Unitil Customer Service Contact Support Via Phone Email Exec Contacts

Unitil provides electricity and natural gas distribution services to customers in parts of New England.

How to reach a person at Unitil

Main: (888) 301-7700

unitil.com

Unitil Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Unitil

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Unitil

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Unitil mailing address

P.O. Box 981077
Boston, MA 02298-1010

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Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Unitil.

Unitil executive customer service contacts

Primary Contact
Katherine Bourque
SVP, Chief Customer Officer
P.O. Box 981077
Boston, MA 02298-1010
bourquek@unitil.com

Secondary Contact
Robert Hevert
President and Chief Administrative Officer
P.O. Box 981077
Boston, MA 02298-1010
hevertr@unitil.com

Chief Executive
Thomas Meissner
Vice President, Customer Service
P.O. Box 981077
Boston, MA 02298-1010
meissner@unitil.com

Frequently asked questions about Unitil

Does Unitil have a live chat option?

Yes, you can find Unitil’s live chat option at the bottom right of the website.

How can I contact Unitil customer service?

Call (888) 301-7700.

What is Unitil's headquarters' address?

6 Liberty Lane West
Hampton, NH 03842-1720

How to get professional help with your Unitil problem

If you need help with Unitil, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.