U.S. Bank is a large U.S.-based bank that offers standard financial services like checking accounts, loans, and credit cards.
U.S. Bank Responsiveness rating
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What you need to know about U.S. Bank
U.S. Bank generally responds to customer service in a satisfactory manner.
- U.S. Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with U.S. Bank with our insider guide or through our executive contacts.
- U.S. Bank’s customer service policies are standard. Here are our frequently asked questions about U.S. Bank.
How to resolve a problem with U.S. Bank
U.S. Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 872-2657 | Typically available immediately to a few minutes, though wait times can be longer during peak periods. Customer service is available 24/7. |
| Email support | U.S. Bank does not have email support. |
| Live chat support | U.S. Bank does not have live chat support. |
| Social media | U.S. Bank is available on social media platforms such as Facebook and X. Response time can range from a few hours to a full business day, depending on platform and staffing. |
| Help center/FAQ | U.S. Bank’s FAQ is available 24/7 for self-service, with no wait time but limited to general information and common issues. |
How to resolve a problem with U.S. Bank
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.U.S. Bank mailing address
800 Nicollet Mall
Minneapolis, MN 55402
U.S. Bank executive customer service contacts
Primary Contact
Arijit Roy
Senior Executive Vice President and Head of Consumer and Business Banking Products
800 Nicollet Mall
Minneapolis, MN 55402
arijit.roy@usbank.com
Secondary Contact
Souheil Badran
Senior Executive Vice President and Chief Operating Officer
800 Nicollet Mall
Minneapolis, MN 55402
souheil.badran@usbank.com
Chief Executive
Gunjan Kedia
800 Nicollet Mall
Minneapolis, MN 55402
gunjan.kedia@usbank.com
U.S. Bank customer service policies
What is U.S. Bank's privacy policy?
U.S. Bank collects personal information provided when opening accounts or contacting customer support, as well as data from third parties and online activity such as cookies and tracking technologies. This information is used to operate, improve, and customize services, prevent fraud, meet legal obligations, and communicate with customers. U.S. Bank may share information with affiliated companies for operational and cross-service purposes, with options to exclude certain credit-related details under the Fair Credit Reporting Act. Information may also be disclosed to third parties when required by law, for regulatory compliance, or to service accounts. Personal information is not sold for independent marketing outside controlled affiliations. Certain types of sharing can be limited through designated opt-out channels.
U.S. Bank self-service links
How can I find a U.S. Bank branch near me?
Find a U.S. Bank branch by using the online branch locator tool at usbank.com/locations/search/. Enter your city, state, or ZIP code to see nearby branches and it’s hours.
How do I activate my U.S. Bank card?
To activate your U.S. Bank card, visit the activation page on the website at usbank.com/customer-service/personal-banking/credit-cards.html#KB0069538 and follow the instructions provided. You can activate your card online or by calling the number on the sticker attached to the card.
How do I update my contact information?
To update contact information with U.S. Bank, log in to online banking or the mobile app, go to Profile & Settings, and edit your phone number, email, or address; more details at usbank.com/customer-service/personal-banking/mobile-and-online-banking.html#KB0069687.
How do I talk to a U.S. Bank customer service?
Call U.S. Bank customer service at (800) 872-2657.
Who owns U.S. Bank?
U.S. Bank is a publicly traded company. Its parent company is U.S. Bancorp, and it is shareholder-owned.
How do I complain to U.S. Bank?
File a complaint with U.S. Bank by calling customer service at (800) 872-2657. Alternatively, you can visit a branch, use its online banking secure messaging system, or send a letter to its headquarters.
How to get professional help with your U.S. Bank problem
If you need help with U.S. Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of U.S. Bank?
Submit your review | |
US Bank is horrible!!!! They have had my brothers money from the sale of his house for over a year in a checking account that they have frozen and will not unfreeze it for him. They are constantly excuses why they will not unfreeze it! Do not put your money in any of their banks!!!!!! I don't know what we can do to make them give him his money they are making money but he is not!! This is wrong!!!! I would not give them any stars for a rating I would take away stars if I could
