Under Canvas offers camping experiences in various outdoor locations across the U.S.
Under Canvas Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Under Canvas
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Under Canvas
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Under Canvas mailing address
1678 West Redstone Center Drive
Suite 210
Park City, Utah 84098
Under Canvas executive customer service contacts
Primary Contact
Stacy Bokor
Customer Experience Agent
1678 West Redstone Center Drive
Suite 210
Park City, Utah 84098
stacy.bokor@undercanvas.com
Secondary Contact
Sean Rush
COO
1678 West Redstone Center Drive
Suite 210
Park City, Utah 84098
sean.rush@undercanvas.com
Chief Executive
Matthew Gaghen
1678 West Redstone Center Drive
Suite 210
Park City, Utah 84098
matthew.gaghen@undercanvas.com
Does Under Canvas have an online contact form?
Yes, you can find the online contact form here.
How can I contact Under Canvas customer service?
Call (888) 496-1148 or email info@undercanvas.com.
What is the check-in and check-out time at Under Canvas locations?
Check-in is typically from 3 p.m., and check-out is by 11 a.m.. Times may vary by location, so it’s best to check your reservation details.
Can I cancel or modify my reservation with Under Canvas?
Yes, reservations can be modified or canceled, but policies and fees vary based on the booking type and timing. Check your reservation confirmation or contact customer service at (888) 496-1148 or email info@undercanvas.com for details.
Are pets allowed at Under Canvas?
Pets are generally not allowed at Under Canvas locations. Service animals may be accommodated, but it’s best to confirm with customer service in advance. Call (888) 496-1148 or email info@undercanvas.com.
How to get professional help with your Under Canvas problem
If you need help with Under Canvas, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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