Unitil
Unitil provides electricity and natural gas distribution services to customers in parts of New England.
What you need to know about Unitil
The company responds to most customer complaints in a satisfactory manner.
- Unitil’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Unitil with our insider guide or through our executive contacts.
- Unitil's customer service policies are standard. Here are our frequently asked questions about Unitil.
How to resolve a problem with Unitil
Try self-service first
Use our proven resolution methods, or Unitil’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Unitil respond?
Unitil customer service executives
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Unitil self-service links
Unitil customer service policies
Unitil loyalty program
Unitil offers programs that reward customers for energy conservation during peak demand periods. For example, the ConnectedSolutions program provides incentives for participating in energy-saving events.
Frequently asked questions about Unitil
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