VivaAerobus
VivaAerobus is a Mexican airline that serves domestic and international destinations.
Telephone
Main : +52-82-150-150
Mailing address
MTY Monterrey International Airport, Terminal C, Centro, Miguel Aleman Road Km 24Apodaca, Mexico 66600
Website
ri.vivaaerobus.comWhat you need to know about VivaAerobus
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with VivaAerobus
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
VivaAerobus customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Pablo Sordo Macías
Chief Strategy and Loyalty Officer
Secondary
Alejandra Ochoa Martínez
Chief Sustainability and Corporate Affairs Officer
Chief Executive
Juan Carlos Zuazua Cosío
Frequently asked questions about VivaAerobus
Call +52-82-150-150.
Yes, you can find the online contact form here.
VivaAerobus allows one free personal item. Additional baggage, including carry-on and checked luggage, must be purchased separately, with prices varying based on weight and destination.
You can check in online through the VivaAerobus website or mobile app starting 72 hours before your flight, or at the airport kiosks and check-in counters.
If your flight is delayed or canceled, VivaAerobus will notify you via email or SMS. You can also check your flight status on its website or contact customer service at +52-82-150-150. for assistance.
Yes, you can change or cancel your booking through its website or contact customer service at +52-82-150-150. for assistance. Fees may apply depending on the fare type and timing of the change or cancellation.
Refunds are typically only available for certain fare types and under specific conditions. Contact customer service at +52-82-150-150. for detailed information on eligibility and procedures.
Yes, VivaAerobus provides special assistance services for passengers with disabilities or special needs. Contact customer service at +52-82-150-150. at least 48 hours before your flight to arrange necessary accommodations.
Flight status information can be found on the VivaAerobus website under the "Flight Status" section or by contacting customer service at +52-82-150-150.
VivaAerobus accepts various payment methods including credit/debit cards, PayPal, and bank transfers. Specific options may vary based on the booking platform and country.
Sign up on the VivaAerobus website. Membership offers benefits such as discounts, priority boarding, and exclusive offers.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 18, 2024. Updated October 7, 2024.