Vanguard is an investment management company known for offering low-cost mutual funds and exchange-traded funds (ETFs).
What you need to know about Vanguard
Company generally responds to customer service in a satisfactory manner.
- Vanguard’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Vanguard with our insider guide or through our executive contacts.
- Vanguard’s customer service policies are standard. Here are our frequently asked questions about Vanguard.
Vanguard customer service response times
Vanguard’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support (877) 662-7447 | Phone support is available Monday through Friday from 8 a.m. to 8 p.m. Eastern time. |
Email support advisor_services@vanguard.com | Responses usually take 1 to 3 business days, depending on inquiry complexity and current volume. |
Live chat support | Vanguard does not offer live chat support. |
Social media | Vanguard is not highly active in offering support via social media; responses may be delayed or redirected to official channels. |
Help center/FAQ | The FAQ is a self-service resource and answers to the most common questions. |
How to resolve a problem with Vanguard
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Vanguard mailing address
P.O. Box 1110
Valley Forge, PA 19482-1110
Vanguard executive customer service contacts
Primary Contact
Millie Camacho
Director Of Customer Sevice
P.O. Box 1110
Valley Forge, PA 19482-1110
Millie_Camacho@vanguard.com
Secondary Contact
Matthew Benchener
Managing Director
P.O. Box 1110
Valley Forge, PA 19482-1110
Matthew_Benchener@vanguard.com
Chief Executive
Salim Ramji
P.O. Box 1110
Valley Forge, PA 19482-1110
Salim_Ramji@vanguard.com
How can I contact Vanguard customer service?
Call Vanguard customer service at (877) 662-7447 or email advisor_services@vanguard.com.
Does Vanguard have an online contact form?
Yes, you can find Vanguard’s online contact form here.
When can I contact Vanguard customer service?
Vanguard customer service is available Monday through Friday from 8 a.m. to 8 p.m. Eastern time.
How to get professional help with your Vanguard problem
If you need help with Vanguard, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.