Virgin Media Customer Service Contacts

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Responsiveness rating

rating
3/5

What you need to know about Virgin Media

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Virgin Media

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
https://www.virginmedia.com/


Phone Contacts

Main: +44 (0) 207 313 2000
Customer Service: 0345 454 1111 for broadband, TV and home phone customers, and 0345 6000 789 for mobile customers
Toll Free: 0800 052 2525

Broadband, TV and phone customers
150 free from a Virgin Media phone 0345 454 1111 from any other phone line

Mobile customers
789 free from a Virgin Mobile phone
0345 600 0789 from any other phone line

 


Customer Service Resources

Contact us

Consumer Complaint Resolution Code of Practice

Write to:

Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ​.


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Michelle Beville
Head Of Executive Complaints
Griffin House
161 Hammersmith Road, Hammersmith
, London W6 8BS
[email protected]

Secondary Contact
Gareth Turpin
Chief Commercial Officer – Mobile
Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
[email protected]

Chief Executive
Lutz Schuler
Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
[email protected]


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