Volotea Customer Service Contacts

Volotea is a Spanish low-cost airline headquartered in Barcelona with bases in Spain, Italy and France.

How to reach a person at Volotea

Main: International: +34-93-117-1777

Volotea Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Volotea

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Volotea

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Email can be submitted to the company at: http://www.volotea.com/en/contact/email/

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Volotea mailing address

Travessera de Gracia 56, 4ª
Barcelona, Spain 08006

Volotea social media channels

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Volotea executive customer service contacts

Primary Contact
David Gonzalez
Business Commercial Director
Travessera de Gracia 56, 4ª
Barcelona, 08006
David.Gonzalez@volotea.com

Secondary Contact
Gloria Carreras
Corporate Social Responsibility and Sustainability Director
Travessera de Gracia 56, 4ª
Barcelona, 08006
gloria.carreras@volotea.com

Lázaro Ros
Managing Director
Travessera de Gracia 56, 4ª
Barcelona, 08006
Lazaro.Ros@volotea.com

Chief Executive
Carlos Muñoz
Travessera de Gracia 56, 4ª
Barcelona, 08006
carlos.munoz@volotea.com

Frequently asked questions about Volotea

How do I contact Volotea by phone?

You can contact Volotea’s customer service by phone in the United States at +34-93-117-1777.

Is Volotea still operating?

Yes, as of the latest information available, Volotea is still operating.

Can I cancel Volotea?

Yes, you can cancel a Volotea flight booking, but the ability to do so and the associated fees depend on the fare type and the terms and conditions of your booking. It’s best to check its cancellation policy on its website or contact its customer service at +34-93-117-1777 for detailed information.

Where is Volotea Airlines located?

Volotea Airlines is headquartered in Barcelona, Spain.

Does Volotea give refunds?

Volotea’s refund policy depends on the fare type and the conditions of your ticket. Some tickets may be non-refundable, while others may allow for a refund with or without a penalty. It’s advisable to check the specific terms of your ticket or contact its customer service for detailed information.

Who owns Volotea?

Volotea is privately owned. It was founded by Carlos Muñoz and Lázaro Ros, who were also the founders of Vueling Airlines. The ownership structure includes various private investors.

How can I change or cancel my flight?

You can change or cancel your flight through the “Manage My Booking” section on the Volotea website. Fees may apply depending on the fare type and timing of the change or cancellation.

What is Volotea’s policy on refunds?

Refunds depend on the fare type you purchased. Non-refundable fares will not be reimbursed unless specified under certain conditions. Refundable fares are subject to the terms and conditions outlined at the time of purchase.

How can I add baggage to my booking?

Additional baggage can be added to your booking through the Volotea website under “Manage My Booking” or during the online check-in process. Additional fees apply based on the weight and number of bags.

What should I do if my baggage is lost or damaged?

If your baggage is lost or damaged, report it immediately at the airport’s lost and found or baggage service desk. You can also file a claim on the Volotea website. Keep your boarding pass and baggage tags as they will be needed for the report.

How to get professional help with your Volotea problem

If you need help with Volotea, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.