Universal Studios Orlando

The Universal Orlando Resort, commonly known as Universal Orlando, is a theme park resort in Orlando, Florida. It is wholly owned by NBCUniversal and its affiliates. Universal Orlando is the second-largest resort in Greater Orlando after Walt Disney World.

Telephone
Main :  (407) 363-8000
Customer Service : (407) 224-4233
Mailing address
Universal Studios Orlando, 1000 Universal Studios Plaza
Orlando, FL 32819
Website
universalorlando.com/web/en/us

What you need to know about Universal Studios Orlando

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Universal Studios Orlando

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Universal Studios Orlando customer service executives

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Primary
Alice Norsworthy
EVP, Marketing
(407) 363-8220
Secondary
Ric Florell
GM u0026 SVP Resort Revenue Operations
(407) 224-4833
Chief Executive
Mark Woodbury
(407) 363-8000

Frequently asked questions about Universal Studios Orlando

General Information: (407) 363-8000 Guest Services: (407) 224-4233 Help Buying Tickets: (407) 224-7840 Vacation Packages: (877) 801-9720 Deaf or Hard of Hearing TDD: (800) 447-0672 On-site Hotel Reservations: (888) 273-1311 Meeting Attendees/Individual Call-in for Group Blocks: (866) 360-7395 Merchandise Questions: (888) 762-0820 Lost and Found: (407) 224-4233 , option 2
Yes, Universal Orlando offers flexible payment plans for vacation packages, allowing you to make payments over time leading up to your visit.
Universal Orlando is owned by NBCUniversal, a division of Comcast Corporation.
Yes, Universal Orlando accepts cash at various locations within the park, though credit and debit cards are widely accepted and often preferred.
While it is not strictly necessary to book in advance to visit Universal Orlando, it is highly recommended to purchase tickets ahead of time, especially during peak seasons, to ensure availability and potentially save money.
To speak to a representative at Universal Studios Orlando, call customer service at (407) 363-8000, use the online chat feature on the website, or visit the guest services locations within the parks.
The CEO of Universal Parks and Resorts is Mark Woodbury.
No, Universal Orlando is not owned by Disney. It is owned by NBCUniversal, a division of Comcast Corporation.
Yes, Universal Orlando tickets can expire. The expiration date depends on the type of ticket purchased. Specific expiration details are usually provided at the time of purchase or can be found on the official website or through customer service.

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