VFS Global manages visa and consular services for governments and diplomatic missions worldwide.
VFS Global Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about VFS Global
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with VFS Global
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
VFS Global mailing address
6001 America Center Drive
Suite 300
San Jose, CA 95002
VFS Global executive customer service contacts
Primary Contact
Srinarayan Sankaran
COO
6001 America Center Drive
Suite 300
San Jose, CA 95002
srinarayan.sankaran@vfsglobal.com
Secondary Contact
Jiten Vyas
Chief Commercial Officer and Head of Business Development
6001 America Center Drive
Suite 300
San Jose, CA 95002
jiten.vyas@vfsglobal.com
Chief Executive
Zubin Karkaria
6001 America Center Drive
Suite 300
San Jose, CA 95002
zubin.karkaria@vfsglobal.com
How can I contact VFS Global customer service?
Call (800) 320-9625.
Does VFS Global have an online contact form?
Yes, you can find the online contact form here.
What should I do if I am having trouble with my visa application?
Call (800) 320-9625.
How can I check the status of my visa application?
You can check the status of your visa application online through the VFS Global tracking system on the website using your reference number and other required details.
Can I reschedule or cancel my visa appointment?
Yes, you can usually reschedule or cancel your visa appointment through the VFS Global website or by contacting customer service at (800) 320-9625, subject to its policies and any applicable fees.
How to get professional help with your VFS Global problem
If you need help with VFS Global, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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