Ulta Beauty is a retailer that offers a range of cosmetic, skin care, fragrance and hair care products.
Ulta Beauty Responsiveness rating
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What you need to know about Ulta Beauty
The company responds to most customer complaints in a satisfactory manner..
- Ulta Beauty’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Ulta Beauty with our insider guide or through its executive contacts.
- Ulta Beauty’s customer service policies are standard. Here are our frequently asked questions about Ulta Beauty.
Ulta Beauty customer service response times
Ulta Beauty’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available 7 days a week from 7 a.m. to 11 p.m. Central time. Call customer service at (866) 983-8582. |
| Email support | Ulta Beauty does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries and also provides a text option. Text customer service at (309) 650-8582. |
| Live chat | Live chat is available 7 days a week from 7 a.m. to 11 p.m. Central time. |
| Social media | Ulta Beauty is active on social media platforms such as Instagram, Facebook, X, TikTok, YouTube, and Pinterest. Here’s how to reach Ulta Beauty via social media. |
| Help center/FAQ | Ulta Beauty’s help center/FAQ provides quick answers to common questions regarding orders, shipping, returns, rewards and account management. |
How to resolve a problem with Ulta Beauty
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ulta Beauty mailing address
1000 Remington Blvd.
Suite 120
Bolingbrook, IL 60440
Ulta Beauty executive customer service contacts
Primary Contact
Brandy Schmidt
Director of Field Service Operations
1000 Remington Blvd.
Suite 120
Bolingbrook, IL 60440
bschmidt@ulta.com
Secondary Contact
Matthew Robertson
Director of Operations
1000 Remington Blvd.
Suite 120
Bolingbrook, IL 60440
mrobertson@ulta.com
Chief Executive
Kecia Steelman
1000 Remington Blvd.
Suite 120
Bolingbrook, IL 60440
ksteelman@ulta.com
How can I contact Ulta Beauty customer service?
Call (866) 983-8582.
Does Ulta Beauty have an online chat service?
Yes, Ulta Beauty has an online chat service.
Can I return products to Ulta Beauty?
Yes, Ulta accepts returns of new or gently used products within 30 days of purchase, with receipt or proof of purchase.
How to get professional help with your Ulta Beauty problem
If you need help with Ulta Beauty, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.