Vanguard

Vanguard is an investment management company known for offering low-cost mutual funds and exchange-traded funds (ETFs).

Telephone

Main : (877) 662-7447

advisor_services@vanguard.com

Mailing address

P.O. Box 1110
Valley Forge, PA 19482-1110

Website

vanguard.com

What you need to know about Vanguard

Company generally responds to customer service in a satisfactory manner.

Vanguard’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Vanguard with our insider guide or through our executive contacts.
Vanguard's customer service policies are standard. Here are our frequently asked questions about Vanguard.

How to resolve a problem with Vanguard

Try self-service first

Use our proven resolution methods, or Vanguard’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Vanguard respond?

Phone support

Phone support is available Monday through Friday from 8 a.m. to 8 p.m. Eastern time.

Email supportadvisor_services@vanguard.com

Responses usually take 1 to 3 business days, depending on inquiry complexity and current volume.

Live chat support

Vanguard does not offer live chat support.

Social media

Vanguard is not highly active in offering support via social media; responses may be delayed or redirected to official channels.

Help center/FAQ

The FAQ is a self-service resource and answers to the most common questions.

Verified contacts

Vanguard customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Millie Camacho

Director Of Customer Sevice

Millie.Camacho@vanguard.com

Secondary

Matthew Benchener

Managing Director

Matthew.Benchener@vanguard.com

Chief Executive

Salim Ramji

Chief Executive

Salim.Ramji@vanguard.com

Vanguard self-service links

Information for Vanguard retirement plan participants is available at pelander.vanguard.com/public-route, including account access, resources, and plan details.

Vanguard customer service policies

Vanguard's privacy policy states that personal and financial information—such as Social Security number, transaction history, account balances, assets, income, and device or usage data—is collected when an account is opened, services are used, or the website is visited. This information is used to manage accounts, process transactions, meet legal obligations, and offer relevant products and services. Information may be shared with affiliates and service providers for business purposes and legal compliance but is not sold to non-affiliated third parties. Data is protected using industry-standard security measures, and users have certain rights to limit data sharing and opt out of marketing where allowed by law.

Vanguard loyalty program

Vanguard does not have a loyalty program.

Frequently asked questions about Vanguard

Call Vanguard customer service at (877) 662-7447 or email advisor_services@vanguard.com.

Yes, you can find Vanguard's online contact form here.

Vanguard customer service is available Monday through Friday from 8 a.m. to 8 p.m. Eastern time.

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