Versace Customer Service Contacts

Versace is an Italian fashion brand known for high-end clothing, accessories, and fragrances. It was founded by designer Gianni Versace.

How to reach a person at Versace

Versace Responsiveness rating

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3/5

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What you need to know about Versace

Versace’s customer service receives mixed feedback. Some praise helpful staff, while others report issues like incorrect orders, refund delays, and unresponsive support. Complaints also include product quality concerns, with items breaking soon after purchase. While some experiences are positive, many highlight areas for improvement.

Versace customer service response times

Versace’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Online contact formResponses through Versace’s online contact form are generally provided within 1 to 2 business days. However, some customers have reported delays.  
Social media supportResponse times on social media can vary. Some customers have experienced slow responses, while others have received timely assistance.  

How to resolve a problem with Versace

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Versace mailing address

Via della Spiga, 2
Milan, Italy 20121

Versace loyalty program

Versace does not offer a loyalty program for its fashion products.

Versace social media channels

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Versace executive customer service contacts

Primary Contact
Monica Travaini
Global Retail Customer Service Manager
Via della Spiga, 2
Milan, Italy 20121
monica@versace.com

LinkedIn

Secondary Contact
Nicci Hunter
VP, Communications and Marketing
Via della Spiga, 2
Milan, Italy 20121
nicci@versace.com

LinkedIn

Chief Executive
Emmanuel Gintzburger
Via della Spiga, 2
Milan, Italy 20121
emmanual@versace.com

LinkedIn

Versace customer service policies

What are Versace's general conditions of purchase?

Versace’s general conditions of purchase outline the rules governing transactions between the company and its suppliers. These include the acceptance of offers, purchase orders, and service agreements. It establishes non exclusivity in supplier relationships, specifies that orders cannot be assigned without permission, and holds the supplier responsible for third-party claims due to negligence or faults. The conditions also clarify that the buyer may amend or add to these terms in writing and that they remain binding unless a separate agreement is made.

What are Versace's terms and conditions?

Versace’s terms and conditions govern the use of its website, including the purchase and sale of products. It outlines the rights and responsibilities of both the customer and the company, with details on intellectual property, purchasing process, delivery, and order cancellations. Customers must agree to these terms before making purchases, with Global-E NL B.V. handling transactions and fulfillment. The policy also covers the usage of the website’s content, including copyrights, trademarks, and licenses.

How does Versace manage cookies on its website?

Versace uses cookies on its website to store information about visitors’ preferences, devices, and browsing behaviors. Visitors can manage cookie settings through their browser, although blocking certain types may affect website functionality and services. Versace also allows users to customize their cookie preferences.

How do I care for my Versace products?

To care for your Versace products:

  • Follow specific care instructions on product labels.
  • For clothing, consider professional cleaning services.
  • Leather goods should be protected from water, stains, and direct sunlight.
  • Jewelry and watches need careful handling to maintain finishes.
  • For shoes and accessories, keep them clean and avoid contact with rough surfaces.

How do I track my order with Versace?

To track your order with Versace:

  • You will receive an email confirmation with tracking details once your order is processed and shipped.
  • If you have an account with Versace, you can log in and track your order in the “my account” section.
  • If you don’t have an account, you can still track your order by using the tracking link provided in the email.
  • Signing up for an account allows easier tracking for future orders.

How do I return my Versace products?

To return a Versace product for a refund:

  • Visit the returns portal to initiate the return.
  • Enter your order number and email address.
  • Select the items and reason for return.
  • Print the return label and form.
  • Pack the items in their original packaging with tags and authenticity cards.
  • Attach the return label and ship the package via DHL.
  • Returns may take up to 14 business days to process.
  • Refunds are issued to the original payment method, which may take up to 10 days to appear.
Frequently asked questions about Versace

Who owns Versace?

Versace is owned by Capri Holdings Limited, a global luxury fashion holding company. Capri Holdings also owns other high-end brands, including Michael Kors and Jimmy Choo. Capri Holdings acquired Versace in 2018.

How can I contact Versace customer service?

Call Versace at (888) 721-7219, Monday to Friday from 9 a.m. to 8 p.m. Eastern time.

How can I email Versace customer service?

Email Versace customer service through this online contact form.

How to get professional help with your Versace problem

If you need help with Versace, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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