Universal Studios Orlando

The Universal Orlando Resort, commonly known as Universal Orlando, is a theme park resort in Orlando, Florida. It is wholly owned by NBCUniversal and its affiliates. Universal Orlando is the second-largest resort in Greater Orlando after Walt Disney World.

Universal Orlando consists of two theme parks (Universal Studios Florida and Islands of Adventure), a night-time entertainment complex (Universal CityWalk Orlando), and five Loews Hotels (Loews Portofino Bay Hotel, Hard Rock Hotel, Loews Royal Pacific Resort, Cabana Bay Beach Resort and Loews Sapphire Falls Resort).

1000 Universal Studios Plaza
Orlando, Florida 32819

Phone Contacts

Main: 407-363-8000
Customer Service: 407-224-4233

General Information
Main Number: 407-363-8000

Guest Services
Main Number: 407-224-4233

Need Help Buying Tickets?
Call 407-224-7840

Vacation Packages
Main Number: 877-801-9720
Deaf or Hard of Hearing TDD: 800-447-0672

On-site Hotel Reservations
Main Number: 888-273-1311
Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395

Merchandise Questions?
Call 1-888-762-0820

Lost and Found
Call 407-224-4233, choose option 2

Social Media Contacts


Send your tweets to @UniversalORL using #AskUniversal

Do not include any personal info

Customer service through Twitter is available 9AM to 6PM EST (Monday through Friday)

Executive Contacts

Primary Contact
Alice Norsworthy
EVP, Marketing
1000 Universal Studios Plaza
Orlando, Florida 32819
(407) 363-8220
[email protected]

Secondary Contact
Ric Florell
GM & SVP Resort Revenue Operations
1000 Universal Studios Plaza
Orlando, Florida 32819
(407) 224-4833
[email protected]

Chief Executive
Tom Williams
Chairman & CEO
1000 Universal Studios Plaza
Orlando, Florida 32819
[email protected]

Last updated: January 29, 2020.

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