Virgin Hotels is a hotel chain.
Virgin Hotels Responsiveness rating
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What you need to know about Virgin Hotels
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Virgin Hotels
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Virgin Hotels mailing address
936 Broadway
Suite 700
New York, NY 10010
Virgin Hotels executive customer service contacts
Primary Contact
Andrea Burchett
Chief Loyalty Officer
936 Broadway
Suite 700
New York, NY 10010
Andrea.Burchett@virginhotels.com
Secondary Contact
Denise Luna
General Manager
936 Broadway
Suite 700
New York, NY 10010
denise.luna@virginhotels.com
Chief Executive
Josh Bayliss
Vice President, Customer Service
936 Broadway
Suite 700
New York, NY 10010
josh.bayliss@virginhotels.com
How can I contact Virgin Hotels customer service?
Call (312) 940-4400 or email info@virginhotels.com.
What is the check-in and check-out time at Virgin Hotels?
Check-in time is usually at 3 p.m., and check-out time is at 12 p.m. (noon). However, these times can vary by location.
How can I make a reservation at Virgin Hotels?
You can book a room directly through the Virgin Hotels website, the mobile app, or by calling the hotel’s reservation line at (312) 940-4400.
Is Virgin Hotels pet-friendly?
Yes, Virgin Hotels are pet-friendly and usually do not charge additional fees for pets. The hotels offer amenities like pet bowls and beds.
How do I join the Virgin Hotels loyalty program?
Virgin Hotels offers a loyalty program called “The Know.” You can join for free through the website or app, and members receive exclusive perks and personalized experiences.
How to get professional help with your Virgin Hotels problem
If you need help with Virgin Hotels, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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