Viking Cruises is a U.S.-based company that operates river, ocean and expedition cruises across Europe, Asia and other regions.
How to reach a person at Viking Cruises
Main: (855) 443-7330
Viking River Cruises: (800) 304-9616
Viking Ocean Cruises: (866) 984-5464
Viking Expeditions: (800) 381-4596
Viking Cruises Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Viking Cruises
What you need to know about Viking Cruises
The company had been responding to most customer complaints in a satisfactory manner, but lately its responsiveness has been deteriorating. Here’s a case where a customer incurred extra flight costs because of a medical device. Here’s another one involving a voucher that didn’t work. Our readers have also encountered ground transfer problems. The latest: an airline ticket refund problem and an incomplete refund.
Viking Cruises customer service response times
Viking Cruises’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Main: (855) 443-7330 Viking River Cruises: (800) 304-9616 Viking Ocean Cruises: (866) 984-5464 Viking Expeditions: (800) 381-4596 | – Corporate line for general inquiries. – Reservations, brochures and customer service. – Reservations, brochures and customer service. – Reservations, brochures and customer service. Representatives are available 7 days a week from 5:00 a.m. to 7:00 p.m. Pacific time. |
| Email support | Viking Cruises does not provide a direct customer service email address on its website. Instead, the company offers an online contact form for inquiries. |
| Live chat | Viking Cruises offers a live chat option on its website, allowing visitors to connect directly with a representative for assistance. |
| Social media | Viking Cruises is active on social media platforms including Facebook, X, Instagram and LinkedIn. |
| Help center/FAQ | Viking Cruises’ help center/FAQ provides quick answers to common questions regarding reservations, payments, cancellations, travel policies and onboard services. |
How to resolve a problem with Viking Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Viking Cruises mailing address
5700 Canoga Avenue
Woodland Hills, CA 91367
Viking Cruises loyalty program
Viking Cruises does not have a loyalty program, although customers are automatically enrolled in the Viking Explorer Society when they book their first cruise. They are then entitled to a $200 credit on a subsequent cruise booked within a year, and they also receive access to special events.
Viking Cruises social media channels
Viking Cruises executive customer service contacts
Primary Contact
Gaurav Mathur
Vice President, Digital and Customer Experience
5700 Canoga Avenue
Woodland Hills, CA 91367
gaurav.mathur@vikingcruises.com
Secondary Contact
Harald Seebacher
SVP Passenger Operations River Cruises
5700 Canoga Avenue
Woodland Hills, CA 91367
harald.seebacher@vikingcruises.com
Alternative Contact
Stephanie K Maldonado
Senior Director, Customer Relations
5700 Canoga Avenue
Woodland Hills, CA 91367
stephanie.maldonado@vikingcruises.com
Chief Executive
Torstein Hagen
5700 Canoga Avenue
Woodland Hills, CA 91367
hagen@vikingcruises.com
Viking Cruises customer service policies
What is Viking Cruises' privacy policy?
Viking Cruises’ privacy policy explains how the company collects, uses, and safeguards personal information, including how data are used for processing bookings, providing services, and marketing communications.
What are Viking Cruises' terms of use?
Viking Cruises’ terms of use outline the conditions for using the company’s services, including rules for account creation and management, as well as the handling of personal information.
What is Viking Cruises' health and safety policy?
Viking Cruises’ health and safety policy covers onboard sanitation, medical services, air quality and guidance to protect passengers before and during voyages.
Viking Cruises self-service links
How do I make a new booking?
Visit the website, log in to your account, and navigate to “Book a Cruise” to select a voyage and complete your reservation.
How can I track my booking or cruise itinerary?
Visit the website, log in to your account, and navigate to “My Trips” to view booking details, itinerary and any updates.
How do I update my personal information online?
Visit the website, log in to your account, and navigate to “Account Settings” to update your name, email, password, mailing address or payment information.
What is the relationship between Viking Cruises and Viking Holdings Ltd.?
Viking Holdings Ltd. is the parent company of Viking Cruises.
Where is Viking Cruises’ head office located?
The global operating headquarters of Viking Cruises is in Basel, Switzerland. In the United States, the North American corporate office is located at Viking Holdings Ltd., 5700 Canoga Avenue, Woodland Hills, Calif.
How can I contact Viking Cruises customer service?
Call (855) 443-7330 for the main corporate line, or contact specific divisions as follows: (800) 304-9616 for (Viking River Cruises), (866) 984-5464 for (Viking Ocean Cruises) or (800) 381-4596 for (Viking Expeditions).
How to get professional help with your Viking Cruises problem
If you need help with Viking Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Viking Cruises?
Submit your review | |
I was told by the Viking agent to book my current cruise early for the best price. Subsequently had a significant price drop of over $1000 per booking. Viking refused to adjust my pricing to the promo rates. Never again!
Try to make a change - Viking hell. Tried to change trip from one day to another. Was told to look for an open room - do a courtesy booking to hold it - contact Viking customer support and they would take care of it,
They didn't. No communication. Just the courtesy hold cancelled. Was finally able to talk to a supervisor - pretty much told that's the way it goes, But I could keep trying....
If you have insurance and cancel or perhaps even transfer - you forfeit the insurance money.
Can not contact corporate as there is no contact info.
This will be my third and last trip with Viking. There customer service is horrible
Viking customer service reps are just basically order takers. They are not knowledgeable about the product that they're selling because they don't experience the cruise first hand. And don't expect to hear from them once you place your order. You'll never hear from them again.
