Varo Customer Service Contacts

Varo is a U.S.-based financial technology company that offers mobile banking services through its partner bank, Varo Bank, N.A.

How to reach a person at Varo

Varo Responsiveness rating

rating
3/5

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What you need to know about Varo

Customer service experiences with Varo can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Varo customer service response times

Varo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support

Call: (877) 377-8276
Phone support is available daily from 7 a.m. to 8:30 p.m. Eastern time. Wait times can be lengthy, with some users reporting holds of 45 minutes to over an hour.
Email supportVaro does not offer support via email.
Online contact formFor non-urgent inquiries, you can submit a request through Varo’s support page
Live chat supportAccessible through the Varo app by navigating to My Varo > Help and support > Chat with us, live chat is available 24/7 for general inquiries.
Social media

Help center / FAQ
Varo maintains an active presence on social media platforms.

Help center / FAQ

How to resolve a problem with Varo

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Varo mailing address

222 Kearny Street
9th Floor
San Francisco, CA 94108

Varo loyalty program

Varo Bank offers a loyalty program called Cashback, which provides automatic cash rewards when you use your Varo debit card or Varo Believe credit card at participating merchants. You can earn up to 6% cashback at over 10,000 brands nationwide, with rewards deposited directly into your Varo Bank account once you’ve accumulated at least $5. There’s no need to activate offers or track points—cashback is applied automatically.

Varo social media channels

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Varo executive customer service contacts

Primary Contact
Yasaman Hadjibashi
Chief Banking Officer
222 Kearny Street
9th Floor
San Francisco, CA 94108
Yasaman.Hadjibashi@varomoney.com

LinkedIn

Secondary Contact
José “Pepe” Porrata
President and COO
222 Kearny Street
9th Floor
San Francisco, CA 94108
Jose.Porrata@varomoney.com

LinkedIn

Chief Executive
Gavin Michael
222 Kearny Street
9th Floor
San Francisco, CA 94108
Gavin.Michael@varomoney.com

LinkedIn

Varo customer service policies

What is Varo's privacy policy?

Varo Bank’s privacy policy outlines the collection, use, and sharing of personal information gathered through its websites, mobile applications, and branded social media pages. The bank collects data such as contact details, government-issued identifiers, and online activity information to provide services, enhance user experience, and for marketing purposes. Personal information may be shared with affiliates, service providers, and third parties as permitted by law. Users have certain privacy rights, including access to their data and the ability to manage their preferences. By using Varo’s online services, users agree to the terms of this policy.

What are Varo's terms and conditions?

Varo Bank’s terms and conditions, outlined in its general terms agreement, govern the use of its banking, lending, and financial services. By accessing or using Varo’s services, users agree to comply with these terms, which include provisions on account usage, electronic communications, and dispute resolution through binding arbitration. The agreement also specifies that Varo may modify the terms at any time, with continued use indicating acceptance of the updated terms. Additionally, specific products like the Varo Believe Card or Varo Advance have their own terms, which are incorporated by reference into the general agreement.

How can I get a quick cash advance?

You can get a quick cash advance from Varo by tapping the “advance” tile in the app.

How can I find an ATM.

To find a fee-free ATM near you, use Varo’s ATM Locator or tap Move Money > Find ATM in the Varo app.

Frequently asked questions about Varo

How can I contact Varo customer service?

Call Varo customer service at (877) 377-8276.

When can I call Varo customer service?

Varo customer service is available daily from 7 a.m. to 8:30 p.m. Eastern time.

Does Varo provide chat support?

Yes, chat support is accessible through the Varo app by navigating to My Varo > Help and support > Chat with us, live chat is available 24/7 for general inquiries.

How to get professional help with your Varo problem

If you need help with Varo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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