Universal Studios Orlando Customer Service Contacts

The Universal Orlando Resort, commonly known as Universal Orlando, is a theme park resort in Orlando, Florida. It is wholly owned by NBCUniversal and its affiliates. Universal Orlando is the second-largest resort in Greater Orlando after Walt Disney World.

How to reach a person at Universal Studios Orlando

Customer Service: 407-224-4233

Universal Studios Orlando Responsiveness rating


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General Information
Main Number: 407-363-8000
Guest Services
Main Number: 407-224-4233
Need Help Buying Tickets?
Call 407-224-7840
Vacation Packages
Main Number: 877-801-9720
Deaf or Hard of Hearing TDD: 800-447-0672

On-site Hotel Reservations
Main Number: 888-273-1311
Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395

Merchandise Questions?
Call 1-888-762-0820

Lost and Found
Call 407-224-4233 , choose option 2

What you need to know about Universal Studios Orlando

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Universal Studios Orlando

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Universal Studios Orlando mailing address

Universal Studios Orlando
1000 Universal Studios Plaza
Orlando, Florida 32819

Universal Studios Orlando social media channels


Send your tweets to @UniversalORL using #AskUniversal

Do not include any personal info

Customer service through Twitter is available 9AM to 6PM EST (Monday through Friday)

Universal Studios Orlando executive customer service contacts

Primary Contact
Alice Norsworthy
EVP, Marketing
1000 Universal Studios Plaza
Orlando, Florida 32819
[email protected]
(407) 363-8220

Secondary Contact
Ric Florell
GM u0026 SVP Resort Revenue Operations
1000 Universal Studios Plaza
Orlando, Florida 32819
[email protected]
(407) 224-4833

Chief Executive
Tom Williams
Chairman u0026 CEO
1000 Universal Studios Plaza
Orlando, Florida 32819
[email protected]

How to get professional help with your Universal Studios Orlando problem

If you need help with Universal Studios Orlando, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help