Virgin Australia is an Australian airline based in Brisbane, Australia.
How to reach a person at Virgin Australia
Main: +61 7 3295 3000
Customer service: (855) 253 8021
Toll Free: (866) 810-7162
International: +61 7 3295 2296
Virgin Australia Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Virgin Australia
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Virgin Australia
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Virgin Australia’s mailing address
56 Edmondstone Street
Bowen Hills
Brisbane, Queensland 4006
Virgin Australia’s executive customer service contacts
Primary Contact
Danielle Keighery
Chief Experience Officer
56 Edmondstone Street
Bowen Hills
Brisbane, Queensland 4006
danielle.keighery@virginaustralia.com
Secondary Contact
Stuart Aggs
Chief Operations Officer
56 Edmondstone Street
Bowen Hills
Brisbane, Queensland 4006
stuart.aggs@virginaustralia.com
Rob Sharp
Group Executive Virgin Australia Airlines
56 Edmondstone Street
Bowen Hills
Brisbane, Queensland 4006
rob.sharp@virginaustralia.com
Chief Executive
Paul Scurrah
56 Edmondstone Street
Bowen Hills
Brisbane, Queensland 4006
paul.scurrah@virginaustralia.com
How do I contact Virgin Australia in the USA?
You can contact Virgin Australia by phone for flight reservations, cancellations, and other inquiries at (855) 253-8021.
What is the phone number for a Virgin Australia agent?
You can reach a Virgin Australia agent by calling (855) 253-8021.
Is Virgin Australia customer service available 24 hours?
No, Virgin Australia’s customer service hours are Monday to Friday, 8 a.m. to 5:30 p.m..
Who owns Virgin Australia?
Virgin Australia is majority owned by Bain Capital, a U.S. private equity firm. Bain Capital acquired Virgin Australia after the airline went into voluntary administration due to the impacts of the COVID-19 pandemic.
Who is the CEO of Virgin Australia?
The current CEO of Virgin Australia is Jayne Hrdlicka.
What is the email format for Virgin Australia?
The typical email format for Virgin Australia employees: [first].[last]@virginaustralia.com (e.g., jane.doe@virginaustralia.com).
Are Virgin Australia and Virgin Atlantic the same?
No, Virgin Australia and Virgin Atlantic are separate airlines. While they both use the Virgin brand, they operate independently and serve different regions.
Does Virgin Australia fly outside Australia?
Yes, Virgin Australia operates international flights.
How early can I check my baggage in Virgin Australia?
Passengers flying with Virgin Australia can typically check their baggage 2 to 3 hours before their scheduled departure time. However, it’s advisable to check the specific guidelines for your flight to ensure a smooth check-in process.
Who is Virgin Australia's partner?
Virgin Australia has several partner airlines, including members of the Velocity Frequent Flyer Program. Some of their partners include Etihad Airways, Singapore Airlines, and Delta Air Lines.
What is the full name of Virgin Australia?
The full trading name of the airline is Virgin Australia Airlines Pty Ltd.
Can I take food on Virgin Australia?
Yes, passengers are generally allowed to bring their own food on board Virgin Australia flights. However, it’s essential to comply with any security and customs regulations regarding food items. Additionally, Virgin Australia sells inflight meals.
How to get professional help with your Virgin Australia problem
If you need help with Virgin Australia, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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