Ulta Beauty

Ulta Beauty is a retailer that offers a range of cosmetic, skin care, fragrance and hair care products.

Telephone
Customer service : (866) 983-8582
Customer service : (309) 650-8582
Mailing address
1000 Remington Blvd., Suite 120
Bolingbrook, IL 60440
Website
ulta.com

What you need to know about Ulta Beauty

The company responds to most customer complaints in a satisfactory manner..

How to resolve a problem with Ulta Beauty

Try self-service first

Use our proven resolution methods, or Ulta Beauty’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Ulta Beauty respond?

Phone support
Representatives are available 7 days a week from 7 a.m. to 11 p.m. Central time.
 
Call customer service at (866) 983-8582.
Email support
Ulta Beauty does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries and also provides a text option.

Text customer service at (309) 650-8582.
Live chat
Live chat is available 7 days a week from 7 a.m. to 11 p.m. Central time.
Social media
Ulta Beauty is active on social media platforms such as Instagram, Facebook, X, TikTok, YouTube, and Pinterest.

Here’s how to reach Ulta Beauty via social media.
Help center/FAQ
Ulta Beauty’s help center/FAQ provides quick answers to common questions regarding orders, shipping, returns, rewards and account management.
Verified contacts

Ulta Beauty customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Brandy Schmidt
Director of Field Service Operations
Secondary
Matthew Robertson
Director of Operations
Chief Executive
Kecia Steelman
Chief Executive

Ulta Beauty customer service policies

Ulta Beauty’s privacy policy describes how the organization collects, uses, and protects personal information.  It outlines how data are used for processing orders and for marketing purposes.

Ulta Beauty loyalty program

Ulta Beauty has a loyalty program called Ulta Beauty Rewards, where members earn points on purchases that can be redeemed for discounts on future orders.

Frequently asked questions about Ulta Beauty

Call (866) 983-8582.
Yes, Ulta Beauty has an online chat service.
Yes, Ulta accepts returns of new or gently used products within 30 days of purchase, with receipt or proof of purchase.

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