Unitil provides electricity and natural gas distribution services to customers in parts of New England.
Unitil Responsiveness rating
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What you need to know about Unitil
The company responds to most customer complaints in a satisfactory manner.
- Unitil’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Unitil with our insider guide or through our executive contacts.
- Unitil’s customer service policies are standard. Here are our frequently asked questions about Unitil.
Unitil customer service response times
Unitil’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available Monday to Friday 7 a.m. to 7 p.m. Eastern time. Call (888) 301-7700. |
| Email support | No email support is available. |
| Online contact form | Accessible through the contact us page, this form allows users to submit inquiries directly. Response times may vary; it’s advisable to allow 24-48 hours for a reply. |
| Live chat support | No live chat support is available. |
| Social media | Unitil maintains profiles on various social media platforms, but response times and the effectiveness of support through these channels can vary. |
How to resolve a problem with Unitil
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Unitil mailing address
P.O. Box 981077
Boston, MA 02298-1010
Unitil loyalty program
Unitil offers programs that reward customers for energy conservation during peak demand periods. For example, the ConnectedSolutions program provides incentives for participating in energy-saving events.
Unitil social media channels
Unitil executive customer service contacts
Primary Contact
Katherine Bourque
SVP, Chief Customer Officer
P.O. Box 981077
Boston, MA 02298-1010
bourquek@unitil.com
Secondary Contact
Robert Hevert
President and Chief Administrative Officer
P.O. Box 981077
Boston, MA 02298-1010
hevertr@unitil.com
Chief Executive
Thomas Meissner
Vice President, Customer Service
P.O. Box 981077
Boston, MA 02298-1010
meissner@unitil.com
Unitil customer service policies
What is Unitil's terms of use?
Unitil’s terms of use govern the use of its websites, including Unitil.com and MyUnitil, outlining user responsibilities, intellectual property rights, and disclaimers of liability. By accessing these sites, users agree to comply with these terms, which may be updated periodically.
What is Unitil's privacy policy?
Unitil’s privacy policy explains how personal information is collected, used, and protected when accessing its websites and services. Users consent to these practices by using the sites, which may be updated periodically.
Unitil self-service links
How to find information about tree pruning.
Visit the provided link to Unitil’s website. It offers details on the company’s tree pruning practices, safety measures, and how the company maintains trees near power lines to ensure safety and reliability of service. You can also learn how Unitil handles tree-related service issues and how customers can request tree pruning assistance.
How to find information about gas safety.
To find information about gas safety, visit the provided link to Unitil’s website. It covers important safety tips for customers, including how to detect gas leaks, what to do in case of a suspected leak, and general guidelines for using gas appliances safely. The page also provides emergency contact details and other resources for ensuring gas safety.
Does Unitil have a live chat option?
Yes, you can find Unitil’s live chat option at the bottom right of the website.
How can I contact Unitil customer service?
Call (888) 301-7700.
What is Unitil's headquarters' address?
6 Liberty Lane West
Hampton, NH 03842-1720
How to get professional help with your Unitil problem
If you need help with Unitil, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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