Universal Studios Hollywood

Universal Studios Hollywood is a film studio and theme park in the Universal City community of the city of Los Angeles, California.

Telephone
Main : (818) 777-1000
Customer Service : 1-800-UNIVERSAL (864-8377)
Email
Mailing address
Universal Studios Hollywood, 100 Universal City Plaza
Universal City, California 91608
Website
cardone.com

What you need to know about Universal Studios Hollywood

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Universal Studios Hollywood

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Universal Studios Hollywood customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Dwight Caines
President, Domestic Marketing
Secondary
Scott Strobl
Executive Vice President and General Manager
Chief Executive
Mark Woodbury

Frequently asked questions about Universal Studios Hollywood

Universal Studios Hollywood does not accept unsolicited ideas or suggestions for movies, TV shows, theme park attractions, or other creative projects.
Yes, Universal Studios Hollywood tickets can sell out, especially during peak seasons, holidays, and special events. It is advisable to purchase tickets in advance.
While Universal Studios Hollywood does not typically require reservations for general admission, it is recommended to check the website for any updates or changes, especially during special events or peak times.
You cannot enter Universal Studios Hollywood theme park for free. However, you can walk around Universal CityWalk, the entertainment and shopping area outside the park, without an admission ticket.
Yes, Universal Studios Hollywood has an official mobile app available for download on both iOS and Android devices. The app provides park maps, wait times, showtimes, and other useful information.
Universal Studios Hollywood has around 10 major rides and attractions, including themed experiences and shows.
Yes, you can bring a backpack to Universal Studios Hollywood. However, all bags are subject to security inspection at the entrance.
Yes, Universal Studios Hollywood accepts cash at various locations within the park, though credit and debit cards are widely accepted and often preferred.
Yes, it is possible to experience Universal Studios Hollywood in one day, especially if you plan your visit in advance, arrive early, and make use of express passes or strategic planning for ride times and show schedules.
Yes, access to The Wizarding World of Harry Potter is included with your admission ticket to Universal Studios Hollywood.

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