Virgin Atlantic, a trading name of Virgin Atlantic Airways Limited, is a British airline with its head office in Crawley, West Sussex, England. The airline is controlled by a holding company, Virgin Atlantic Limited, which is owned 51% by the Virgin Group and 49% by Delta Air Lines.
Responsiveness rating
What you need to know about Virgin Atlantic Airways
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Virgin Atlantic Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
The VHQ
Fleming Way
Crawley, West Sussex, UK RH10 9DF
https://www.virginatlantic.com/us/en
Phone Contacts
Toll Free: (800) 862-8621
US Address:
The Wing, 1030 Delta Boulevard, Atlanta, GA 30354.
800 862 8621
Email Contacts
[email protected]
[email protected]
Customer Service Resources
Social Media Contacts
Executive Contacts
Primary Contact
Louise Phillips
Vice President - Customer Centres
The VHQ
Fleming Way
Crawley, West Sussex, UK RH10 9DF
[email protected]
Secondary Contact
Ross Evans-Locking
Customer Centre Manager
The VHQ
Fleming Way
Crawley, West Sussex, UK RH10 9DF
[email protected]
Corneel Koster
Chief Customer & Operating Officer
The VHQ
Fleming Way
Crawley, West Sussex, UK RH10 9DF
[email protected]
Chief Executive
Shai Weiss
The VHQ
Fleming Way
Crawley, West Sussex, UK RH10 9DF
[email protected]
