USA Today is a daily American newspaper that covers national and international news, sports, entertainment, and business.
USA TODAY Responsiveness rating
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What you need to know about USA TODAY
Customer service experiences with USA TODAY can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- USA TODAY’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with USA TODAY with our insider guide or through our executive contacts.
- USA TODAY’s customer service policies are standard. Here are our frequently asked questions about USA TODAY.
USA TODAY customer service response times
USA TODAY’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available Monday to Friday, 8 a.m. to 7 p.m. Eastern time The average hold time is up to 3 minutes, with the longest wait times typically on Mondays. |
| Email support | No email support is available. |
| Online contact form | Accessible through the “contact us” page on the website. Response times may vary, and it’s advisable to use the in-app support features for assistance. |
| Live chat support | No live chat support is available. |
| Social media | USA TODAY maintains profiles on platforms like Facebook and X. Response times can vary, and it’s advisable to use these channels for general inquiries rather than urgent matters. |
How to resolve a problem with USA TODAY
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
USA TODAY mailing address
7950 Jones Branch Drive
Suite 100
McLean, VA 22102
USA TODAY executive customer service contacts
Primary Contact
Victoria Spigai
Office Manager
7950 Jones Branch Drive
Suite 100
McLean, VA 22102
vspigai@usatoday.com
Secondary Contact
Karey Van Hall
Deputy Editor in Chief
7950 Jones Branch Drive
Suite 100
McLean, VA 22102
kvanhall@usatoday.com
Editor in Chief
Caren Bohan
7950 Jones Branch Drive
Suite 100
McLean, VA 22102
cbohan@usatoday.com
Who owns USA TODAY?
USA TODAY is owned by Gannett Company, a media holding company that publishes newspapers and operates digital platforms.
How can I contact USA TODAY?
Call (800) 872-0001.
Does USA TODAY have an online contact form?
Yes, you can find the online contact form here.
How to get professional help with your USA TODAY problem
If you need help with USA TODAY, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
