Volaris Customer Service Contacts

Volaris is a low-cost airline based in Mexico that offers flights to various destinations in Mexico, the United States, and Central America.

How to reach a person at Volaris

Customer service: (855) 865-2747

Volaris Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Volaris

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Volaris

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Volaris mailing address

Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13
Mexico City, Mexico 01210

Volaris social media channels

X


Volaris executive customer service contacts

Primary Contact
Holger Blankenstein
Vice President
Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13
Mexico City, Mexico 01210
holger.blankenstein@volaris.com

LinkedIn

Secondary Contact
Anabelle Demerutis
Chief of Staff
Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13
Mexico City, Mexico 01210
anabelle.demerutis@volaris.com

LinkedIn

Chief Executive
Enrique Beltranena
Av. Antonio Dovali Jaime No. 70, Torre B, Piso 13
Mexico City, Mexico 01210
enrique.beltranena@volaris.com

Frequently asked questions about Volaris

How can I speak to a live person at Volaris?

You can speak to a live person at Volaris by calling its customer service number. For the United States, the number is (855) 865-2747. Alternatively, you can contact it via its social media channels or through its website chat feature.

What is Volaris email?

Volaris does not provide a specific email for general customer service inquiries. It’s recommended to use its contact forms on its official website or to reach out via phone or social media for assistance.

Can I cancel Volaris within 24 hours?

Yes, you can cancel your Volaris booking within 24 hours of purchase for a full refund, provided the flight is scheduled to depart at least seven days later. This policy is in line with U.S. Department of Transportation regulations.

Does Volaris charge for carry-on?

Volaris allows one free carry-on item as part of your ticket, but it must adhere to its size and weight restrictions. Additional or oversized carry-on items may incur charges.

What airline owns Volaris?

Volaris is an independent low-cost airline based in Mexico. It is publicly traded and does not have a parent airline.

Does Volaris still exist?

Yes, Volaris is still in operation.

Can you change your name on a Volaris ticket?

Yes, you can change the name on a Volaris ticket, but fees may apply. Contact customer service directly at (855) 865-2747 to process the name change.

How do I contact Volaris?

You can contact Volaris by calling its U.S. customer service number, (855) 865-2747, using its online contact form, or reaching out via social media channels like Facebook or X.

Can I take food on Volaris?

Yes, you are allowed to bring your own food on Volaris flights, but it’s advisable to check its specific regulations regarding types of food and packaging.

What is the full name of Volaris?

The full name of the airline is Volaris Compañía de Aviación, S.A.B. de C.V.

What country owns Volaris?

Volaris is a Mexican airline.

Does Volaris give flight credit?

Yes, Volaris offers flight credit under certain conditions, such as cancellations or changes, subject to its policies.

Can I transfer my ticket to someone else on Volaris?

No, Volaris tickets are nontransferable. Name changes can be made (with fees), but transferring the ticket to another person is not allowed.

Does Volaris allow a free carry-on?

Yes, Volaris allows one free carry-on item within its specified size and weight limits.

What is the sister airline of Volaris?

Volaris Costa Rica and Volaris El Salvador are sister airlines of Volaris, operating in different regions under the Volaris brand.

How to get professional help with your Volaris problem

If you need help with Volaris , you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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