Viking Cruises is a cruise line based in Woodland Hills, Calif.
How to reach a person at Viking Cruises
Main: (818) 227-1234
Toll Free: (800) 304-9616
Customer Service: (877) 668-4546
International: (818) 227-1234
Fax : 818-227-1237
Viking Cruises Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Viking Cruises
The company responds to most customer complaints in a satisfactory manner. But lately has been flirting with a downgrade in our customer responsiveness score. Here’s a case where a customer incurred extra flight costs because of a medical device. Here’s another one involving a voucher that didn’t work. Our readers have also encountered ground transfer problems. The latest: An airline ticket refund problem and an incomplete refund.
How to resolve a problem with Viking Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Viking Cruises mailing address
5700 Canoga Avenue Suite 200
Woodland Hills, CA 91367
Viking Cruises social media channels
Viking Cruises executive customer service contacts
Primary Contact
Stephanie Maldonado
Director Customer Relations
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
Stephanie.Maldonado@vikingcruises.com
1-833-367-5312
Secondary Contact
Clecio Primo
Director Customer Relations
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
clecio.primo@vikingcruises.com
(833) 367-5312
Harald Seebacher
SVP Passenger Operations River Cruises
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
harald.seebacher@vikingcruises.com
Chief Executive
Torstein Hagen
President and CEO
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
hagen@vikingcruises.com
(818) 227-1234
Does Viking Cruises operate in the U.S.?
Yes, Viking Cruises operates in the United States. It offers river, ocean, and expedition cruises that explore various destinations across North and South America, including the Caribbean and Great Lakes. The company also operates cruises to Antarctica.
Where is Viking Cruises' head office?
The operating headquarters of Viking Cruises are located in Basel, Switzerland. The marketing headquarters are in Los Angeles, Calif. In the United States, the corporate office is at 5700 Canoga Ave, Woodland Hills, Calif.
What is the email format for Viking Cruises?
The most common email format for Viking Cruises employees is [first].[last]@vikingcruises.com.
Is Viking owned by Carnival?
No, Viking Cruises is primarily owned by Torstein Hagen and his family. Torstein Hagen serves as chairman of the board.
Who is the CEO of Viking Cruises?
Torstein Hagen, the founder of Viking Cruises, is the chairman of the board.
Can I change my Viking cruise date?
You can inquire about changing your Viking cruise date by contacting customer service at (877) 668-4546.
Do you need a passport on a Viking cruise?
Yes, for most Viking Cruises, a valid passport is required. However, specific requirements may vary based on the cruise itinerary. Always check with Viking at (877) 668-4546 or your travel advisor to ensure you have the necessary travel documents.
Is alcohol free on Viking Cruises?
Yes, on Viking Cruises, wine, beer, and soft drinks are included with lunch and dinner. Additional alcoholic beverages are available for purchase. The policy may vary depending on the specific cruise package or itinerary.
How to get professional help with your Viking Cruises problem
If you need help with Viking Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
