U.S. Bank

U.S. Bank is a large U.S.-based bank that offers standard financial services like checking accounts, loans, and credit cards.

Telephone
Customer service : (800) 872-2657
Mailing address
800 Nicollet Mall
Minneapolis, MN 55402
Website
usbank.com

What you need to know about U.S. Bank

U.S. Bank generally responds to customer service in a satisfactory manner.

How to resolve a problem with U.S. Bank

Try self-service first

Use our proven resolution methods, or U.S. Bank’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does U.S. Bank respond?

Phone support
Typically available immediately to a few minutes, though wait times can be longer during peak periods.

Customer service is available 24/7.
Email support
U.S. Bank does not have email support.
Live chat support
U.S. Bank does not have live chat support.
Social media
U.S. Bank is available on social media platforms such as Facebook and X. Response time can range from a few hours to a full business day, depending on platform and staffing.
Help center/FAQ
U.S. Bank's FAQ is available 24/7 for self-service, with no wait time but limited to general information and common issues.
Verified contacts

U.S. Bank customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Arijit Roy
Senior Executive Vice President and Head of Consumer and Business Banking Products
Secondary
Souheil Badran
Senior EVP and Chief Operations Officer
Chief Executive
Greg Cunningham
Senior EVP and Chief Community Impact and Inclusion Officer
Chief Executive
Gunjan Kedia
Chief Executive

U.S. Bank customer service policies

U.S. Bank collects personal information provided when opening accounts or contacting customer support, as well as data from third parties and online activity such as cookies and tracking technologies. This information is used to operate, improve, and customize services, prevent fraud, meet legal obligations, and communicate with customers. U.S. Bank may share information with affiliated companies for operational and cross-service purposes, with options to exclude certain credit-related details under the Fair Credit Reporting Act. Information may also be disclosed to third parties when required by law, for regulatory compliance, or to service accounts. Personal information is not sold for independent marketing outside controlled affiliations. Certain types of sharing can be limited through designated opt-out channels.

Frequently asked questions about U.S. Bank

Call U.S. Bank customer service at (800) 872-2657. 
U.S. Bank is a publicly traded company. Its parent company is U.S. Bancorp, and it is shareholder-owned.
File a complaint with U.S. Bank by calling customer service at (800) 872-2657. Alternatively, you can visit a branch, use its online banking secure messaging system, or send a letter to its headquarters.

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