USbank Customer Service Contacts

USbank (formally known as U.S Bank) was formed in 1863 when First National Bank of Cincinnati opened for business. It is the is the fifth-largest bank in U.S with 73,000 employees and $462 billion in assets as of December 31, 2017.

How to reach a person at USbank

Customer Service:  (800) 872-2657

Toll Free: (800) 872-2657

International: (503) 401-9991

USbank Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about USbank

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with USbank

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

USbank ‘s mailing address

800 Nicollet Mall
Minneapolis, MN 55402

USbank’s social media channels


USbank’s executive customer service contacts

Primary Contact
Teri Charest
Vice President, Corporate Communications
800 Nicollet Mall
Minneapolis, MN 55402
[email protected]

Secondary Contact
Mike Shepard
Senior Vice President – Consumer u0026 Business Lending Products
800 Nicollet Mall
Minneapolis, MN 55402
[email protected]

Timothy A. Welsh
Vice Chairman, Consumer Banking Sales and Support
800 Nicollet Mall
Minneapolis, MN 55402
[email protected]

Chief Executive
Andrew Cecere
President and Chief Executive Officer
800 Nicollet Mall
Minneapolis, MN 55402
[email protected]

How to get professional help with your USbank problem

If you need help with USbank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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