Vanguard Customer Service Contacts

Vanguard is an investment management company known for offering low-cost mutual funds and exchange-traded funds (ETFs).

How to reach a person at Vanguard

Vanguard Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Vanguard

What you need to know about Vanguard

Company generally responds to customer service in a satisfactory manner.

Vanguard customer service response times

Vanguard’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support
(877) 662-7447
Phone support is available Monday through Friday from 8 a.m. to 8 p.m. Eastern time.
Email support
advisor_services@vanguard.com
Responses usually take 1 to 3 business days, depending on inquiry complexity and current volume.
Live chat supportVanguard does not offer live chat support.
Social mediaVanguard is not highly active in offering support via social media; responses may be delayed or redirected to official channels.
Help center/FAQThe FAQ is a self-service resource and answers to the most common questions.

How to resolve a problem with Vanguard

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Vanguard mailing address

P.O. Box 1110
Valley Forge, PA 19482-1110

Vanguard loyalty program

Vanguard does not have a loyalty program.

Vanguard social media channels

X


Vanguard executive customer service contacts

Primary Contact
Millie Camacho
Director Of Customer Sevice
P.O. Box 1110
Valley Forge, PA 19482-1110
Millie_Camacho@vanguard.com

LinkedIn

Secondary Contact
Matthew Benchener
Managing Director
P.O. Box 1110
Valley Forge, PA 19482-1110
Matthew_Benchener@vanguard.com

LinkedIn

Chief Executive
Salim Ramji
P.O. Box 1110
Valley Forge, PA 19482-1110
Salim_Ramji@vanguard.com

LinkedIn

Vanguard customer service policies

What is Vanguard's privacy policy?

Vanguard’s privacy policy states that personal and financial information—such as Social Security number, transaction history, account balances, assets, income, and device or usage data—is collected when an account is opened, services are used, or the website is visited. This information is used to manage accounts, process transactions, meet legal obligations, and offer relevant products and services. Information may be shared with affiliates and service providers for business purposes and legal compliance but is not sold to non-affiliated third parties. Data is protected using industry-standard security measures, and users have certain rights to limit data sharing and opt out of marketing where allowed by law.

What are Vanguard's terms and conditions?

Vanguard’s terms and conditions grant users a limited, revocable, nonexclusive, nontransferable license to access the site for personal, non‑commercial use, while content (including third‑party data) remains protected by copyright and may not be reproduced without permission. Users must comply with applicable laws, and U.S.-only services aren’t solicited internationally. The site and its content are provided “as is” without warranties—no guarantee of accuracy, security, or availability—and Vanguard disclaims liability for any damages. Vanguard also reserves the right to modify terms, suspend access, or terminate use at any time. These terms are governed by Pennsylvania law (for U.S. users), with legal disputes to be filed in designated courts, and any invalid provisions are severable from the remainder

Where can I find more information about Vanguard's retirement plan participants?

Information for Vanguard retirement plan participants is available at pelander.vanguard.com/public-route, including account access, resources, and plan details.

Where can I find a list of all Vanguard's international sites?

Vanguard provides a list of supported countries for its international sites via its global country selector—global.vanguard.com/portal/site/home—which includes over 200+ nations and territories such as Canada, U.K., Australia, South Africa, Switzerland, India, and more.

Frequently asked questions about Vanguard

How can I contact Vanguard customer service?

Call Vanguard customer service at (877) 662-7447 or email advisor_services@vanguard.com.

Does Vanguard have an online contact form?

Yes, you can find Vanguard’s online contact form here.

When can I contact Vanguard customer service?

Vanguard customer service is available Monday through Friday from 8 a.m. to 8 p.m. Eastern time.

How to get professional help with your Vanguard problem

If you need help with Vanguard, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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