U.S. Mobile is a wireless carrier offering customizable prepaid plans for talk, text, and data on major networks in the U.S.
U.S. Mobile Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about U.S. Mobile
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with U.S. Mobile
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.U.S. Mobile mailing address
11 E 44th St
Floor 2
New York, NY 10017
U.S. Mobile executive customer service contacts
Primary Contact
Michael Melmed
COO
11 E 44th St
Floor 2
New York, NY 10017
michael.melmed@usmobile.com
Secondary Contact
Aaren Golden
People Operations Manager
11 E 44th St
Floor 2
New York, NY 10017
aaren.golden@usmobile.com
Chief Executive
Ahmed Khattak
11 E 44th St
Floor 2
New York, NY 10017
ahmed.khattak@usmobile.com
How can I contact U.S. Mobile customer service?
Call (878) 205-0088 or email help@usmobile.com.
How do I activate my U.S. Mobile SIM card?
Activation is done through the U.S. Mobile website or app by entering the SIM card number and following the instructions.
Can I bring my own device to U.S. Mobile?
Yes, U.S. Mobile supports most unlocked GSM and CDMA devices; you can check compatibility on its website.
What is the cancellation policy for U.S. Mobile?
U.S. Mobile offers no contracts, so you can cancel at any time without penalty.
How to get professional help with your U.S. Mobile problem
If you need help with U.S. Mobile, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
