Vacations To Go

Vacations To Go is an online travel agency based in Houston.

Telephone
Main : (713) 974-2121
Customer service : (800) 338-4962
Email
Mailing address
5851 San Felipe Street, Suite 500
Houston, TX 77057-8006
Website
vacationstogo.com

What you need to know about Vacations To Go

The company responds to most customer complaints in a satisfactory manner.

  • Vacations To Go customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
  • You can resolve a problem with Vacations To Go with our insider guide or through its executive contacts.
  • Vacations To Go customer service policies are standard. Here are our frequently asked questions about Vacations To Go.

How to resolve a problem with Vacations To Go

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Vacations To Go customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kari Bean
Vice President Customer Care
Secondary
Elizabeth Jones
Vice President, Operations
Chief Executive
Emerson Hankamer
Chief Executive Officer

Frequently asked questions about Vacations To Go

Call (800) 338-4962 or email contacttvtg@VacationsToGo.com.
Monday to Thursday 9 a.m. to 10 p.m.; Friday 9 a.m. to 7:30 p.m.; Saturday 9 a.m. to 5:30 p.m; Sunday 10 a.m. to 6 p.m. (all times Central).
Contact customer service: Email: contacttvtg@VacationsToGo.com. Phone: Call (800) 680-2858 during working hours: Monday to Thursday 9 a.m. to 10 p.m.; Friday: 9 a.m. to 7:30 p.m.; Saturday: 9 a.m. to 5:30 p.m.; Sunday: 10 a.m. to 6 p.m. (all times Central) Provide details: Clearly explain the reason for your refund request, including relevant booking information. Be patient: Allow some time for the team to process your request and respond. They will guide you through the refund process.
Vacations To Go does not provide an online customer service chat.
  • My Account: If you have set up an account, you can manage your relationship through the My Account page. If you’re already a member, enter your email address in the “Already a member” box.
  • Contact Customer Service: If you need further assistance or have specific requests related to your booking, I recommend contacting their customer service team. You can contact them via email at contacttvtg@VacationsToGo.com or by phone at (800) 680-2858.
If you’re an international customer, you can reach Vacations To Go customer service.
1.     Email: You can email your complaint to them at contacttvtg@VacationsToGo.com. 2.     Phone: Call the customer service hotline at (800) 680-2858. 3.     Postal Mail: If you prefer written communication, you can send a letter to their address: Vacations To Go 5851 San Felipe Street, Suite 500 Houston, TX 77057 United States

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