Viking Cruises Customer Service Contacts

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Viking is a cruise line providing river, ocean, and expedition cruises. The company has three divisions: Viking River Cruises, Viking Ocean Cruises, and Viking Expeditions.

Responsiveness rating

rating
3/5

What you need to know about Viking Cruises

The company responds to most customer complaints in a satisfactory manner. But lately has been flirting with a downgrade in our customer responsiveness score. Here's a case where a customer incurred extra flight costs because of a medical device. Here's another one involving a voucher that didn't work. Our readers have also encountered ground transfer problems.

How to resolve a problem with Viking Cruises

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
https://www.vikingcruises.com/


Phone Contacts

Main: (818) 227-1234
Customer Service: (877) 668-4546
Toll Free: (800) 304-9616
International: (818) 227-1234

Main fax number: 818-227-1237


Social Media Contacts

Facebook


Executive Contacts

Primary Contact
Stephanie Maldonado
Director Customer Relations
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
1-833-367-5312
[email protected]

Secondary Contact
Clecio Primo
Senior Vice President, Contact Center and Air Operation
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
(833) 367-5312
[email protected]

Harald Seebacher
SVP Passenger Operations River Cruises
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
[email protected]

Chief Executive
Torstein Hagen
President and CEO
5700 Canoga Avenue
Suite 200
Woodland Hills, CA 91367
(818) 227-1234
[email protected]


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