Versace

Versace is an Italian fashion brand known for high-end clothing, accessories, and fragrances. It was founded by designer Gianni Versace.

Telephone

Main : (888) 721-7219

Mailing address

Via della Spiga, 2
Milan, Italy 20121

Website

versace.com

What you need to know about Versace

Versace’s customer service receives mixed feedback. Some praise helpful staff, while others report issues like incorrect orders, refund delays, and unresponsive support. Complaints also include product quality concerns, with items breaking soon after purchase. While some experiences are positive, many highlight areas for improvement.

Versace’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Versace with our insider guide or through our executive contacts.
Versace's customer service policies are standard. Here are our frequently asked questions about Versace.

How to resolve a problem with Versace

Try self-service first

Use our proven resolution methods, or Versace’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Versace respond?

Online contact form

Responses through Versace's online contact form are generally provided within 1 to 2 business days. However, some customers have reported delays.

Social media support

Response times on social media can vary. Some customers have experienced slow responses, while others have received timely assistance.

Verified contacts

Versace customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Monica Travaini

Global Retail Customer Service Manager

monica@versace.com

Secondary

Nicci Hunter

VP, Communications and Marketing

nicci@versace.com

Chief Executive

Emmanuel Gintzburger

emmanual@versace.com

Versace self-service links

To care for your Versace products:

Follow specific care instructions on product labels.
For clothing, consider professional cleaning services.
Leather goods should be protected from water, stains, and direct sunlight.
Jewelry and watches need careful handling to maintain finishes.
For shoes and accessories, keep them clean and avoid contact with rough surfaces.

Versace customer service policies

Versace's general conditions of purchase outline the rules governing transactions between the company and its suppliers. These include the acceptance of offers, purchase orders, and service agreements. It establishes non exclusivity in supplier relationships, specifies that orders cannot be assigned without permission, and holds the supplier responsible for third-party claims due to negligence or faults. The conditions also clarify that the buyer may amend or add to these terms in writing and that they remain binding unless a separate agreement is made.

Versace loyalty program

Versace does not offer a loyalty program for its fashion products.

Frequently asked questions about Versace

Versace is owned by Capri Holdings Limited, a global luxury fashion holding company. Capri Holdings also owns other high-end brands, including Michael Kors and Jimmy Choo. Capri Holdings acquired Versace in 2018.

Call Versace at (888) 721-7219, Monday to Friday from 9 a.m. to 8 p.m. Eastern time.

Email Versace customer service through this online contact form.

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