Versace is an Italian fashion brand known for high-end clothing, accessories, and fragrances. It was founded by designer Gianni Versace.
What you need to know about Versace
Versace’s customer service receives mixed feedback. Some praise helpful staff, while others report issues like incorrect orders, refund delays, and unresponsive support. Complaints also include product quality concerns, with items breaking soon after purchase. While some experiences are positive, many highlight areas for improvement.
- Versace’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Versace with our insider guide or through our executive contacts.
- Versace’s customer service policies are standard. Here are our frequently asked questions about Versace.
Versace customer service response times
Versace’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Online contact form | Responses through Versace’s online contact form are generally provided within 1 to 2 business days. However, some customers have reported delays. |
Social media support | Response times on social media can vary. Some customers have experienced slow responses, while others have received timely assistance. |
How to resolve a problem with Versace
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Versace mailing address
Via della Spiga, 2
Milan, Italy 20121
Versace executive customer service contacts
Primary Contact
Monica Travaini
Global Retail Customer Service Manager
Via della Spiga, 2
Milan, Italy 20121
monica@versace.com
Secondary Contact
Nicci Hunter
VP, Communications and Marketing
Via della Spiga, 2
Milan, Italy 20121
nicci@versace.com
Chief Executive
Emmanuel Gintzburger
Via della Spiga, 2
Milan, Italy 20121
emmanual@versace.com
Who owns Versace?
Versace is owned by Capri Holdings Limited, a global luxury fashion holding company. Capri Holdings also owns other high-end brands, including Michael Kors and Jimmy Choo. Capri Holdings acquired Versace in 2018.
How can I contact Versace customer service?
Call Versace at (888) 721-7219, Monday to Friday from 9 a.m. to 8 p.m. Eastern time.
How can I email Versace customer service?
Email Versace customer service through this online contact form.
How to get professional help with your Versace problem
If you need help with Versace, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.