VivaAerobus Customer Service Contacts

VivaAerobus is a Mexican airline that serves domestic and international destinations.

How to reach a person at VivaAerobus

VivaAerobus Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about VivaAerobus

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with VivaAerobus

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

VivaAerobus mailing address

MTY Monterrey International Airport
Terminal C, Centro
Miguel Aleman Road Km 24

VivaAerobus social media channels

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VivaAerobus executive customer service contacts

Primary Contact
Pablo Sordo Macías
Chief Strategy and Loyalty Officer
MTY Monterrey International Airport
Terminal C, Centro
Miguel Aleman Road Km 24, Apodaca, Mexico 66600
pablo.macias@vivaaerobus.com

Secondary Contact
Alejandra Ochoa Martínez
Chief Sustainability and Corporate Affairs Officer
MTY Monterrey International Airport
Terminal C, Centro
Miguel Aleman Road Km 24, Apodaca, Mexico 66600
alejandra.martinez-vivaaerobus.com

Chief Executive
Juan Carlos Zuazua Cosío
MTY Monterrey International Airport
Terminal C, Centro
Miguel Aleman Road Km 24, Apodaca, Mexico 66600
Juan.zuazua@vivaaerobus.com

Frequently asked questions about VivaAerobus

How can I contact VivaAerobus customer service?

Does VivaAerobus have an online contact form?

Yes, you can find the online contact form here.

What is VivaAerobus's baggage policy?

VivaAerobus allows one free personal item. Additional baggage, including carry-on and checked luggage, must be purchased separately, with prices varying based on weight and destination.

How do I check in for my flight?

You can check in online through the VivaAerobus website or mobile app starting 72 hours before your flight, or at the airport kiosks and check-in counters.

What should I do if my flight is delayed or canceled?

If your flight is delayed or canceled, VivaAerobus will notify you via email or SMS. You can also check your flight status on its website or contact customer service at +52-82-150-150. for assistance.

Can I change or cancel my booking?

Yes, you can change or cancel your booking through its website or contact customer service at +52-82-150-150. for assistance. Fees may apply depending on the fare type and timing of the change or cancellation.

What is VivaAerobus's refund policy?

Refunds are typically only available for certain fare types and under specific conditions. Contact customer service at +52-82-150-150. for detailed information on eligibility and procedures.

Are there any special assistance services available?

Yes, VivaAerobus provides special assistance services for passengers with disabilities or special needs. Contact customer service at +52-82-150-150. at least 48 hours before your flight to arrange necessary accommodations.

How can I find information on VivaAerobus’s flight status?

Flight status information can be found on the VivaAerobus website under the “Flight Status” section or by contacting customer service at +52-82-150-150.

What payment methods does VivaAerobus accept?

VivaAerobus accepts various payment methods including credit/debit cards, PayPal, and bank transfers. Specific options may vary based on the booking platform and country.

How do I join the Viva Fan loyalty program?

Sign up on the VivaAerobus website. Membership offers benefits such as discounts, priority boarding, and exclusive offers.

How to get professional help with your VivaAerobus problem

If you need help with VivaAerobus, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help