Volaris is a Mexican budget airline that primarily serves routes within Mexico and various destinations in the United States. It operates on a low-cost business model, offering basic services with additional fees for extras.
Volaris Responsiveness rating
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What you need to know about Volaris
Volaris customer service provides assistance via phone, email, and online chat, handling inquiries related to bookings, cancellations, and general support.
- The response times of Volaris customer service may differ based on the contact method, the volume of inquiries, and the specific issue at hand.
- You can address a Volaris issue either by using our insider guide or by reaching out through our executive contacts.
- Volaris follows standard customer service policies. Below are some frequently asked questions about Volaris.
Volaris customer service response times
Volaris customer service response times can vary based on the contact method and volume of inquiries.
| Phone support | Response time ranges from a few minutes to up to 30 minutes, depending on the call volume and time of day. During peak travel periods or high-demand hours, wait times may be longer. Call customer service at (855) 865-2747. |
| Email support | Response time is between 24 to 48 hours, although it may vary depending on the volume of inquiries and the complexity of the issue. During busy periods, it could take longer. Email Volaris at clientes@volaris.com. |
| Live chat | Volaris customer service live chat response time ranges from a few minutes to around 10 to 15 minutes, depending on the volume of inquiries and the time of day. During peak times, it may take longer to receive a response. |
| Social media | Volaris customer service response time on social media typically ranges from a few hours to up to 24 hours, depending on the platform and the volume of inquiries. Response times may be longer during peak times or high-traffic periods. Here’s how to reach Volaris via social media. |
| Help Center/FAQ | Volaris customer service help center or FAQ response time is generally immediate for commonly asked questions, as the information is readily available on the website. However, if further assistance is needed, response times may vary depending on the inquiry and whether it requires follow-up support. |
How to resolve a problem with Volaris
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Volaris mailing address
Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13
Mexico City, Mexico 01210
Volaris loyalty program
Volaris has a loyalty program called VClub. It offers members benefits such as exclusive discounts, priority boarding, and other travel-related perks.
Volaris social media channels
Volaris executive customer service contacts
Primary Contact
Holger Blankenstein
Vice President
Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13
Mexico City, Mexico 01210
holger.blankenstein@volaris.com
Secondary Contact
Anabelle Demerutis
Chief of Staff
Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13
Mexico City, Mexico 01210
anabelle.demerutis@volaris.com
Chief Executive
Enrique Beltranena
Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13
Mexico City, Mexico 01210
enrique.beltranena@volaris.com
Volaris customer service policies
What type of personal information does Volaris collect according to their privacy policy?
Volaris collects personal information, including contact details, payment information, travel preferences, and data related to the use of services, as outlined in its privacy policy.
What is Volaris’ policy on refunds for canceled flights?
Volaris offers refunds in certain cases, such as flight cancellations initiated by the airline, according to the cancellation and refund policy.
What are the baggage allowances for a standard Volaris flight?
Volaris allows one carry-on bag and one personal item for free, with additional charges for checked baggage. Full baggage policy details can be found on the website.
How can I change my flight with Volaris?
Visit the website or contact customer service. Flight changes are subject to availability and may incur additional fees as stated in the flight changes policy.
What assistance does Volaris offer for passengers with special needs?
Contact Volaris’ customer service in advance or select the option when booking your flight. Specific guidelines are available in the special assistance policy.
Volaris self-service links
How can I change my flight with Volaris?
Visit the “Manage My Booking” section on the Volaris website, where you can make changes to your itinerary, depending on availability and fees.
How early can I check in for my Volaris flight?
Check in online for your Volaris flight up to 72 hours before departure. The check-in guide on the website provides detailed instructions and timelines for both online and airport check-in.
How do I join the Volaris VClub loyalty program?
Visit the website to sign up and enjoy benefits such as discounted fares and priority services.
How can I speak to a live person at Volaris?
Call its U.S. customer service department at (855) 865-2747.
Can I cancel a Volaris booking within 24 hours?
Yes, you can cancel your Volaris booking within 24 hours of purchase for a full refund, provided the flight is scheduled to depart at least 7 days later. This policy is in line with U.S. Department of Transportation regulations.
Does Volaris charge for carry-on?
Volaris allows one free carry-on item as part of your ticket, but it must meet the airline’s size and weight restrictions. Additional or oversized carry-on items may incur charges.
What airline owns Volaris?
Volaris is an independent low-cost airline based in Mexico. It is publicly traded and does not have a parent airline.
Does Volaris still exist?
Yes, Volaris is still in operation.
Can you change your name on a Volaris ticket?
Yes, the name on a Volaris ticket can be changed, but fees may apply. Contact customer service directly at (855) 865-2747 to process the name change.
How do I contact Volaris?
Call the U.S. customer service at (855) 865-2747, use its online contact form, or use social media channels such as Facebook or X.
Can I take food on Volaris?
Yes, you are allowed to bring your own food on Volaris flights, but it’s advisable to check its specific regulations regarding types of food and packaging.
What is the full name of Volaris?
The full name of the airline is Volaris Compañía de Aviación, S.A.B. de C.V.
What country is Volaris from?
Volaris is a Mexican airline.
Does Volaris give flight credit?
Yes, Volaris offers flight credit under certain conditions, such as cancellations or changes, subject to its policies.
Can I transfer my ticket to someone else on Volaris?
No, Volaris tickets are nontransferable. Name changes can be made (with fees), but transferring the ticket to another person is not allowed.
What is the sister airline of Volaris?
Volaris Costa Rica and Volaris El Salvador are sister airlines of Volaris, operating in different regions under the Volaris brand.
How to get professional help with your Volaris problem
If you need help with Volaris , you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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