Universal Studios Orlando Customer Service Contacts

make a correction

The Universal Orlando Resort, commonly known as Universal Orlando, is a theme park resort in Orlando, Florida. It is wholly owned by NBCUniversal and its affiliates. Universal Orlando is the second-largest resort in Greater Orlando after Walt Disney World.

Responsiveness rating


What you need to know about Universal Studios Orlando

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Universal Studios Orlando

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


1000 Universal Studios Plaza
Orlando, Florida 32819

Phone Contacts

Main: 407-363-8000
Customer Service: 407-224-4233

General Information
Main Number: 407-363-8000
Guest Services
Main Number: 407-224-4233
Need Help Buying Tickets?
Call 407-224-7840
Vacation Packages
Main Number: 877-801-9720
Deaf or Hard of Hearing TDD: 800-447-0672

On-site Hotel Reservations
Main Number: 888-273-1311
Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395

Merchandise Questions?
Call 1-888-762-0820

Lost and Found
Call 407-224-4233, choose option 2

Social Media Contacts


Send your tweets to @UniversalORL using #AskUniversal

Do not include any personal info

Customer service through Twitter is available 9AM to 6PM EST (Monday through Friday)

Executive Contacts

Primary Contact
Alice Norsworthy
EVP, Marketing
1000 Universal Studios Plaza
Orlando, Florida 32819
(407) 363-8220
[email protected]

Secondary Contact
Ric Florell
GM & SVP Resort Revenue Operations
1000 Universal Studios Plaza
Orlando, Florida 32819
(407) 224-4833
[email protected]

Chief Executive
Tom Williams
Chairman & CEO
1000 Universal Studios Plaza
Orlando, Florida 32819
[email protected]