Virgin Media

Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS

Phone Contacts

Main: +44 (0) 207 313 2000
Customer Service: 0345 454 1111 for broadband, TV and home phone customers, and 0345 6000 789 for mobile customers
Toll Free: 0800 052 2525

Broadband, TV and phone customers
150 free from a Virgin Media phone 0345 454 1111 from any other phone line

Mobile customers
789 free from a Virgin Mobile phone
0345 600 0789 from any other phone line


Customer Service Resources

Contact us

Consumer Complaint Resolution Code of Practice

Write to:

Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ​.

Social Media Contacts


Executive Contacts

Primary Contact
Daniel Potts
Head of Complaints
Concord House M22 0EY
Wythenshawe, Manchester M22 0EY
[email protected]

Jeff Dodds
Managing Director, Consumer & Mobile
Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
[email protected]

Chief Executive
Lutz Schuler
Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
[email protected]

Last updated: July 9, 2020.

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