Virgin Australia is an Australian airline operating domestic and some international flights, offering a mix of budget and premium services.
How to reach a person at Virgin Australia
Virgin Australia Responsiveness rating
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What you need to know about Virgin Australia
- Virgin Australia’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Virgin Australia with our insider guide or through our executive contacts.
- Virgin Australia’s customer service policies are standard. Here are our frequently asked questions about Virgin Australia.
Virgin Australia customer service response times
Virgin Australia’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 55 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Virgin Australia has specific phone numbers for specific inquiries. Availability: Virgin Australia’s customer service hours vary by phone number, but the general customer support hours is Monday to Friday, 8 a.m. to 8 p.m., and Saturday and Sunday, 9 a.m. to 6 p.m. |
| Email support | Response time: Email inquiries typically take 1 to 7 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Virgin Australia has specific email addresses for specific inquiries. |
| Live chat | Virgin Australia does not have live chat. |
| Social media | Response time: Virgin Australia is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Virgin Australia
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Virgin Australia’s mailing address
PO Box 1034
Spring Hill, QLD 4004
Virgin Australia loyalty program
Velocity Frequent Flyer is Virgin Australia’s program for accumulating points. Members earn points through eligible flights and partner transactions. These points can be exchanged for rewards, which include flight redemptions and upgrades, among other options. The program operates with tiered membership levels, each providing varying benefits.
Virgin Australia social media channels
Virgin Australia’s executive customer service contacts
Primary Contact
Paul Jones
Chief Customer and Digital Officer
275 Grey Street
Level 11
South Brisbane, QLD 4101
paul.jones@virginaustralia.com
Secondary Contact
Stuart Aggs
Chief Operations Officer
275 Grey Street
Level 11
South Brisbane, QLD 4101
stuart.aggs@virginaustralia.com
Chief Executive
Jayne Hrdlicka
275 Grey Street
Level 11
South Brisbane, QLD 4101
jayne.hrdlicka@virginaustralia.com
Nick Rohrlach
CEO of Velocity Frequent Flyer
275 Grey Street
Level 11
South Brisbane, QLD 4101
nick.rohrlach@virginaustralia.com
Who owns Virgin Australia?
Virgin Australia is primarily owned by Bain Capital. Qatar Airways, Virgin Group, and Queensland Investment Corporation also hold smaller stakes.
What is the email format for Virgin Australia?
The typical email format for Virgin Australia employees: [first].[last]@virginaustralia.com (e.g., jane.doe@virginaustralia.com).
Are Virgin Australia and Virgin Atlantic the same?
Virgin Australia and Virgin Atlantic are separate airlines with distinct operations, despite sharing the “Virgin” brand. While it has partnerships, it is not the same company.
Does Virgin Australia fly outside Australia?
Yes, Virgin Australia operates international flights.
What is the full name of Virgin Australia?
The full trading name of the airline is Virgin Australia Airlines Pty Ltd.
How to get professional help with your Virgin Australia problem
If you need help with Virgin Australia, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
