Viking is a publicly traded cruise line incorporated in Bermuda, with its global operating headquarters in Basel, Switzerland, and its North American corporate office in Woodland Hills, California. Founded in 1997 and now led by President and Chief Executive Officer Leah Talactac, the company operates river, ocean and expedition voyages on all seven continents under three divisions: Viking River Cruises, Viking Ocean Cruises and Viking Expeditions. Its parent, Viking Holdings Ltd., trades on the New York Stock Exchange under the ticker VIK.
How to reach a person at Viking
Customer service: (855) 338-4546
Viking River Cruises: (800) 304-9616
Viking Ocean Cruises: (866) 984-5464
Viking Expeditions: (800) 381-4596
Viking Cruises Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Viking Cruises
What you need to know about Viking
Viking had been responding to most customer complaints in a satisfactory manner, but lately its responsiveness has been deteriorating. Here’s a case where a customer incurred extra flight costs because of a medical device. Here’s another one involving a voucher that didn’t work. Our readers have also encountered ground transfer problems. The latest: an airline ticket refund problem and an incomplete refund.
Viking customer service response times
Viking’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Customer service: (855) 338-4546 Viking River Cruises: (800) 304-9616 Viking Ocean Cruises: (866) 984-5464 Viking Expeditions: (800) 381-4596 | – Corporate line for general inquiries. – Reservations, brochures and customer service. – Reservations, brochures and customer service. – Reservations, brochures and customer service. Representatives are available 7 days a week from 5:00 a.m. to 7:00 p.m. Pacific time. |
| Email support | Viking Cruises does not provide a direct customer service email address on its website. Instead, the company offers an online contact form for inquiries. |
| Live chat | Viking Cruises offers a live chat option on its website, allowing visitors to connect directly with a representative for assistance. |
| Social media | Viking Cruises is active on social media platforms including Facebook, X, Instagram, TikTok, YouTube and LinkedIn. |
| Help center/FAQ | Viking Cruises’ help center/FAQ provides quick answers to common questions regarding reservations, payments, cancellations, travel policies and onboard services. |
How to resolve a problem with Viking
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Viking mailing address
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
Viking loyalty program
Viking does not operate a tiered loyalty program. Past guests are enrolled in the Viking Explorer Society, which offers a Past Guest Travel Credit toward future bookings, plus access to special events and Viking publications. Credit amounts and terms may have changed; check viking.com/explorer-society for current details.
Viking social media channels
Viking executive customer service contacts
Primary Contact
Gaurav Mathur
Vice President, Digital and Customer Experience
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
gaurav.mathur@vikingcruises.com
Secondary Contact
Harald Seebacher
SVP Passenger Operations River Cruises
Schäferweg 20
4057 Basel, Switzerland
harald.seebacher@vikingcruises.com
Alternative Contact
Stephanie K Maldonado
Senior Director, Customer Relations
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
stephanie.maldonado@vikingcruises.com
Chief Executive
Leah Talactac
President and Chief Executive Officer
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
leah.talactac@vikingcruises.com
Viking customer service policies
What is Viking's privacy policy?
Viking’s privacy policy explains how the company collects, uses, and safeguards personal information, including how data are used for processing bookings, providing services, and marketing communications.
What are Viking's terms of use?
Viking’s terms of use outline the conditions for using the company’s services, including rules for account creation and management, as well as the handling of personal information.
What is Viking's health and safety policy?
Viking’s health and safety policy covers onboard sanitation, medical services, air quality and guidance to protect passengers before and during voyages.
Viking self-service links
How do I make a new booking?
Visit the website, log in to your account, and navigate to “Book a Cruise” to select a voyage and complete your reservation.
How can I track my booking or cruise itinerary?
Visit the website, log in to your account, and navigate to “My Trips” to view booking details, itinerary and any updates.
How do I update my personal information online?
Visit the website, log in to your account, and navigate to “Account Settings” to update your name, email, password, mailing address or payment information.
What is the relationship between Viking and Viking Holdings Ltd.?
Viking Holdings Ltd. is the parent company of Viking.
Where is Viking’s head office located?
The global operating headquarters of Viking is in Basel, Switzerland. In the United States, the North American corporate office is located at Viking Holdings Ltd., 5700 Canoga Avenue, Woodland Hills, Calif.
How can I contact Viking customer service?
Call customer service: (855) 338-4546 or contact specific divisions as follows: (800) 304-9616 for (Viking River Cruises), (866) 984-5464 for (Viking Ocean Cruises) or (800) 381-4596 for (Viking Expeditions).
How to get professional help with your Viking Cruises problem
If you need help with Viking Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Viking?
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I was told by the Viking agent to book my current cruise early for the best price. Subsequently had a significant price drop of over $1000 per booking. Viking refused to adjust my pricing to the promo rates. Never again!
Try to make a change - Viking hell. Tried to change trip from one day to another. Was told to look for an open room - do a courtesy booking to hold it - contact Viking customer support and they would take care of it,
They didn't. No communication. Just the courtesy hold cancelled. Was finally able to talk to a supervisor - pretty much told that's the way it goes, But I could keep trying....
If you have insurance and cancel or perhaps even transfer - you forfeit the insurance money.
Can not contact corporate as there is no contact info.
This will be my third and last trip with Viking. There customer service is horrible
Viking customer service reps are just basically order takers. They are not knowledgeable about the product that they're selling because they don't experience the cruise first hand. And don't expect to hear from them once you place your order. You'll never hear from them again.
