Virgin Media

Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
https://www.virginmedia.com/


Phone Contacts

Main: +44 (0) 207 313 2000
Customer Service: 0345 454 1111 for broadband, TV and home phone customers, and 0345 6000 789 for mobile customers
Toll Free: 0800 052 2525

Broadband, TV and phone customers
150 free from a Virgin Media phone 0345 454 1111 from any other phone line

Mobile customers
789 free from a Virgin Mobile phone
0345 600 0789 from any other phone line

 


Customer Service Resources

Contact us

Consumer Complaint Resolution Code of Practice

Write to:

Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ​.


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Aileen Hayes
Head of Customer Journeys
Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
Aileen.Hayes@virginmedia.co.uk

Secondary Contact
Mark Davidson
Executive Director Customer Journeys, Experience and Digital
Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
Mark.Davidson@virginmedia.co.uk

Jeff Dodds
Managing Director, Consumer & Mobile
Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
Jeff.Dodds@virginmedia.co.uk

Chief Executive
Tom Mockridge
Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
Tom.Mockridge@virginmedia.co.uk


Researched by John Galbraith and filed under , , .
Last updated: November 25, 2018.


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