Volotea

Volotea is a Spanish low-cost airline headquartered in Barcelona with bases in Spain, Italy and France.

Telephone
International : (+34) 93 11 717 77
Fax :+34 93 222 07 11
Mailing address
Travessera de Gracia 56, 4ª
Barcelona, Spain 08006
Website
volotea.com/en

What you need to know about Volotea

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Volotea

Try self-service first

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Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Verified contacts

Volotea customer service executives

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Primary
David Gonzalez
Business Commercial Director
Secondary
Gloria Carreras
Corporate Social Responsibility and Sustainability Director
Chief Executive
Carlos Muñoz
Chief Executive
Chief Executive
Lázaro Ros
Managing Director

Frequently asked questions about Volotea

You can contact Volotea's customer service by phone in the United States at +34-93-117-1777.
Yes, as of the latest information available, Volotea is still operating.
Yes, you can cancel a Volotea flight booking, but the ability to do so and the associated fees depend on the fare type and the terms and conditions of your booking. It’s best to check its cancellation policy on its website or contact its customer service at +34-93-117-1777 for detailed information.
Volotea Airlines is headquartered in Barcelona, Spain.
Volotea's refund policy depends on the fare type and the conditions of your ticket. Some tickets may be non-refundable, while others may allow for a refund with or without a penalty. It's advisable to check the specific terms of your ticket or contact its customer service for detailed information.
Volotea is privately owned. It was founded by Carlos Muñoz and Lázaro Ros, who were also the founders of Vueling Airlines. The ownership structure includes various private investors.
You can change or cancel your flight through the "Manage My Booking" section on the Volotea website. Fees may apply depending on the fare type and timing of the change or cancellation.
Refunds depend on the fare type you purchased. Non-refundable fares will not be reimbursed unless specified under certain conditions. Refundable fares are subject to the terms and conditions outlined at the time of purchase.
Additional baggage can be added to your booking through the Volotea website under "Manage My Booking" or during the online check-in process. Additional fees apply based on the weight and number of bags.
If your baggage is lost or damaged, report it immediately at the airport's lost and found or baggage service desk. You can also file a claim on the Volotea website. Keep your boarding pass and baggage tags as they will be needed for the report.

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