Valley Bank is a regional bank headquartered in New Jersey.
Valley Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Valley
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Valley
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Valley mailing address
1455 Valley Road
Wayne, NJ 07470
Valley executive customer service contacts
Primary Contact
Christina Allen
Vice President
1455 Valley Road
Wayne, NJ 07470
christina.allen@valley.com
Secondary Contact
Fred Cuesta
Service Excellence Manager
1455 Valley Road
Wayne, NJ 07470
Fred.cuesta@valley.com
Chief Executive
Ira Robbins
1455 Valley Road
Wayne, NJ 07470
Ira.Robbins@valley.com
Does Valley customer service have an online contact form?
Yes, you can find the online contact form here.
How can I contact Valley customer service?
Call (800) 522-4100.
What are Valley Bank's customer service hours?
Monday to Friday 6 a.m. to 11 p.m., Saturday and Sunday 8 a.m. to 8 p.m. (all times Eastern).
How do I reset my online banking password?
To reset your password, click “Forgot Password?” on the login page or contact customer service at (800) 522-4100 for assistance.
What should I do if I notice fraudulent activity on my account?
Call (800) 522-4100.
How to get professional help with your Valley problem
If you need help with Valley, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help
