UnitedMasters

UnitedMasters is a digital music distribution platform that allows artists to distribute their music to streaming services while retaining full ownership of their rights.

support@unitedmasters.com

Mailing address

10 Jay St.
Brooklyn, NY 11201

Website

unitedmasters.com

What you need to know about UnitedMasters

UnitedMasters responds to most customer complaints in a satisfactory manner.

UnitedMasters' customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with UnitedMasters with our insider guide or through our executive contacts.
UnitedMasters's customer service policies are standard. Here are our frequently asked questions about UnitedMasters.

How to resolve a problem with UnitedMasters

Try self-service first

Use our proven resolution methods, or UnitedMasters’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does UnitedMasters respond?

Phone support

UnitedMasters does not offer phone support.

Email support

Responses usually take 1 to 3 business days, depending on the complexity of the inquiry.

Email customer service at support@unitedmasters.com.

Online contact form

Responses via the online contact form are similar to email, expect a response within 1 to 3 business days.

Live chat support

Available during business hours, with response times often within a few minutes.

Note: UnitedMasters does not list its operational hours on its website.

Social media

Response times via social media can vary, but typically responses may take a few hours to 1 to 2 days.

Verified contacts

UnitedMasters customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Jessica King

VP, Enterprise Client Services

jessica.king@unitedmasters.com

Secondary

David Melhado

VP, Music and Marketing

david.melhado@unitedmasters.com

Chief Executive

Steve Stoute

Chief Executive

steve.stoute@unitedmasters.com

UnitedMasters self-service links

You can find detailed information about UnitedMasters' pricing options on the pricing page. This includes details on different membership plans such as DEBUT, DEBUT+, and SELECT, with associated features and costs for each.

UnitedMasters customer service policies

UnitedMasters' privacy policy describes how personal information is collected, used, and shared. The company gathers data directly from users, automatically through cookies, and from third parties. This data is used for service improvement, customer support, and marketing.

UnitedMasters loyalty program

UnitedMasters does not have a loyalty program.

Frequently asked questions about UnitedMasters

Email UnitedMasters customer service at support@unitedmasters.com.

Log into your account and visit the dashboard where you can check the status of your songs on streaming platforms like Spotify, Apple Music, and YouTube.

If you need assistance with music distribution, such as uploading your tracks or managing your releases, contact UnitedMasters customer support at support@unitedmasters.com.

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