Virgin Media

Virgin Media is a British telecommunications company that provides broadband, television, mobile, and fixed-line telephone services in the United Kingdom. It is part of Virgin Media O2.

Telephone
Customer service : 0345 454 1111
Mailing address
500 Brook Drive
Reading, RG2 6UU
Website
virginmedia.com

What you need to know about Virgin Media

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Virgin Media

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Virgin Media customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Michelle Beville
Head Of Executive Complaints
Secondary
Christian Hindennach
Chief Commercial Officer
Chief Executive
Lutz Schüler
Chief Executive Officer, Virgin Media O2

Frequently asked questions about Virgin Media

Use the contact form on the Virgin Media website. Direct email addresses are not typically provided.
Virgin Media customer services at 0345-454-1111 (from the U.S., +44-345-454-1111) or by using its live chat option on its website.
The best time to call Virgin Media customer service is typically early in the morning or late in the evening to avoid peak times. Phone lines are open Monday to Friday 8 a.m. to 9 p.m. and weekends 8 a.m. to 6 p.m. U.K. time. Web chat is available daily from 8 a.m. to 10 p.m.
You can message Virgin Media through its live chat service on its website or via its social media accounts on platforms like X and Facebook.
Virgin Media is handing its email service to the provider Junara from September 2026. Customers who want to keep their address must sign up with Junara by the deadline in their notice.
To talk to someone at Virgin Media, call customer service at 0345 454 1111 or use its live chat service.
Call customer service at 0345 454 1111, use its live chat, or visit its website for additional contact options.
To speak to a Virgin Media technician, call its technical support at 0345 454 1111 or use its live chat service to request technical assistance.
Yes. Message Virgin Media on WhatsApp at 07305 327 112, Monday to Friday 7 a.m. to 11 p.m. and weekends 8 a.m. to 8 p.m.
Contact Virgin Media customer service at 0345 454 1111. It can usually assist you without an account number, especially if you provide other identifying information.
Virgin Media has call centers in various locations, including the U.K. and internationally, depending on the nature of the call.
The CEO of Virgin Media is Lutz Schüler.

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