Volaris

Volaris is a Mexican ultra-low-cost airline based in Mexico City. It operates routes within Mexico and to the United States, Central America and South America. Volaris is publicly traded on the New York Stock Exchange under the ticker VLRS (NYSE: VLRS) and on the Mexican Stock Exchange under the ticker VOLAR (BMV: VOLAR). The airline uses an unbundled fare model, with low base fares and separate charges for checked baggage, seat selection and other services.

Telephone
Mexico headquarters : +52-55-1102-8000
U.S. customer service : (855) 865-2747
WhatsApp Mexico : +52-55-5898-8599
Mailing address
Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13
Mexico City, Mexico 01210
Website
volaris.com

What you need to know about Volaris

Volaris customer service handles bookings, cancellations and general support by phone, WhatsApp and live chat.

How to resolve a problem with Volaris

Try self-service first

Use our proven resolution methods, or Volaris’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Volaris respond?

Phone support

Response time ranges from a few minutes to up to 30 minutes, depending on the call volume and time of day. During peak travel periods or high-demand hours, wait times may be longer.  Call customer service at (855) 865-2747.

Email support

Volaris does not provide a direct customer service email address on its website. However, the company offers support through its online help center, WhatsApp, and call center phone numbers.

Live chat

Volaris customer service live chat response time ranges from a few minutes to around 10 to 15 minutes, depending on the volume of inquiries and the time of day. During peak times, it may take longer to receive a response.

Social media

Volaris is active on social media platforms including Facebook, X and Instagram.

Help Center/FAQ

Volaris customer service help center or FAQ response time is generally immediate for commonly asked questions, as the information is readily available on the website. However, if further assistance is needed, response times may vary depending on the inquiry and whether it requires follow-up support.

Verified contacts

Volaris customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Patricia Miramontes
Customer Resolution Manager
Secondary
Iker Urionaguena
Senior Manager, Customer Care
Chief Executive
Enrique Beltranena
Founder and CEO

Volaris customer service policies

Volaris collects personal information, including contact details, payment information, travel preferences, and data related to the use of services, as outlined in its privacy policy.

Volaris loyalty program

Volaris has a loyalty program called Altitude by Volaris, a points-based frequent-flyer program where members earn points on flights and redeem them for travel and other rewards. The airline also offers v.club, a paid discount membership program.

Frequently asked questions about Volaris

WhatsApp customer support is available at +52-55-5898-8599 for inquiries and basic assistance.
Yes, Volaris is active on social media platforms including Facebook, X and Instagram: @viajavolaris and @flyvolaris.
Use the official feedback portal at tuexperiencia.volaris.com to submit surveys or share your travel experience with Volaris.
Call its U.S. customer service department at (855) 865-2747. 
It depends on the fare. Zero and Basic fares can be canceled within 24 hours after purchase on domestic flights, or up to 7 days after purchase on international flights. Plus fares can be canceled up to 24 hours before the flight, with a refund to the original payment method. For flights to or from the United States, U.S. Department of Transportation rules also require a full refund if you cancel within 24 hours of booking a ticket bought at least 7 days before departure.
Only a personal item (up to 35 x 45 x 20 cm) is included free with every fare. A carry-on bag is included with the Plus fare; on Zero and Basic fares it costs extra. All items must meet the airline's size and weight restrictions.
Volaris is an independent low-cost airline based in Mexico. It is publicly traded and does not have a parent airline.
Yes, Volaris is still in operation.
Yes, the name on a Volaris ticket can be changed, but fees may apply. Contact customer service directly at (855) 865-2747 to process the name change.
Call the U.S. customer service at (855) 865-2747, use its online contact form, or use social media channels such as Facebook or X.
Yes, you are allowed to bring your own food on Volaris flights, but it's advisable to check its specific regulations regarding types of food and packaging.
Volaris's full legal name is Controladora Vuela Compañía de Aviación, S.A.B. de C.V., the publicly traded holding company. Its airline subsidiary is Concesionaria Vuela Compañía de Aviación, S.A.P.I. de C.V.
Volaris is a Mexican airline.
Yes, Volaris offers flight credit under certain conditions, such as cancellations or changes, subject to its policies.
No, Volaris tickets are nontransferable. Name changes can be made (with fees), but transferring the ticket to another person is not allowed.

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