Volaris is a Mexican ultra-low-cost airline based in Mexico City. It operates routes within Mexico and to the United States, Central America and South America. Volaris is publicly traded on the New York Stock Exchange under the ticker VLRS (NYSE: VLRS) and on the Mexican Stock Exchange under the ticker VOLAR (BMV: VOLAR). The airline uses an unbundled fare model, with low base fares and separate charges for checked baggage, seat selection and other services.
Telephone
Mexico headquarters : +52-55-1102-8000
U.S. customer service : (855) 865-2747
WhatsApp Mexico : +52-55-5898-8599
Mailing address
Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13 Mexico City, Mexico 01210
Response time ranges from a few minutes to up to 30 minutes, depending on the call volume and time of day. During peak travel periods or high-demand hours, wait times may be longer. Call customer service at (855) 865-2747.
Email support
Volaris does not provide a direct customer service email address on its website. However, the company offers support through its online help center, WhatsApp, and call center phone numbers.
Live chat
Volaris customer service live chat response time ranges from a few minutes to around 10 to 15 minutes, depending on the volume of inquiries and the time of day. During peak times, it may take longer to receive a response.
Social media
Volaris is active on social media platforms including Facebook, X and Instagram.
Help Center/FAQ
Volaris customer service help center or FAQ response time is generally immediate for commonly asked questions, as the information is readily available on the website. However, if further assistance is needed, response times may vary depending on the inquiry and whether it requires follow-up support.
Visit the website and select the “My Trips” section. Enter your reservation code and last name to access your booking.
Volaris customer service policies
Volaris collects personal information, including contact details, payment information, travel preferences, and data related to the use of services, as outlined in its privacy policy.
Volaris loyalty program
Volaris has a loyalty program called Altitude by Volaris, a points-based frequent-flyer program where members earn points on flights and redeem them for travel and other rewards. The airline also offers v.club, a paid discount membership program.
Frequently asked questions about Volaris
WhatsApp customer support is available at +52-55-5898-8599 for inquiries and basic assistance.
Yes, Volaris is active on social media platforms including Facebook, X and Instagram: @viajavolaris and @flyvolaris.
Use the official feedback portal at tuexperiencia.volaris.com to submit surveys or share your travel experience with Volaris.
Call its U.S. customer service department at (855) 865-2747.
Yes, you can cancel your Volaris booking within 24 hours of purchase for a full refund, provided the flight is scheduled to depart at least 7 days later. This policy is in line with U.S. Department of Transportation regulations.
Volaris allows one free carry-on item as part of your ticket, but it must meet the airline's size and weight restrictions. Additional or oversized carry-on items may incur charges.
Volaris is an independent low-cost airline based in Mexico. It is publicly traded and does not have a parent airline.
Yes, Volaris is still in operation.
Yes, the name on a Volaris ticket can be changed, but fees may apply. Contact customer service directly at (855) 865-2747 to process the name change.
Yes, you are allowed to bring your own food on Volaris flights, but it's advisable to check its specific regulations regarding types of food and packaging.
The full name of the airline is Volaris Compañía de Aviación, S.A.B. de C.V.
Volaris is a Mexican airline.
Yes, Volaris offers flight credit under certain conditions, such as cancellations or changes, subject to its policies.
No, Volaris tickets are nontransferable. Name changes can be made (with fees), but transferring the ticket to another person is not allowed.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 18, 2024. Updated June 7, 2026.
