Virgin Cruises Customer Service Contacts

Virgin Cruises is a company that offers cruise vacations. It provides travel experiences aboard ships that sail to various destinations, offering amenities such as dining, entertainment, and accommodations for passengers looking to enjoy a sea-based holiday.

How to reach a person at Virgin Cruises

Virgin Cruises Responsiveness rating


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What you need to know about Virgin Cruises

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Virgin Cruises

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Virgin Cruises mailing address

1000 S Pine Island Rd
Plantation, Florida 33324

Virgin Cruises executive customer service contacts

Primary Contact
Richard Kilman
Vice President
1000 S Pine Island Rd
Plantation, Florida 33324

Secondary Contact
Brian Crutchfield
Chief of Staff
1000 S Pine Island Rd
Plantation, Florida 33324

Chief Executive
Tom McAlpin
1000 S Pine Island Rd
Plantation, Florida 33324

Frequently asked questions about Virgin Cruises

How do I contact Virgin Cruises?

Call Virgin Cruises at +1 (954) 488-2955 or send an email at

What is the email format for Virgin Cruises?

The email format is typically [firstname].[lastname]

Does Virgin Cruises give a refund?

Yes, Virgin Cruises offers refunds under certain conditions. It’s best to review its cancellation policy for specific details.

How do I speak to someone at Virgin Cruises?

You can call its customer service at +1 (954) 488-2955 or use the live chat feature on its website.

Where is Virgin Cruises headquarters?

The headquarters is located at 1000 S Pine Island Rd, Plantation, Florida, 33324, United States.

How do I claim a refund from Virgin Cruises?

To claim a refund, you should contact its customer service via phone at +1 (954) 488-2955 or email at and provide your booking details.

Can you reschedule Virgin Cruises?

Yes, you can reschedule your cruise, subject to its rescheduling policies. Contact customer service at +1 (954) 488-2955 to assist with the process.

Is water free on Virgin Cruises?

Yes, water is included and available for free on Virgin Cruises.

How many bags can you bring on Virgin Cruises?

Passengers are generally allowed to bring two checked bags and one carry-on per person, but it’s best to check its specific luggage policy for any updates or restrictions.

How to get professional help with your Virgin Cruises problem

If you need help with Virgin Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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