Virgin Media Customer Service Contact Support Via Phone Email Exec Contacts

Responsiveness rating

3/5

Virgin Media often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Virgin Media

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Virgin Media

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
https://www.virginmedia.com/

Phone Contacts

Main: +44 (0) 207 313 2000
Customer Service: 0345 454 1111 for broadband, TV and home phone customers, and 0345 6000 789 for mobile customers
Toll Free: 0800 052 2525

Broadband, TV and phone customers
150 free from a Virgin Media phone 0345 454 1111 from any other phone line

Mobile customers
789 free from a Virgin Mobile phone
0345 600 0789 from any other phone line