Virgin Media

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Address

Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
https://www.virginmedia.com/


Phone Contacts

Main: +44 (0) 207 313 2000
Customer Service: 0345 454 1111 for broadband, TV and home phone customers, and 0345 6000 789 for mobile customers
Toll Free: 0800 052 2525

Broadband, TV and phone customers
150 free from a Virgin Media phone 0345 454 1111 from any other phone line

Mobile customers
789 free from a Virgin Mobile phone
0345 600 0789 from any other phone line

 


Customer Service Resources

Contact us

Consumer Complaint Resolution Code of Practice

Write to:

Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ​.


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Michelle Beville
Head Of Executive Complaints
Griffin House
161 Hammersmith Road, Hammersmith
, London W6 8BS
[email protected]

Secondary Contact
Gareth Turpin
Chief Commercial Officer – Mobile
Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
[email protected]

Chief Executive
Lutz Schuler
Griffin House
161 Hammersmith Road, Hammersmith
London W6 8BS
[email protected]


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