URBN

URBN designs, markets and sells clothing, accessories, home goods and lifestyle products. URBN is the parent company of Urban Outfitters, Anthropologie and Free People.

Telephone
Main : (215) 454-5500
Mailing address
5000 South Broad Street
Philadelphia, PA 19112-1495
Website
urbn.com

What you need to know about URBN

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with URBN

Try self-service first

Use our proven resolution methods, or URBN’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does URBN respond?

Phone support
URBN’s customer service phone response times vary by location and depend on call volume.
Email support
URBN, the corporate parent, does not provide a general customer service email on its website. Customers seeking support are directed to the individual brands—Urban Outfitters, Anthropologie and Free People—each of which offers contact through online forms.
Live chat
URBN’s corporate website does not offer a live chat feature. However, its individual brands—Urban Outfitters, Anthropologie and Free People—provide live chat support on the websites of each brand during business hours.
Social media
URBN itself is not directly active on social media. Its online presence is primarily through its individual brands, such as Urban Outfitters, Anthropologie, and Free People, each of which maintains accounts on platforms such as Instagram, Facebook, X and TikTok.
Help center/FAQ
URBN does not maintain a separate FAQ or help center on its corporate website. Customer support and answers to common questions are provided through its individual brands—Urban Outfitters, Anthropologie and Free People.
Verified contacts

URBN customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Tracey Strober
Senior Global Director of Retail Solutions and Customer Experience
Secondary
Frank Conforti
Co-President and Chief Operating Officer
Chief Executive
Richard Hayne
Chief Executive Officer

URBN customer service policies

URBN’s privacy policy describes how the company collects, uses, and protects personal information. It explains how data are used for processing orders, managing accounts, and marketing purposes.

URBN loyalty program

URBN does not operate a corporate-level loyalty program. Instead, each of its individual brands offers a rewards program:

Urban Outfitters – UO Rewards

Anthropologie – AnthroPerks

Free People – FP Me

Frequently asked questions about URBN

URBN is the parent company of Urban Outfitters, Anthropologie, and Free People.
URBN does not offer corporate-level customer service. Support is handled through its brands—Urban Outfitters, Anthropologie and Free People—via help centers, live chat, and brand-specific phone numbers. The number (215) 454‑5500 listed on the website is URBN’s corporate headquarters line and is not for customer service.
URBN operates stores through its individual brands, not as a standalone corporate retailer.

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