Virgin Voyages produces and operates adult-only cruise vacations, running a fleet of passenger ships on Caribbean and international itineraries, and is based in the United States.
Virgin Voyages Responsiveness rating
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What you need to know about Virgin Voyages
Virgin Voyages generally responds to customer service issues in a satisfactory manner.
- Virgin Voyages’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Virgin Voyages with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Virgin Voyages.
Virgin Voyages customer service response times
| Phone support (954) 488 2955 | Response times: Usually 1 minute to 2 hours. Availability: Phone support is available Monday through Sunday from 5 a.m. to 1 a.m. |
| Email support | Response times: Usually 1 to 10 business days. Availability: Email support is available Monday through Sunday from 5 a.m. to 1 a.m. |
| Live chat support | Response times: Usually 1 minute to 2 hours. Availability: Live chat support is available Monday through Sunday from 5 a.m. to 1 a.m. |
| Social media | |
| Help center/FAQ | Virgin Voyages’ help center/FAQ provides quick answers to common questions regarding… |
How to resolve a problem with Virgin Voyages
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Virgin Voyages mailing address
1000 South Pine Island Rd
6th Floor
Plantation, FL 33324
Virgin Voyages loyalty program
Virgin Voyages’ loyalty program, called the Sailing Club, tracks repeat customers based on the number of completed eligible voyages rather than points. Membership is automatic after the first qualifying cruise, with additional tiers unlocked through more sailings. After multiple voyages, members may receive onboard benefits such as limited drink credits, Wi-Fi access, laundry services, priority boarding, and invitations to select events, depending on tier and sailing.
Virgin Voyages social media channels
Virgin Voyages Pizza executive customer service contacts
Primary Contact
Colin Hughes
Director, Operations and Experience
1000 South Pine Island Rd
6th Floor
Plantation, FL 33324
colin.hughes@virginvoyages.com
Secondary Contact
Michelle Bentubo
Chief Operating Officer
1000 South Pine Island Rd
6th Floor
Plantation, FL 33324
michelle@virginvoyages.com
Alternative email address: michelle.bentubo@virginvoyages.com
Chief Executive
Nirmal Saverimuttu
1000 South Pine Island Rd
6th Floor
Plantation, FL 33324
nirmal.saverimuttu@virginvoyages.com
How to get professional help with your Virgin Voyages problem
If you need help with Virgin Voyages, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.