Virgin Media is a British telecommunications company that provides broadband, television, mobile, and fixed-line telephone services in the United Kingdom.
Virgin Media Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Virgin Media
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Virgin Media
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Virgin Media’s mailing address
Griffin House
161 Hammersmith Road, Hammersmith
London, W6 8BS
Virgin Media’s executive customer service contacts
Primary Contact
Michelle Beville
Head Of Executive Complaints
Griffin House
161 Hammersmith Road, Hammersmith
London, W6 8BS
Michelle.beville@virginmediao2.co.uk
Secondary Contact
Gareth Turpin
Chief Commercial Officer – Mobile
Griffin House
161 Hammersmith Road, Hammersmith
London, W6 8BS
gareth.turpin@virginmediao2.co.uk
Chief Executive
Lutz Schuler
Griffin House
161 Hammersmith Road, Hammersmith
London, W6 8BS
lutz.schuler@virginmedia.co.uk
How to get professional help with your Virgin Media problem
If you need help with Virgin Media, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
