TuneCore Customer Service Contacts

TuneCore is a digital music distribution service that helps independent artists and labels distribute their music to online stores and streaming platforms worldwide.

How to reach a person at TuneCore

TuneCore Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about TuneCore

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TuneCore

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

TuneCore physical address

63 Pearl Street
Brooklyn, NY 11201

TuneCore social media channels

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TuneCore executive customer service contacts

Primary Contact
Dipanjan Kolay
Vice President, Product
63 Pearl Street
Brooklyn, NY 11201
dipanjan.kolay@tunecore.com

Secondary Contact
Erica Clayton
Vice President, Artist Support and Operations
63 Pearl Street
Brooklyn, NY 11201
erica.clayton@tunecore.com

LinkedIn

Chief Executive
Andreea Gleeson
63 Pearl Street
Brooklyn, NY 11201
andreea.gleeson@tunecore.com

LinkedIn

Frequently asked questions about TuneCore

Does TuneCore have a live chat option?

Yes, you can find the live chat service here.

How can I contact TuneCore customer service?

How do I sign up for TuneCore?

To sign up for TuneCore, visit the website, create an account, and follow the steps to upload your music and choose distribution options.

How do I get paid from TuneCore for my music?

TuneCore pays artists royalties directly to their TuneCore account, which can then be withdrawn via PayPal or direct deposit.

Can I cancel my TuneCore distribution service?

Yes, you can cancel your TuneCore distribution service at any time. Contact customer service or manage your distribution settings in your TuneCore account. Call (646) 651-1060 or email support@tunecore.com.

How long does it take for my music to be distributed to stores after uploading to TuneCore?

Distribution times vary, but it typically takes a few days to a few weeks for your music to appear on digital stores and streaming platforms.

Does TuneCore offer promotion or marketing services for my music?

TuneCore offers optional promotional services such as playlist pitching and social media promotion to help artists reach more listeners.

How can I update my artist profile or metadata on TuneCore?

You can update your artist profile and metadata by logging into your TuneCore account and editing your release details or contacting customer service for assistance. Call (646) 651-1060 or email support@tunecore.com.

Is TuneCore suitable for independent artists and labels?

Yes, TuneCore is designed for independent artists and labels looking to distribute their music globally without the need for a traditional record label.

How to get professional help with your TuneCore problem

If you need help with TuneCore, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help