UnitedMasters is a digital music distribution platform that allows artists to distribute their music to streaming services while retaining full ownership of their rights.
UnitedMasters Responsiveness rating
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What you need to know about UnitedMasters
UnitedMasters responds to most customer complaints in a satisfactory manner.
- UnitedMasters’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with UnitedMasters with our insider guide or through our executive contacts.
- UnitedMasters’s customer service policies are standard. Here are our frequently asked questions about UnitedMasters.
UnitedMasters customer service response times
UnitedMasters’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | UnitedMasters does not offer phone support. |
| Email support | Responses usually take 1 to 3 business days, depending on the complexity of the inquiry. Email customer service at support@unitedmasters.com. |
| Online contact form | Responses via the online contact form are similar to email, expect a response within 1 to 3 business days. |
| Live chat support | Available during business hours, with response times often within a few minutes. Note: UnitedMasters does not list its operational hours on its website. |
| Social media | Response times via social media can vary, but typically responses may take a few hours to 1 to 2 days. |
How to resolve a problem with UnitedMasters
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.UnitedMasters mailing address
10 Jay St.
Brooklyn, NY 11201
UnitedMasters loyalty program
UnitedMasters does not have a loyalty program.
UnitedMasters social media channels
UnitedMasters executive customer service contacts
Primary Contact
Jessica King
VP, Enterprise Client Services
10 Jay St.
Brooklyn, NY 11201
jessica.king@unitedmasters.com
Secondary Contact
David Melhado
VP, Music and Marketing
10 Jay St.
Brooklyn, NY 11201
david.melhado@unitedmasters.com
Chief Executive
Steve Stoute
10 Jay St.
Brooklyn, NY 11201
steve.stoute@unitedmasters.com
UnitedMasters customer service policies
What is UnitedMasters privacy policy?
UnitedMasters’ privacy policy describes how personal information is collected, used, and shared. The company gathers data directly from users, automatically through cookies, and from third parties. This data is used for service improvement, customer support, and marketing.
What are UnitedMasters' terms of service?
UnitedMasters’ terms of service outline the legal agreement between users and the company, covering account creation, intellectual property, user content, and payments. It also details the rights and responsibilities of users, including mandatory arbitration and limitations on liability. Users are required to comply with these terms when accessing or using the services, and the terms may change over time.
UnitedMasters self-service links
Where can I find information about pricing?
You can find detailed information about UnitedMasters’ pricing options on the pricing page. This includes details on different membership plans such as DEBUT, DEBUT+, and SELECT, with associated features and costs for each.
Where can I get more information about UnitedMasters' distribution plans?
Visit the artists page. It provides details on various distribution options, including the benefits and features available for each membership level.
How can I contact UnitedMasters customer service?
Email UnitedMasters customer service at support@unitedmasters.com.
How do I track my UnitedMasters music distribution?
Log into your account and visit the dashboard where you can check the status of your songs on streaming platforms like Spotify, Apple Music, and YouTube.
How can I get help with UnitedMasters music distribution?
If you need assistance with music distribution, such as uploading your tracks or managing your releases, contact UnitedMasters customer support at support@unitedmasters.com.
How to get professional help with your UnitedMasters problem
If you need help with UnitedMasters, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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