Universal Studios Hollywood is a film studio and theme park in the Universal City community of the city of Los Angeles, California.
If you purchased your tickets the Universal website, please contact OnlineStoreHelp@nbcuni.com
For VIP Experience tickets or questions, please contact VIPTour@nbcuni.com
If you purchased your tickets through one of Universal’s partner-affiliate websites (I.e. colleges), please contact B2BGuestRelations.Relations@nbcuni.com
What you need to know about Universal Studios Hollywood
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Universal Studios Hollywood
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Universal Studios Hollywood mailing address
Universal Studios Hollywood
100 Universal City Plaza
Universal City, California 91608
https://www.universalstudioshollywood.com/web/en/us/
Universal Studios Hollywood social media channels
Universal Studios Hollywood executive customer service contacts
Primary Contact
Dwight Caines
President, Domestic Marketing
100 Universal City Plaza
Universal City, CA 91608
dwight.caines@universalpictures.com
Secondary Contact
Scott Strobl
Executive Vice President and General Manager
100 Universal City Plaza
Universal City, CA 91608
scott.strobl@nbcuni.com
Chief Executive
Mark Woodbury
100 Universal City Plaza
Universal City, CA 91608
mark.woodbury@nbcuni.com
Can you submit ideas to Universal Studios Hollywood?
Universal Studios Hollywood does not accept unsolicited ideas or suggestions for movies, TV shows, theme park attractions, or other creative projects.
Do Universal Studios Hollywood tickets sell out?
Yes, Universal Studios Hollywood tickets can sell out, especially during peak seasons, holidays, and special events. It is advisable to purchase tickets in advance.
Does Universal Studios Hollywood have a reservation system?
While Universal Studios Hollywood does not typically require reservations for general admission, it is recommended to check the website for any updates or changes, especially during special events or peak times.
Can you walk around Universal Studios Hollywood for free?
You cannot enter Universal Studios Hollywood theme park for free. However, you can walk around Universal CityWalk, the entertainment and shopping area outside the park, without an admission ticket.
Does Universal Studios Hollywood have an app?
Yes, Universal Studios Hollywood has an official mobile app available for download on both iOS and Android devices. The app provides park maps, wait times, showtimes, and other useful information.
How many rides are in Universal Studios Hollywood?
Universal Studios Hollywood has around 10 major rides and attractions, including themed experiences and shows.
Can I bring a backpack to Universal Studios Hollywood?
Yes, you can bring a backpack to Universal Studios Hollywood. However, all bags are subject to security inspection at the entrance.
Does Universal Studios Hollywood take cash?
Yes, Universal Studios Hollywood accepts cash at various locations within the park, though credit and debit cards are widely accepted and often preferred.
Can you do Universal Studios Hollywood in one day?
Yes, it is possible to experience Universal Studios Hollywood in one day, especially if you plan your visit in advance, arrive early, and make use of express passes or strategic planning for ride times and show schedules.
Is Harry Potter World included in a Universal Studios Hollywood ticket?
Yes, access to The Wizarding World of Harry Potter is included with your admission ticket to Universal Studios Hollywood.
How to get professional help with your Universal Studios Hollywood problem
If you need help with Universal Studios Hollywood, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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