Virgin Atlantic Airways Customer Service Contacts

Virgin Atlantic Airwaysis a British airline headquartered in Crawley, England. The airline is owned by a holding company called Virgin Atlantic Limited, with 51 percent ownership by the Virgin Group and 49 percent by Delta Air Lines.

How to reach a person at Malaysia Airlines

Toll-free : (800) 862-8621

Virgin Atlantic Airways Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

US Address: The Wing, 1030 Delta Boulevard, Atlanta, GA 30354. 800 862 8621

What you need to know about Virgin Atlantic Airways

We receive occasional complaints about Virgin Atlantic Airways. This passenger did not receive a ticket credit after canceling her flight. The airline promised a refund but never delivered. Additionally, the airline charges a high fuel surcharge.

How to resolve a problem with Virgin Atlantic Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Virgin Atlantic Airways mailing address

Virgin Atlantic Airways
The VHQ Fleming Way
Crawley, West Sussex,, UK RH10 9DF

Virgin Atlantic Airways social media channels

X


Virgin Atlantic Airways executive customer service contacts

Primary Contact
Louise Phillips
Vice President – Customer Centres
The VHQ Fleming Way Crawley,
West Sussex, UK RH10 9DF
[email protected]

Secondary Contact
Ross Evans-Locking
Customer Centre Manager
The VHQ Fleming Way Crawley,
West Sussex, UK RH10 9DF
[email protected]

Corneel Koster
Vice President – Customer Centres
The VHQ Fleming Way Crawley,
West Sussex, UK RH10 9DF
[email protected]

Chief Executive
Shai Weiss
Vice President – Customer Centres
The VHQ Fleming Way Crawley,
West Sussex, UK RH10 9DF
[email protected]

Frequently asked questions about Company Name

1. Virgin Atlantic is co-owned by the Virgin Group (51 percent) and Delta Air Lines (49 percent).

2. If you encounter any issues during your trip, visit the Virgin Atlantic help center to file a complaint.

3. You can file a complaint by visiting the Virgin Atlantic help center where you will be provided with instructions.

4. No, Virgin America was a U.S.-based airline that was acquired by Alaska Airlines in 2018. Virgin Atlantic is a British airline that primarily operates long-haul flights.

5. You can reach Virgin Atlantic’s USA customer service team 24/7 by phone at (800) 862-8621.

6. Virgin Atlantic adheres to industry standards for refunds based on the fare type and situation.

7. The current CEO of Virgin Atlantic is Shai Weiss.

How to get professional help with your Virgin Atlantic Airways problem

If you need help with Virgin Atlantic Airways, you can contact our advocacy team or just click the "Get Help" button.

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