Universal Studios Hollywood is a film studio and theme park in the Universal City community of the city of Los Angeles, California.
Responsiveness rating
What you need to know about Universal Studios Hollywood
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Universal Studios Hollywood
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
100 Universal City Plaza
Universal City, California 91608
https://www.universalstudioshollywood.com/web/en/us/
Phone Contacts
Main: (818) 777-1000
Customer Service: 1-800-UNIVERSAL (864-8377)
Email Contacts
If you purchased your tickets the Universal website, please contact [email protected]
For VIP Experience tickets or questions, please contact [email protected]
If you purchased your tickets through one of Universal’s partner-affiliate websites (I.e. colleges), please contact [email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Xiomara Wiley
Executive Vice President, Marketing and Sales
100 Universal City Plaza
Universal City, California 91608
[email protected]
Secondary Contact
David Miller
Vice President, Brand Marketing
100 Universal City Plaza
Universal City, California 91608
[email protected]
Chief Executive
Larry Kurzweil
President and Chief Operating Officer
100 Universal City Plaza
Universal City, California 91608
[email protected]
This contact was published on June 25, 2016 and updated on August 10, 2023.