Vinted is an online marketplace where users can buy, sell, and swap second-hand clothing and accessories.
How to reach a person at Vinted
Vinted Responsiveness rating
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What you need to know about Vinted
Vinted responds to most customer complaints in a satisfactory manner.
- Vinted’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Vinted with our insider guide or through our executive contacts.
- Vinted’s customer service policies are standard. Here are our frequently asked questions about Vinted.
Vinted customer service response times
Vinted’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Vinted does not offer customer service via phone. |
| Email support | Vinted does not offer email support. |
| Online contact form | Response times can vary; some users have reported receiving replies within a few hours, while others have experienced delays. Find the online contact form here. |
| Live chat support | Vinted does not provide live chat support. |
| Social media | Response times on social media platforms are not specified. You can find Vinted’s social media accounts here. |
How to resolve a problem with Vinted
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Vinted mailing address
Švitrigailos g. 13
03228 Vilnius, Lithuania
Vinted loyalty program
Vinted does not have a loyalty program.
Vinted social media channels
Vinted executive customer service contacts
Primary Contact
Vytautas Atkočaitis
Vice President of Vinted Go
Švitrigailos g. 13
03228 Vilnius, Lithuania
vytautas.atkocaitis@vinted.com
Secondary Contact
Adam Jay
CEO of Vinted Marketplace
Švitrigailos g. 13
03228 Vilnius, Lithuania
adam.jay@vinted.com
Chief Executive
Thomas Plantenga
Švitrigailos g. 13
03228 Vilnius, Lithuania
thomas@vinted.com
Vinted customer service policies
What is Vinted's privacy policy?
Vinted’s privacy policy explains how personal data is collected, used, and protected. Vinted gathers information such as contact details, transaction history, and usage data to manage accounts, process transactions, and provide customer support. The company may share data with service providers, business partners, or legal authorities when required. Users have rights to access, correct, or delete their data. Vinted takes steps to ensure data security and privacy protection.
What are Vinted's terms and conditions?
Vinted’s terms and conditions constitute a legal agreement between users and Vinted, governing the use of Vinted’s website and services. By accessing or using Vinted’s platform, users agree to comply with these terms, which include guidelines on user responsibilities, prohibited activities, and the handling of user-generated content.
Vinted self-service links
Where can I find my account settings?
To find your account settings on Vinted, tap the profile icon in the bottom right corner of the app, then select the circular profile picture at the top right to access “Settings,” where you can manage personal details, payment info, and more.
How do I sell my products on Vinted?
To sell on Vinted, download the app, create an account, and complete your profile. Tap “sell now” to list items, upload clear photos, write a detailed description, and set a price. Listings are free and immediately visible to the Vinted community.
How can I contact Vinted customer service?
You can contact Vinted customer service through the help center on the website or app.
How do I track my Vinted order?
Once your Vinted order has shipped, you will receive tracking information via email. You can track your order directly through the platform or by using the tracking number provided by the carrier.
How do I make a payment on Vinted?
Payments on Vinted can be made securely through the platform using credit or debit cards, PayPal, or other available payment methods, depending on your location.
How to get professional help with your Vinted problem
If you need help with Vinted, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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