UPMC Health Plan is a Pennsylvania-based health insurance provider affiliated with the University of Pittsburgh Medical Center, offering coverage for individuals, employers, and government programs.
UPMC Health Plan Responsiveness rating
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What you need to know about UPMC Health Plan
Customer service experiences with UPMC Health Plan can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- UPMC Health Plan’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with UPMC Health Plan with our insider guide or through our executive contacts.
- UPMC Health Plan’s customer service policies are standard. Here are our frequently asked questions about UPMC Health Plan.
UPMC Health Plan customer service response times
UPMC Health Plan’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available Monday through Friday from 7 a.m. to 7 p.m., and Saturday from 8 a.m. to 3 p.m. (all times Eastern). Immediate assistance is provided during these hours. Call (844) 220-4785. |
| Email support | Specific email support details are not provided; members are encouraged to use secure messaging for inquiries. |
| Secure messaging support | Members can send messages 24/7 via the mobile app or MyHealth OnLine. Responses are provided within 24 business hours. |
| Live chat support | Accessible through MyHealth OnLine and the UPMC Health Plan mobile app during the same hours as phone support. Responses are typically immediate during operating hours. |
| Social media | Response times on social media platforms like Facebook or Twitter are not specified. For prompt assistance, it’s recommended to use phone or live chat support. |
How to resolve a problem with UPMC Health Plan
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
UPMC Health Plan mailing address
U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219
UPMC Health Plan loyalty program
UPMC Health Plan offers a rewards program called Take a Healthy Step for certain members. It provides incentives for completing health-related activities, such as wellness exams and preventive screenings. The specific rewards and eligibility depend on the member’s plan type.
UPMC Health Plan social media channels
UPMC Health Plan executive customer service contacts
Primary Contact
Shawn Coughanour
Customer Success and Operations Manager
U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219
coughanours@upmc.edu
Secondary Contact
Nickalas Watsula
Chief Operating Officer
U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219
watsulan@upmc.edu
Chief Executive
Mary Beth Jenkins
U.S. Steel Tower
600 Grant Street
Pittsburgh, PA 15219
jenkinsm@upmc.edu
How can I contact UPMC Health Plan customer service?
Call UPMC Health Plan customer service at (844) 220-4785.
When can I contact UPMC Health Plan customer service?
Call UPMC Health Plan customer service Monday through Friday from 7 a.m. to 7 p.m., and Saturday from 8 a.m. to 3 p.m. (all times Eastern).
Where can I find a provider?
You can find the UPMC Health Plan providers here.
How to get professional help with your UPMC Health Plan problem
If you need help with UPMC Health Plan, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.