Volaris is a Mexican ultra-low-cost airline based in Mexico City. It operates routes within Mexico and to the United States, Central America and South America. Volaris is publicly traded on the New York Stock Exchange under the ticker VLRS (NYSE: VLRS) and on the Mexican Stock Exchange under the ticker VOLAR (BMV: VOLAR). The airline uses an unbundled fare model, with low base fares and separate charges for checked baggage, seat selection and other services.
How to reach a person at Volaris
Mexico headquarters: +52-55-1102-8000
U.S. customer service: (855) 865-2747
WhatsApp Mexico: +52-55-5898-8599
Volaris Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Volaris
What you need to know about Volaris
Volaris customer service handles bookings, cancellations and general support by phone, WhatsApp and live chat.
- The response times of Volaris customer service may differ based on the contact method, the volume of inquiries, and the specific issue at hand.
- You can address a Volaris issue either by using our insider guide or by reaching out through our executive contacts.
- Volaris follows standard customer service policies. Below are some frequently asked questions about Volaris.
Volaris customer service response times
Volaris customer service response times can vary based on the contact method and volume of inquiries.
| Phone support | Response time ranges from a few minutes to up to 30 minutes, depending on the call volume and time of day. During peak travel periods or high-demand hours, wait times may be longer. Call customer service at (855) 865-2747. |
| Email support | Volaris does not provide a direct customer service email address on its website. However, the company offers support through its online help center, WhatsApp, and call center phone numbers. |
| Live chat | Volaris customer service live chat response time ranges from a few minutes to around 10 to 15 minutes, depending on the volume of inquiries and the time of day. During peak times, it may take longer to receive a response. |
| Social media | Volaris is active on social media platforms including Facebook, X and Instagram. |
| Help Center/FAQ | Volaris customer service help center or FAQ response time is generally immediate for commonly asked questions, as the information is readily available on the website. However, if further assistance is needed, response times may vary depending on the inquiry and whether it requires follow-up support. |
How to resolve a problem with Volaris
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Volaris mailing address
Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13
Mexico City, Mexico 01210
Volaris loyalty program
Volaris has a loyalty program called Altitude by Volaris, a points-based frequent-flyer program where members earn points on flights and redeem them for travel and other rewards. The airline also offers v.club, a paid discount membership program.
Volaris social media channels
Volaris executive customer service contacts
Primary Contact
Patricia Miramontes
Customer Resolution Manager
Volaris mailing address
Mexico City, Mexico 01210
patricia.mora@volaris.com
Secondary Contact
Iker Urionaguena
Senior Manager, Customer Care
Volaris mailing address
Mexico City, Mexico 01210
iker.urionaguena@volaris.com
Chief Executive
Enrique Beltranena
Founder and CEO
Volaris mailing address
Mexico City, Mexico 01210
enrique.beltranena@volaris.com
Volaris customer service policies
What type of personal information does Volaris collect according to its privacy policy?
Volaris collects personal information, including contact details, payment information, travel preferences, and data related to the use of services, as outlined in its privacy policy.
What is Volaris’ policy on refunds for canceled flights?
Volaris offers refunds in certain cases, such as flight cancellations initiated by the airline, according to the cancellation and refund policy.
What are the baggage allowances for a standard Volaris flight?
Volaris allows one carry-on bag and one personal item for free, with additional charges for checked baggage. Full baggage policy details can be found on the website.
How can I change my flight with Volaris?
Visit the website or contact customer service. Flight changes are subject to availability and may incur additional fees as stated in the flight changes policy.
What assistance does Volaris offer for passengers with special needs?
Contact Volaris’ customer service in advance or select the option when booking your flight. Specific guidelines are available in the special assistance policy.
Volaris self-service links
How do I manage my bookings online?
Visit the website and select the “My Trips” section. Enter your reservation code and last name to access your booking.
How can I change my flight with Volaris?
Visit the “Manage My Booking” section on the Volaris website, where you can make changes to your itinerary, depending on availability and fees.
How early can I check in for my Volaris flight?
Check in online for your Volaris flight up to 72 hours before departure. The check-in guide on the website provides detailed instructions and timelines for both online and airport check-in.
How do I join the Volaris VClub loyalty program?
v.club is a paid discount membership program offered by Volaris. Customers can join via the Volaris website to access reduced fares and special promotions on flights.
How can I contact Volaris via WhatsApp?
WhatsApp customer support is available at +52-55-5898-8599 for inquiries and basic assistance.
Does Volaris provide support on social media?
Yes, Volaris is active on social media platforms including Facebook, X and Instagram: @viajavolaris and @flyvolaris.
Where can I provide feedback or report an experience?
Use the official feedback portal at tuexperiencia.volaris.com to submit surveys or share your travel experience with Volaris.
How can I speak to a live person at Volaris?
Call its U.S. customer service department at (855) 865-2747.
Can I cancel a Volaris booking within 24 hours?
Yes, you can cancel your Volaris booking within 24 hours of purchase for a full refund, provided the flight is scheduled to depart at least 7 days later. This policy is in line with U.S. Department of Transportation regulations.
Does Volaris charge for carry-on?
Volaris allows one free carry-on item as part of your ticket, but it must meet the airline’s size and weight restrictions. Additional or oversized carry-on items may incur charges.
What airline owns Volaris?
Volaris is an independent low-cost airline based in Mexico. It is publicly traded and does not have a parent airline.
Does Volaris still exist?
Yes, Volaris is still in operation.
Can you change your name on a Volaris ticket?
Yes, the name on a Volaris ticket can be changed, but fees may apply. Contact customer service directly at (855) 865-2747 to process the name change.
How do I contact Volaris?
Call the U.S. customer service at (855) 865-2747, use its online contact form, or use social media channels such as Facebook or X.
Can I take food on Volaris?
Yes, you are allowed to bring your own food on Volaris flights, but it’s advisable to check its specific regulations regarding types of food and packaging.
What is the full name of Volaris?
The full name of the airline is Volaris Compañía de Aviación, S.A.B. de C.V.
What country is Volaris from?
Volaris is a Mexican airline.
Does Volaris give flight credit?
Yes, Volaris offers flight credit under certain conditions, such as cancellations or changes, subject to its policies.
Can I transfer my ticket to someone else on Volaris?
No, Volaris tickets are nontransferable. Name changes can be made (with fees), but transferring the ticket to another person is not allowed.
How to get professional help with your Volaris problem
If you need help with Volaris , you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Volaris?
Submit your review | |
If I could give 0 stars, I would. It should be illegal to provide NO HUMAN BEINGS OR HUMAN SERVICE for customer service operations. First time, last time for Volaris, that's for sure. Another stinky Mexican airline cheating good people out of good customer serivce.
