Virgin Hotels
The company responds to most customer complaints in a satisfactory manner.
What you need to know about Virgin Hotels
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Virgin Hotels
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Virgin Hotels customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Andrea Burchett
Chief Loyalty Officer
Chief Executive
Josh Bayliss
Vice President, Customer Service
Frequently asked questions about Virgin Hotels
Call (312) 940-4400 or email info@virginhotels.com.
Check-in time is usually at 3 p.m., and check-out time is at 12 p.m. (noon). However, these times can vary by location.
You can book a room directly through the Virgin Hotels website, the mobile app, or by calling the hotel’s reservation line at (312) 940-4400.
Yes, Virgin Hotels are pet-friendly and usually do not charge additional fees for pets. The hotels offer amenities like pet bowls and beds.
Virgin Hotels offers a loyalty program called "The Know." You can join for free through the website or app, and members receive exclusive perks and personalized experiences.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published August 27, 2024. Updated October 7, 2024.