Verizon Communications Inc. is a New York-based telecommunications company that provides wireless, internet, and TV services to consumers and businesses across the United States. It trades on both the NYSE and Nasdaq under the ticker VZ. Dan Schulman, former CEO of PayPal, took over as CEO on October 6, 2025, replacing Hans Vestberg.
Verizon Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Verizon
What you need to know about Verizon
We receive regular complaints about Verizon. The company didn’t help this customer switch to a new wireless carrier after her cell phone stopped working. Verizon charged this customer for decades for a service he never used. Also, this customer was unable to redeem his Verizon gift card.
- Verizon’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Verizon with our insider guide or through our executive contacts.
- Verizon’s customer service policies are standard. Here are our frequently asked questions about Verizon.
Verizon customer service response times
Verizon’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Call Verizon at (800) 837-4966. Phone support is available 24/7. Wait times are typically 1 to 30 minutes, but can run longer during outages or peak periods. You can also dial 611 on a Verizon phone to reach customer service. |
| Email support cersWEExecutiveRelations@verizonwireless.com | Email Verizon at cersWEExecutiveRelations@verizonwireless.com. Response times are typically 1 to 3 business days. |
| Online contact form | Submit inquiries through the Verizon support page. Responses typically come within 1 to 3 business days. |
| Live chat support | Available through the Verizon support page. Response times are typically a few minutes to 30 minutes during business hours. |
| Social media | Verizon is active on Facebook, X, Instagram, LinkedIn, TikTok, and YouTube. Response times range from a few hours to a day. For account issues, phone or chat gets you there faster. Access Verizon’s social media accounts here. |
How to resolve a problem with Verizon
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Verizon mailing address
One Verizon Way
Basking Ridge, NJ 07920
Verizon loyalty programs
Verizon doesn’t have a single traditional loyalty program. Long-term customers may qualify for loyalty discounts that reduce their monthly bill — how much depends on your plan and how long you’ve been a customer. Holders of the Verizon Visa Card earn Verizon Dollars on purchases, redeemable toward Verizon bills and products. Manage your account and check available perks at My Verizon.
Verizon social media channels
Verizon executive customer service contacts
Primary Contact
Nancy Clark
President, Verizon Value
One Verizon Way
Basking Ridge, NJ 07920
Nancy.Clark@Verizonwireless.com
Secondary Contact
Sharon Laws-Tiller
Associate Director, Executive Relations Operations
One Verizon Way
Basking Ridge, NJ 07920
sharon.laws-tiller@verizonwireless.com
Chief Executive
Dan Schulman
Chief Executive Officer
One Verizon Way
Basking Ridge, NJ 07920
dan.schulman@verizon.com
Verizon customer service policies
What is Verizon's privacy policy?
Verizon’s privacy policy covers how it collects and uses personal information when you use its wireless, internet, TV, and app services. This includes device data, location information, usage history, and content you share through Verizon’s platforms. Data may be shared with Verizon affiliates, service partners, and advertising businesses. You can limit certain types of data sharing through your account settings at verizon.com/privacy. State-specific rights apply to residents of California and other states with privacy laws on the books.
What are Verizon's terms and conditions?
Verizon’s terms and conditions govern its wireless, internet, and device services. Customers agree to Verizon’s network management practices, billing terms, and dispute resolution procedures, which include binding arbitration and a class action waiver. The terms cover account management, acceptable use, and what happens if you cancel or break your service agreement early. Verizon may update these terms at any time, and continued use of the service counts as acceptance.
What is Verizon's cancellation and early termination fees policy?
Verizon doesn’t publish a standalone refund policy. Month-to-month plans can be canceled at any time without a fee. If you’re on a device payment plan and cancel service early, you’ll still owe the remaining balance on any financed device. Early termination fees were eliminated for most plans. For billing disputes, call Verizon at (800) 837-4966 or visit verizon.com/support.
Verizon self-service links
How do I activate My Verizon phone?
Sign in to your My Verizon account, go to “manage all devices,” and select “activate your device.” Follow the prompts for your specific device and plan.
How do I pay my Verizon bill?
Visit My Verizon to pay online, set up autopay, or manage billing preferences. You can also pay by phone at (800) 837-4966 or at any Verizon store.
How do I manage my Verizon account?
Log in at My Verizon or through the My Verizon app to view your plan, manage devices, update payment methods, and check data usage.
How do I troubleshoot my Verizon device or service?
Visit Verizon’s device and service troubleshooting page for step-by-step guides on network issues, device setup, and service interruptions.
How do I transfer my number to Verizon?
Keep your current number when switching to Verizon at My Verizon. Have your current account number and PIN from your old carrier ready. More detail at verizon.com/support.
How do I cancel my Verizon service?
Call Verizon at (800) 837-4966 to cancel service. If you have a device payment plan, you’ll still owe the remaining device balance after cancellation.
How do I reach Verizon customer service?
Call Verizon at (800) 837-4966 or email cersWEExecutiveRelations@verizonwireless.com.
How do I get straight to a sales representative?
Dial (800) 225-5499 for sales inquiries.
Does Verizon have a short number to call for assistance?
Dial 611 on your Verizon phone for assistance.
How do I report a scammer to Verizon?
If you receive a suspicious text message claiming to be from Verizon, forward it to Verizon right away at (800) 837-4966. Alternatively, forward any suspicious emails you receive to phishing@verizon.com.
What number do I call to activate my Verizon phone?
To activate your Verizon phone, call (800) 922-0204.
Does Verizon have a community forum?
Yes. Visit the Verizon community forum to search existing threads, post questions, and get help from other Verizon customers and moderators.
What do you think of Verizon?
Submit your review | |
I was a loyal Verizon customer for over 17 years. However, the frustration I have experienced with my previous account, has be going on for a week. I have been given the run around for a week. I have paid my final bill and am waiting for Verizon to unlock my phone so I can activate my new carrier. I have been told lies my tech support or whoever is on the other end of the line. I paid the final bill on March 30, 2026, because they said the bill had to be paid before the phone would be unlocked. I was promised that my phone would be automatically unlock on April 1, 2026. I received emails on March 30th indicating this along with a case number. They could not do anything Saturday 28 March or Sunday 29 March, because tech support doesn't work on weekends. Advertisement says they are 24/7 support. I received an email from someone named Latonya from Customer Champion Team on March 30th. I responded to her email asking for a contact number. I did not receive a response from this person. I have no carrier service at this point, phone has been disconnected from Verizon since March 27, 2026. I had to borrow a phone. I sent the contact number within a few hours of receiving the email. I was promised that this issue would be resolved that day, the 1st of April. It was not. On April 1st I, I made another call to tech support, was told the service would be automatically unlocked on the 4th of April. No one could give me a direct answer as to why, it takes this long. If it can be automatically unlocked, why does it take me having to call several times, and get several different responses. The last time I called was April 2nd, 2026. I was told that it would take 30 days after payment for my phone to be unlocked. Why? The final payment has already been deducted from my account. If I had plains to return to Verizon as a customer, there is no chance of that every happening now. Never again be I be a customer of Verizon. I was told repeatedly, every time I called, that the problem would be fixed automatically, but the dates would always change. I call one tech and asked to speak with the supervisor and was asked," why? They want to reconnect my service while I wait for them to unlock my phone so I can activate with my new carrier which I'm paying for and have no phone service at this time. This reconnection will cost. I'm sure Verizon is not going to do it for free. My answer was, " NO" Just unlock my phone. What if an emergency arises, what am I to do. Is this how you treat senior citizen and an Army veteran? I have wasted, time, money, gas and emotions dealing with them, I would. I've called several times just this morning, to just got hung up on by the automated system.
The worst customer service.They lie to you and then they disconnect when they don’t know what to do
I used to be a loyal Verizon cistomer for over 20 years. However, the frustration I have experienced with previous account, going on for 1 1/2 years now where theybhave destroyed my credit, i will never again be a cusfomer of theirs. I was told repeatedly, every time I called, that the problem would be fixed and my account corrected. My account ended up going to collections and reported on my credit report. If I could give them negative numbers for all the time, money, and emotions i have wasted with dealing with them, I would.
The worst, the absolute worst. Phone ordered beginning of December, got lost and I followed the process but experienced nothing but fraudulent activity. From being lied to by chat, to being ignored by Holland at the executive office, to getting his supervisor, Justin who turned out to be as bad as Holland in replying to emails and returning phone calls. 14+ years of “loyalty” repaid by a $10/ month credit for their incompetence. Run away as fast as you can.
I have been waiting dor a phone for over 2 weeks for a warranty defect i finally get it and its messedbup as well and git nothing but the run around and was told it was sent ³ different time's and it was never sent then an executive gets ahold ofnme lies to me makes me pay 53 dollars for not showing upnto repair stor 62 miles away cuz i work and am a fulltime dad so i cant go spend a day getting my phone repaired when they can send me a replacement and fix it themself asked for supervisor numerous times while on phone and hold for over 20 hrs this company has trash customer service and im ready to leave em. Nothing but a head ache is all ive gotten outta these scumbags
