Virgin Voyages

Virgin Voyages is a company that offers cruise vacations. It provides travel experiences aboard ships that sail to various destinations, offering amenities such as dining, entertainment, and accommodations for passengers looking to enjoy a sea-based holiday.

Telephone
Main : 2024342277
Main : +1 (954) 488-2955
Email
Mailing address
1000 S Pine Island Rd, Suite 600" (the 6th floor)
Plantation, Florida 33324
Website
virginvoyages.com

What you need to know about Virgin Voyages

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Virgin Voyages

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Virgin Voyages customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Richard Kilman
Vice President of Entertainment
Secondary
Peter Hunt
Chief Financial Officer
Chief Executive Officer at Virgin Voyages
Nirmal Saverimuttu

Frequently asked questions about Virgin Voyages

Call Virgin Voyages at +1 (954) 488-2955 or send an email at sailorservices@virginvoyages.com.
The email format is typically [firstname].[lastname]@virginvoyages.com.
Yes, Virgin Voyages offers refunds under certain conditions. It's best to review its cancellation policy for specific details.
You can call its customer service at +1 (954) 488-2955 or use the live chat feature on its website.
The headquarters is located at 1000 S Pine Island Rd, Plantation, Florida, 33324, United States.
To claim a refund, you should contact its customer service via phone at +1 (954) 488-2955 or email at sailorservices@virginvoyages.com and provide your booking details.
Yes, you can reschedule your cruise, subject to its rescheduling policies. Contact customer service at +1 (954) 488-2955 to assist with the process.
Yes, water is included and available for free on Virgin Voyages.
Passengers are generally allowed to bring two checked bags and one carry-on per person, but it's best to check its specific luggage policy for any updates or restrictions.

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