatu 3
Helsinki, Uusimaa, Finland 00240
kia.haring@vr.fi
Chief Executive
Elisa Markula
Radiokatu 3
Helsinki, Uusimaa, Finland 00240
elisa.markula@vr.fi
What is VR Matkalla?
VR Matkalla is VR Group’s app, which provides train travel information, booking options, and ticketing services in Finland.
Who owns VR Group?
VR Group is a state-owned Finnish railway company.
Who is the CEO of VR Group?
The CEO of VR Group is Elisa Markula.
How do I contact VR Matkalla?
How do I contact VR Matkalla?
For customers with existing reservations, call 0100-3232 from within Finland (0.06 euro + tax per minute) or +358-923-192-902 from other countries.
For ticket purchase or timetable and pricing information, call 0600-41-900 from within Finland (3.55 euros plus tax per answered call) or +358-923-192-902 from other countries.
Both services are available Monday to Friday from 5 a.m. to 10 p.m., and weekends from 7 a.m. to 10 p.m. Finnish time.
How to get professional help with your VR Group problem
If you need help with VR Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
