Virgin Australia is part of the Virgin Group that was founded by Richard Branson in 2000. In 2011, the brand Virgin Australia was launched. In September, 2020, it was purchased by Bain Capital.
Responsiveness rating
What you need to know about Virgin Australia
The company responds to most customer complaints in a satisfactory manner.
how to resolve a problem with Virgin Australia
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
https://www.virginaustralia.com/us/en/
Phone Contacts
Main: +61 7 3295 3000
Customer Service: (855) 253 8021
Toll Free: (866) 810-7162
International: +61 7 3295 2296
Email Contacts
Social Media Contacts
Executive Contacts
Complaints and Compliments Form
Primary Contact
Danielle Keighery
Chief Experience Officer
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
[email protected]
Secondary Contact
Stuart Aggs
Chief Operations Officer
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
[email protected]
Rob Sharp
Group Executive Virgin Australia Airlines
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
[email protected]
Sharp is responsible for Virgin Australia Airlines including Inflight Experience, Ground Experience, Network Operations and Operations Services, Flight Operations, Engineering & Maintenance, Safety, Pricing, Network, Scheduling & Yield, Sales & Distribution, Alliances & Product and Business Transformation.
Chief Executive
Paul Scurrah [email protected]
Managing Director and Chief Executive Officer
56 Edmonstone Street
Bowen Hills
Brisbane, Queensland 4006
[email protected]