Virgin Atlantic Airways Customer Service Contacts

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Virgin Atlantic, a trading name of Virgin Atlantic Airways Limited, is a British airline with its head office in Crawley, West Sussex, England. The airline is controlled by a holding company, Virgin Atlantic Limited, which is owned 51% by the Virgin Group and 49% by Delta Air Lines.

Responsiveness rating

rating
3/5

What you need to know about Virgin Atlantic Airways

We receive occasional complaints about Virgin Atlantic Airways. This passenger did not receive ticket creditafter canceling her flight. The airline promised a refund but never delivered. Additionally, the airline charges a high fuel surcharge.

How to resolve a problem with Virgin Atlantic Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

The VHQ
Fleming Way
Crawley, West Sussex, UK RH10 9DF
https://www.virginatlantic.com/us/en


Phone Contacts

Toll Free: (800) 862-8621

US Address:
The Wing, 1030 Delta Boulevard, Atlanta, GA 30354.
800 862 8621


Email Contacts

[email protected]
[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Louise Phillips
Vice President - Customer Centres
The VHQ
Fleming Way
Crawley, West Sussex, UK RH10 9DF
[email protected]

Secondary Contact
Ross Evans-Locking
Customer Centre Manager
The VHQ
Fleming Way
Crawley, West Sussex, UK RH10 9DF
[email protected]

Corneel Koster
Chief Customer & Operating Officer
The VHQ
Fleming Way
Crawley, West Sussex, UK RH10 9DF
[email protected]

Chief Executive
Shai Weiss
The VHQ
Fleming Way
Crawley, West Sussex, UK RH10 9DF
[email protected]


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