Venmo

Venmo is a US-only mobile payment service owned by PayPal, Inc

Telephone

Customer service : (855) 812-4430

Mailing address

2211 North First Street
San Jose, CA 95131

Website

venmo.com

What you need to know about Venmo

Venmo generally responds to customer service in a satisfactory manner.

Venmo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Venmo with our insider guide or through our executive contacts.
Venmo's customer service policies are standard. Here are our frequently asked questions about Venmo.

How to resolve a problem with Venmo

Try self-service first

Use our proven resolution methods, or Venmo’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Venmo respond?

Phone support

Call (855) 812-4430. Customer service is available every day from 8 a.m. to 8 p.m. Central time.

Email support

No public customer service email — support is handled via in-app chat.

Live chat support

Live chat is available in the Venmo app via get help → chat with us, 8 a.m. to 10 p.m. Central time. A virtual assistant is available 24/7

Social media

Access Venmo's social media platform here.

Help center/FAQ

Access Venmo's here center here.

Verified contacts

Venmo customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

SVP / General Manager, Consumer Group (oversees Venmo)

Diego Scotti

diego@paypal.com

Primary

Diego Scotti

diego@paypal.com

Secondary

Chief Executive, PayPal

Enrique Lores

elores@paypal.com

Chief Executive

Enrique Lores

elores@paypal.com

Venmo self-service links

Venmo payments are processed instantly and generally cannot be cancelled once sent. However, if the recipient has not yet accepted the payment, you may be able to cancel it by going to your transaction history, selecting the pending payment, and tapping "take back." For further assistance, visit help.venmo.com

Venmo customer service policies

Venmo collects personal information including your name, contact details, financial information, and transaction history. This data is used to process payments, verify identity, prevent fraud, and for targeted advertising. Venmo shares user data with PayPal, third-party service providers, and in some cases, other users — since transactions and social activity are visible to others by default unless privacy settings are manually adjusted. Users can limit some data sharing through the app's privacy settings.

Venmo loyalty program

Venmo's loyalty/rewards program is called Venmo Stash — users earn up to 5% cash back on a bundle of brands when spending with the Venmo Debit Card or checking out via Venmo (requires $500+/month in direct deposits). Not a traditional points-based loyalty program.

Frequently asked questions about Venmo

Call (855) 812-4430.

No, Venmo has an online contact form.

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