Virgin Atlantic Airways is a British airline headquartered in Crawley, England. The airline is owned by a holding company called Virgin Atlantic Limited, with 51 percent ownership by the Virgin Group and 49 percent by Delta Air Lines.
How to reach a person at Virgin Atlantic Airways
Toll-free : (800) 862-8621
Virgin Atlantic Airways Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
Virgin Atlantic Airways Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Virgin Atlantic Airways
We receive occasional complaints about Virgin Atlantic Airways. This passenger did not receive a ticket credit after canceling her flight. The airline promised this customer a refund but never delivered. Additionally, the airline imposes a high fuel surcharge. Virgin Atlantic canceled this customer’s flight and then wouldn’t refund his Chase points.
How to resolve a problem with Virgin Atlantic Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Virgin Atlantic Airways mailing address
The Wing
1030 Delta Boulevard
Atlanta, GA 30354
Virgin Atlantic Airways social media channels
Virgin Atlantic Airways executive customer service contacts
Primary Contact
Louise Phillips
Vice President – Customer Centres
The VHQ Fleming Way Crawley,
West Sussex, UK RH10 9DF
louise.phillips@fly.virgin.com
Secondary Contact
Ross Evans-Locking
Customer Centre Manager
The VHQ Fleming Way Crawley
West Sussex, UK RH10 9DF
ross.evans-locking@fly.virgin.com
Corneel Koster
Chief Customer and Operating Officer (EVP)
The VHQ Fleming Way Crawley,
West Sussex, UK RH10 9DF
corneel.koster@fly.virgin.com
Chief Executive
Shai Weiss
The VHQ Fleming Way Crawley,
West Sussex, UK RH10 9DF
Shai.Weiss@fly.virgin.com
Does Virgin Atlantic Airways have an online contact form?
Yes, you can find the online contact form here.
Who owns Virgin Atlantic?
Virgin Atlantic is co-owned by the Virgin Group (51 percent) and Delta Air Lines (49 percent).
How do you complain to Virgin Atlantic?
Visit the Virgin Atlantic help center to file a complaint.
How do I make a formal complaint to Virgin?
You can file a complaint by visiting the Virgin Atlantic help center.
Is Virgin America the same as Virgin Atlantic?
No, Virgin America was a U.S.-based airline that was acquired by Alaska Airlines in 2018. Virgin Atlantic is a British airline that primarily operates long-haul flights.
How do I get in touch with Virgin?
You can reach Virgin Atlantic’s U.S. customer service team 24/7 by phone at (800) 862-8621.
Do Virgin Airlines give refunds?
Yes. Virgin Atlantic adheres to industry standards for refunds based on the fare type and situation.
Who is the CEO of Virgin Atlantic?
The current CEO of Virgin Atlantic is Shai Weiss.
When can I contact Virgin Atlantic Airways customer service?
Virgin Atlantic Airways customer service is available 24/7.
How can I make a reservation with Virgin Atlantic Airways?
Reservations can be made online through the Virgin Atlantic website, by calling the reservations department at (800) 862-8621 or through travel agencies.
Can I modify or cancel my reservation?
Cancellations can be made online through the Virgin Atlantic website, by calling the reservations department at (800) 862-8621 or through travel agencies.
What are the check-in options available with Virgin Atlantic?
You can check in online, via the Virgin Atlantic mobile app, at the airport using self-service kiosks, or at the check-in counters. Online check-in typically opens 24 hours before departure.
How to get professional help with your Virgin Atlantic Airways problem
If you need help with Virgin Atlantic Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
