URBN designs, markets and sells clothing, accessories, home goods and lifestyle products. URBN is the parent company of Urban Outfitters, Anthropologie and Free People.
URBN Responsiveness rating
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What you need to know about URBN
The company responds to most customer complaints in a satisfactory manner.
- URBN’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with URBN with our insider guide or through its executive contacts.
- URBN’s customer service policies are standard. Here are our frequently asked questions about URBN.
URBN customer service response times
URBN’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (215) 454-5500 | URBN’s customer service phone response times vary by location and depend on call volume. |
| Email support | URBN, the corporate parent, does not provide a general customer service email on its website. Customers seeking support are directed to the individual brands—Urban Outfitters, Anthropologie and Free People—each of which offers contact through online forms. |
| Live chat | URBN’s corporate website does not offer a live chat feature. However, its individual brands—Urban Outfitters, Anthropologie and Free People—provide live chat support on the websites of each brand during business hours. |
| Social media | URBN itself is not directly active on social media. Its online presence is primarily through its individual brands, such as Urban Outfitters, Anthropologie, and Free People, each of which maintains accounts on platforms such as Instagram, Facebook, X and TikTok. |
| Help center/FAQ | URBN does not maintain a separate FAQ or help center on its corporate website. Customer support and answers to common questions are provided through its individual brands—Urban Outfitters, Anthropologie and Free People. |
How to resolve a problem with URBN
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.URBN mailing address
5000 South Broad Street
Philadelphia, PA 19112-1495
URBN loyalty program
URBN does not operate a corporate-level loyalty program. Instead, each of its individual brands offers a rewards program:
Urban Outfitters – UO Rewards
Anthropologie – AnthroPerks
Free People – FP Me
URBN social media channels
URBN executive customer service contacts
Primary Contact
Tracey Strober
Senior Global Director of Retail Solutions and Customer Experience
5000 South Broad Street
Philadelphia, PA 19112-1495
tstrober@urbn.com
Secondary Contact
Frank Conforti
Co-President and Chief Operating Officer
5000 South Broad Street
Philadelphia, PA 19112-1495
fconforti@urbn.com
Chief Executive
Richard Hayne
5000 South Broad Street
Philadelphia, PA 19112-1495
rhayne@urbn.com
URBN customer service policies
What is URBN's privacy policy?
URBN’s privacy policy describes how the company collects, uses, and protects personal information. It explains how data are used for processing orders, managing accounts, and marketing purposes.
What are URBN's terms of use?
URBN’s terms of use outline the conditions for using the company’s services, including account creation and closure, management of personal information and compliance with website rules.
URBN self-service links
Where can I find more information about URBN’s different brands?
Visit the website and select “Brands” to find details about Urban Outfitters, Anthropologie, Free People, and other ventures.
What is URBN’s Inclusion and Belonging project about?
Visit the website and select “Inclusion and Belonging” to learn about the project, which highlights URBN’s efforts to build a diverse workforce, promote equity, and create an inclusive culture across all brands.
What is Nuuly, and how can I find information about it on the website?
Visit the website, select “Brands,” and then choose “Nuuly,” a service provided by URBN that offers clothing rentals through Nuuly Rent and a buy-and-sell marketplace for secondhand clothing through Nuuly Thrift.
What is the relationship between URBN and Urban Outfitters, Anthropologie and Free People?
URBN is the parent company of Urban Outfitters, Anthropologie, and Free People.
How can I contact URBN customer service?
URBN does not offer corporate-level customer service. Support is handled through its brands—Urban Outfitters, Anthropologie and Free People—via help centers, live chat, and brand-specific phone numbers. The number (215) 454‑5500 listed on the website is URBN’s corporate headquarters line and is not for customer service.
Does URBN operate its own stores?
URBN operates stores through its individual brands, not as a standalone corporate retailer.
How to get professional help with your URBN problem
If you need help with URBN, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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