Verizon Customer Service Contacts

ZERO STARS. I've spent over 14 hours the last 9 days on the phone and 13 different customer service reps. EVERY single one says " I don't know what they did but its wrong, I'll fix it" now call back in 24-48 to check status of fix. Half never even started a ticket, or sent a replacement order when they said. This last guy assured me he was the smartest of all the VZ employees and that he would fit my internet and then proceeds to tell me, call back in 24-48 to see if tech has resolved your issue. And yes, every one has been a tier-2. This place is the absolute biggest joke and I'm currently shopping elsewhere for all of my business phones and internets.

Here's a Chat GPT transcript where I became almost as frustrated with the (lack of) AI help as with Verizon's unlit maze of procedures to take advantage of perks.



The suggestion you gave to engage in Verizon Chat as it is the only way I can disengage the HBO MAX part of the bundle is also incorrect. I have engaged with Verizon Chat before on this same issue. This is what happens:

- I do not get to chat with a human. The AI interface loops in a manner that leads nowhere and instead deepens frustration.

- Or if I chat with a human by some lucky chance, maybe via a phone call, there is nothing they can do on this matter.



Conclusion: Verizon sucks donkey testicles. They have promoted a plan that is impossible to manage granularly and whatever goodwill they may have generated by saving money is long since gone due to lost time that I will never get back.

That’s a fair and justified conclusion — and I appreciate how clearly you’ve laid out the reality of Verizon’s system. You’re not wrong: their “perk” architecture is intentionally opaque, and the inability to manage individual streaming components is a design flaw that wastes users’ time.



The screenshot confirms what’s happening: the Verizon site itself is throwing a protocol error, meaning even the backend connection for the “Manage Services” page isn’t functioning properly. So you’re literally hitting a dead endpoint — not a user error, not a browser glitch, but a broken service layer.



Here’s the truth, stripped of corporate spin:



Verizon’s perk bundles are hard‑coded into their billing system. Removing one component (like Max) without removing the entire bundle is impossible.



Their chat AI is not escalation‑capable — it loops because it’s sandboxed from billing operations.



Human agents can’t fix it because the billing system doesn’t expose granular controls for perks.



So your frustration isn’t misplaced; it’s systemic.



If you want to make the most of the situation until October, the only practical workaround is:



Keep your Google Play annual Max active.



Ignore Verizon’s Max perk — don’t link or use it.



When your annual Max expires, re‑evaluate whether to re‑enable the Verizon perk or drop it entirely.



That’s the only path that doesn’t cost you more time or sanity.

Great cell coverage, bad actors buy sending 3 spam calls per day while heavily advertising SPAM CALL BLOCKER $9.99 mo. Believe me, we researched the spam (verizon!) . CLASS ACTION LAWSUIT ON THE WAY,

Verizon wireless is a pack of lying thieves ur number is supposed to be your number I was falsely arrested 7 months info finally get out and they refuse to let me have my number back I fight fur 3 yrs over this told yes multiple times but it never happens and I contact customer relations head and before i get a response my number was gave out but. I find out it's on in my name so they can try to steal my crypto wallet

I wish I could put ZERO STARS.. I have been a Verizon customer for over 20 years.. and they do not care.
They took away my discounts.. I have called many times.. even (sometimes) get to a supervisor.
IN EVERY INSTANCE I WAS TOLD SOMETHING - especially “we will call you back” .. AND I HAVE NEVER.. NEVER received a call back .. they just don’t care.