Universal Studios Hollywood Customer Service Contacts

Universal Studios Hollywood is a film studio and theme park in the Universal City community of the city of Los Angeles, California.

How to reach a person at Universal Studios Hollywood

Customer Service: 1-800-UNIVERSAL (864-8377)

Universal Studios Hollywood Responsiveness rating


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If you purchased your tickets the Universal website, please contact [email protected]
For VIP Experience tickets or questions, please contact [email protected]
If you purchased your tickets through one of Universal’s partner-affiliate websites (I.e. colleges), please contact [email protected]

What you need to know about Universal Studios Hollywood

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Universal Studios Hollywood

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Universal Studios Hollywood mailing address

Universal Studios Hollywood
100 Universal City Plaza
Universal City, California 91608

Universal Studios Hollywood social media channels


Universal Studios Hollywood executive customer service contacts

Primary Contact
Xiomara Wiley
Executive Vice President, Marketing and Sales
100 Universal City Plaza
Universal City, California 91608
[email protected]

Secondary Contact
David Miller
Vice President, Brand Marketing
100 Universal City Plaza
Universal City, California 91608
[email protected]

Chief Executive
Larry Kurzweil
President and Chief Operating Officer
100 Universal City Plaza
Universal City, California 91608
[email protected]

How to get professional help with your Universal Studios Hollywood problem

If you need help with Universal Studios Hollywood, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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