Virgin Voyages Customer Service Contacts

Virgin Voyages is a cruise line headquartered in Plantation, Florida and a joint venture between the Virgin Group and Bain Capital. As of April 2022, Virgin Voyages has two ships in the fleet, with two more on order, all with an expected capacity of approximately 2,700 passengers each.

How to reach a person at Virgin Voyages

Virgin Voyages Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Virgin Voyages

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Virgin Voyages

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Virgin Voyages mailing address

Virgin Voyages Pizza executive customer service contacts

Primary Contact
Dee Cooper
SVP Design and Customer Experience
[email protected]
+1 203 750 2000

Or 954 488 2955

Alternative email address:  [email protected]

Secondary Contact
Michelle Bentubo
SVP, People/Culture and Travel Operations
[email protected]
954 488 2955

Or 407 468 6881

Alternative email address: [email protected]

Chief Executive
Tom McAlpin
President and Chief Executive Officer
[email protected]
954 361 9500

ALTERNATIVE EMAIL FOR CEO:  [email protected]

Executive Assistant to CEO
Name: Elvi Wirth
[email protected]
Tel: 402 319 5614 / 954 361 9500

How to get professional help with your Virgin Voyages problem

If you need help with Virgin Voyages, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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