Vinted is a Lithuania-based online peer-to-peer marketplace for buying and selling second-hand clothing, accessories, and other items. Founded in 2008 by Milda Mitkute and Justas Janauskas, the company is headquartered in Vilnius and operates in Europe and North America, including the United States.
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What you need to know about Vinted
Vinted customer service is inconsistent in terms of response times and resolution.
- Vinted’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Vinted with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Vinted.
Vinted customer service response times
| Phone support | Vinted does not offer phone support. |
| Email support | Response time: Estimated 1 to 5 business days. Vinted’s primary support channel is the in-app help center and live chat at vinted.com/help, since email response times run up to 5 business days and live chat is significantly faster. support@vinted.com |
| Live chat support | Response times: Usually 1 to 30 minutes. |
| Social media | Vinted is active on Facebook, Instagram, X, LinkedIn, TikTok, and YouTube. Response times can range from a few hours to several days depending on the platform and the complexity of the inquiry. |
| Help center/FAQ | Vinted help center/FAQ provides quick answers to common questions regarding selling, buying, shipping, payments, account management, trust and safety, and Buyer Protection. |
How to resolve a problem with Vinted
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Vinted mailing address
C/o AG Accounting, 735 Geary St.
#303
San Francisco, CA 94109
Vinted executive customer service contacts
Primary Contact
Vytautas Atkočaitis
Vice President of Vinted Go
Švitrigailos g. 13
03228 Vilnius, Lithuania
vytautas.atkocaitis@vinted.com
Secondary Contact
Adam Jay
CEO of Vinted Marketplace
Švitrigailos g. 13
03228 Vilnius, Lithuania
adam.jay@vinted.com
Chief Executive
Thomas Plantenga
Group Chief Executive Officer
Švitrigailos g. 13
03228 Vilnius, Lithuania
thomas@vinted.com
Vinted customer service policies
Privacy policy
Vinted’s privacy center explains how personal data is collected, used, stored, and shared. The company collects contact details, transaction history, and usage data to operate accounts, process payments, and provide support. Data may be shared with service providers, business partners, and legal authorities when required. Users can request access to, correction of, or deletion of their data through their account settings or by contacting support.
Refund policy
Vinted does not operate a traditional return policy. Instead, buyers are covered by Buyer Protection, a mandatory fee-based service included in every transaction. Buyers may claim a refund if an item is not received, arrives damaged, or differs significantly from its description. Claims must be submitted within 2 days of delivery by tapping “I have an issue” in the app. Change-of-mind returns are not covered.
User terms and conditions
Vinted’s terms govern the use of its platform by buyers and sellers. Vinted acts as an intermediary and is not a party to individual transactions. The terms cover Buyer Protection, permitted and prohibited item categories, account suspension rules, and intellectual property.
Vinted self-service links
Where can I find my account settings?
To find your account settings on Vinted, tap the profile icon in the bottom right corner of the app, then select the circular profile picture at the top right to access “Settings,” where you can manage personal details, payment info, and more.
How do I sell my products on Vinted?
To sell on Vinted, download the app, create an account, and complete your profile. Tap “sell now” to list items, upload clear photos, write a detailed description, and set a price. Listings are free and immediately visible to the Vinted community.
How can I contact Vinted customer service?
You can contact Vinted customer service through the help center on the website or app.
How do I track my Vinted order?
Once your Vinted order has shipped, you will receive tracking information via email. You can track your order directly through the platform or by using the tracking number provided by the carrier.
How do I make a payment on Vinted?
Payments on Vinted can be made securely through the platform using credit or debit cards, PayPal, or other available payment methods, depending on your location.
Why was my Vinted account blocked without warning?
Vinted can block accounts temporarily or permanently for violations of its terms and conditions, catalog rules, or community guidelines. Common reasons include suspected fraud, listing prohibited items, or having multiple accounts. If your account was blocked, check your Vinted inbox for a message explaining the reason. To contest a temporary block, contact Vinted through the help center at vinted.com/help/. Note that Vinted has stated that permanent block decisions are generally final.
What happens to my Vinted balance if my account is blocked?
If your account is permanently blocked and you have a remaining balance, you can contact Vinted via the “Contact us” button in the help center. According to Vinted’s published guidance, the company will temporarily unblock your account for 24 hours so you can withdraw funds to your linked bank account. Act promptly when your account is unblocked to complete the withdrawal.
How do I appeal a Buyer Protection dispute that was not resolved in my favor?
If you believe Vinted’s resolution of a Buyer Protection dispute was incorrect, you can escalate by contacting Vinted customer support through the in-app “Contact us” option or via the help center at vinted.com/help. Provide any additional evidence such as photos, messages, or tracking records. If the issue remains unresolved, you may also contact Elliott Advocacy for help at no charge.
What is the 2-day window for submitting a Buyer Protection claim on Vinted?
After your item is marked as delivered, you have 2 calendar days to tap the “I have an issue” button in your Vinted conversation with the seller. If you tap “Everything is OK” or do not act within this window, the transaction is automatically marked as complete and your payment is released to the seller. Vinted does not reopen completed transactions, so acting quickly is critical if there is a problem with your order.
How to get professional help with your Vinted problem
If you need help with Vinted, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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