Universal Studios Hollywood Customer Service Contacts

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Universal Studios Hollywood is a film studio and theme park in the Universal City community of the city of Los Angeles, California. It is one of the oldest and most famous Hollywood film studios still in use. Its official marketing headline is “The Entertainment Capital of LA”. It was initially created to offer tours of the real Universal Studios sets and is the first of many full-fledged Universal Studios Theme Parks located across the world.

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What you need to know about Universal Studios Hollywood

Universal Studios Hollywood has a long record of customer service complaints going back more than a decade.

How to resolve a problem with Universal Studios Hollywood

Like most communication service providers, Universal Studios Hollywood normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.


100 Universal City Plaza
Universal City, California 91608

Phone Contacts

Main: (818) 777-1000
Customer Service: 1-800-UNIVERSAL (864-8377)

Email Contacts

[email protected]

If you purchased your tickets the Universal website, please contact [email protected]

For VIP Experience tickets or questions, please contact [email protected]

If you purchased your tickets through one of Universal’s partner-affiliate websites (I.e. colleges), please contact [email protected]

Social Media Contacts


Executive Contacts

Primary Contact
Xiomara Wiley
Executive Vice President, Marketing and Sales
100 Universal City Plaza
Universal City, California 91608
[email protected]

Secondary Contact
David Miller
Vice President, Brand Marketing
100 Universal City Plaza
Universal City, California 91608
[email protected]

Chief Executive
Larry Kurzweil
President and Chief Operating Officer
100 Universal City Plaza
Universal City, California 91608
[email protected]