Virgin Atlantic Airways

Virgin Atlantic Airways is a British airline headquartered in Crawley, England. The airline is owned by a holding company called Virgin Atlantic Limited, with 51 percent ownership by the Virgin Group and 49 percent by Delta Air Lines.

Telephone
free : (800) 862-8621
Email
Mailing address
The Wing, 1030 Delta Boulevard
Atlanta, GA 30354
Website
virginatlantic.com/us/en

What you need to know about Virgin Atlantic Airways

We receive occasional complaints about Virgin Atlantic Airways. This passenger did not receive a ticket credit after canceling her flight. The airline promised this customer a refund but never delivered. Additionally, the airline imposes a high fuel surcharge. Virgin Atlantic canceled this customer's flight and then wouldn't refund his Chase points.

How to resolve a problem with Virgin Atlantic Airways

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Virgin Atlantic Airways customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Louise Phillips
Vice President – Customer Centres
Secondary
Ross Evans-Locking
Customer Centre Manager
Chief Executive
Corneel Koster
Chief Customer and Operating Officer (EVP)
Chief Executive
Shai Weiss
Chief Executive

Frequently asked questions about Virgin Atlantic Airways

Yes, you can find the online contact form here.
Virgin Atlantic is co-owned by the Virgin Group (51 percent) and Delta Air Lines (49 percent).
Visit the Virgin Atlantic help center to file a complaint.
You can file a complaint by visiting the Virgin Atlantic help center.
No, Virgin America was a U.S.-based airline that was acquired by Alaska Airlines in 2018. Virgin Atlantic is a British airline that primarily operates long-haul flights.
You can reach Virgin Atlantic's U.S. customer service team 24/7 by phone at (800) 862-8621.
Yes. Virgin Atlantic adheres to industry standards for refunds based on the fare type and situation.
The current CEO of Virgin Atlantic is Shai Weiss.
Virgin Atlantic Airways customer service is available 24/7.
Reservations can be made online through the Virgin Atlantic website, by calling the reservations department at (800) 862-8621 or through travel agencies.
Cancellations can be made online through the Virgin Atlantic website, by calling the reservations department at (800) 862-8621 or through travel agencies.
You can check in online, via the Virgin Atlantic mobile app, at the airport using self-service kiosks, or at the check-in counters. Online check-in typically opens 24 hours before departure.

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