Viking

Viking is a cruise line that operates river, ocean and expedition voyages on all seven continents. Founded in 1997, it has its North American office in Woodland Hills, California, and is a subsidiary of Viking Holdings Ltd.

Telephone
Customer service : (855) 338-4546
Viking River Cruises : (800) 304-9616
Viking Ocean Cruises : (866) 984-5464
Viking Expeditions : (800) 381-4596
Mailing address
5700 Canoga Avenue, Suite 200
Woodland Hills, CA 91367
Website
vikingcruises.com

What you need to know about Viking

Viking had been responding to most customer complaints in a satisfactory manner, but lately its responsiveness has been deteriorating. Here's a case where a customer incurred extra flight costs because of a medical device. Here's another one involving a voucher that didn't work. Our readers have also encountered ground transfer problems. The latest: an airline ticket refund problem and an incomplete refund.

How to resolve a problem with Viking

Try self-service first

Use our proven resolution methods, or Viking’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Viking respond?

Email support

Viking Cruises does not provide a direct customer service email address on its website. Instead, the company offers an online contact form for inquiries.

Live chat

Viking Cruises offers a live chat option on its website, allowing visitors to connect directly with a representative for assistance.

Social media

Viking Cruises is active on social media platforms including Facebook, X, Instagram, TikTok, YouTube and LinkedIn.

Help center/FAQ

Viking Cruises’ help center/FAQ provides quick answers to common questions regarding reservations, payments, cancellations, travel policies and onboard services.

Verified contacts

Viking customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Gaurav Mathur
Vice President, Digital and Customer Experience
Secondary
Harald Seebacher
SVP Passenger Operations River Cruises
Chief Executive
Leah Talactac
President and Chief Executive Officer

Additional contacts

Alternative
Stephanie K Maldonado
Senior Director, Customer Relations

Viking customer service policies

Viking’s privacy policy explains how the company collects, uses, and safeguards personal information, including how data are used for processing bookings, providing services, and marketing communications.

Viking loyalty program

Viking does not operate a tiered loyalty program. Past guests are enrolled in the Viking Explorer Society, which offers a Past Guest Travel Credit toward future bookings, plus access to special events and Viking publications. Credit amounts and terms may have changed; check viking.com/explorer-society for current details.

Frequently asked questions about Viking

Viking Holdings Ltd. is the parent company of Viking.
The global operating headquarters of Viking is in Basel, Switzerland. In the United States, the North American corporate office is located at Viking Holdings Ltd., 5700 Canoga Avenue, Woodland Hills, Calif.
Call customer service: (855) 338-4546 or contact specific divisions as follows: (800) 304-9616 for (Viking River Cruises), (866) 984-5464 for (Viking Ocean Cruises) or (800) 381-4596 for (Viking Expeditions).

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