Vanilla Gift is a prepaid gift card service managed by InComm Payments, offering versatile and convenient gift cards for various purchases.
Vanilla Gift Responsiveness rating
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What you need to know about Vanilla Gift
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Vanilla Gift
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Vanilla Gift mailing address
250 Williams Street NW
Suite M-100
Atlanta, GA 30303
Vanilla Gift executive customer service contacts
Primary Contact
Colleen Ostrowski
Chief Operating Officer
250 Williams Street NW
Suite M-100
Atlanta, GA 30303
colleen.ostrowski@vanillagift.com
Secondary Contact
Jen Boutwell
Vice President, Marketing
250 Williams Street NW
Suite M-100
Atlanta, GA 30303
jen.boutwell@vanillagift.com
Chief Executive
Brooks Smith
250 Williams Street NW
Suite M-100
Atlanta, GA 30303
brooks.smith@vanillagift.com
What is the relationship between InComm Payments and Vanilla Gift?
How can I contact Vanilla Gift?
Call (844) 433-7898.
Does Vanilla Gift have a customer service email address?
No, Vanilla Gift does not explicitly provide a customer service email address on the website.
What is Vanilla Gift's mailing address?
P.O. Box 826, Fortson, GA 31808
What are Vanilla Gift's customer service hours?
Customer service is available 24/7 for assistance.
How do I check the balance on my Vanilla Gift card?
You can check your card balance online at the Vanilla Gift website or by calling the customer service number on the back of your card.
What should I do if my Vanilla Gift card is lost or stolen?
If your card is lost or stolen, contact customer service immediately at (844) 433-7898. You will need to provide the card number and other identifying information to report the loss and request a replacement.
Can I use my Vanilla Gift card for online purchases?
Yes, Vanilla Gift cards can be used for online purchases. Ensure that the card is registered with your name and address to match the billing information required by online merchants.
What if my Vanilla Gift card is declined?
If your card is declined, check the balance to ensure you have enough funds. Also, make sure the card is activated and registered with your billing information. If issues persist, contact customer service at (844) 433-7898 for assistance.
Are there any fees associated with Vanilla Gift cards?
There may be a purchase fee at the time of buying the card. After purchase, there are no additional fees for using the card, but inactivity fees may apply after 12 months of non-use. Check the terms and conditions for specific details.
How do I activate my Vanilla Gift card?
Most Vanilla Gift cards are activated at the time of purchase. If your card requires activation, follow the instructions provided with the card or visit the Vanilla Gift website to activate it.
Can I reload my Vanilla Gift card?
No, Vanilla Gift cards are not reloadable. Once the balance is used, the card cannot be recharged with additional funds.
What should I do if I encounter issues using my Vanilla Gift card?
If you encounter issues using your card, verify that the card has been activated, the balance is sufficient, and the billing information matches. If problems persist, contact customer service at (844) 433-7898 for assistance.
How to get professional help with your Vanilla Gift problem
If you need help with Vanilla Gift, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.