Truist

Truist Financial Corporation is a U.S. bank holding company headquartered in Charlotte, North Carolina. The Truist brand was formed following the merger of BB&T and SunTrust Banks: the merger was announced on February 7, 2019, received regulatory approval on November 19, 2019, and closed on December 6, 2019 (with completion announced on December 9, 2019). The combined company was renamed Truist Financial Corporation in December 2019. Truist offers retail and commercial banking, mortgages, credit cards, consumer and business lending, and wealth management. In 2023 and 2024, it sold its insurance brokerage subsidiary, Truist Insurance Holdings, in a two-step transaction: in April 2023 it sold a 20% stake to Stone Point Capital, and in May 2024 it sold its remaining ~80% to an investor group led by Stone Point Capital and Clayton, Dubilier & Rice. The business now operates as TIH Insurance Holdings, LLC, as a separate company.

Telephone
Customer service : (844) 487-8478
Mailing address
214 N Tryon St
Charlotte, NC 28202
Website
truist.com

What you need to know about Truist

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Truist

Try self-service first

Use our proven resolution methods, or Truist’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Truist respond?

Phone supportMain: International:
Representatives are available Monday through Friday from 8 a.m. to 8 p.m., Saturday from 8 a.m. to 5 p.m., and Sunday 24-hour automated assistance only (all times Eastern).
Email support
Truist does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Truist offers a live chat / virtual assistant service on its website and in online banking.
Social media
Truist is active on social media platforms such as Facebook, X, Instagram, LinkedIn, and YouTube.
Help center/FAQ
Truist's help center/FAQ provides quick answers to common questions regarding accounts, online and mobile banking, payments, cards, loans, security, and other banking services.
Verified contacts

Truist customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Dontá L. Wilson
Chief Retail and Small Business Banking Officer
Secondary
Mike Maguire
Chief Consumer Finance and Payments Officer
Chief Executive
William H. Rogers, Jr.
Chief Executive Officer
Chief Executive
William H. Rogers Jr.
Chairman and Chief Executive Officer

Truist customer service policies

Truist’s privacy policy explains how the bank collects, uses, and shares personal and financial information when you use its products and services.

Truist loyalty program

Truist offers Truist One Banking, a tiered checking account structure with relationship-based benefits, and Truist Enjoy Rewards, a credit card rewards program that provides loyalty cash bonuses based on eligible account activity and redemption options.

Frequently asked questions about Truist

Call (844) 487-8478, or use the contact form at truist.com/contact-us.
Online and mobile banking (888) 228-6654 Credit and debit cards (844) 487-8478 Loans (844) 487-8478 Mortgages with SunTrust (800) 634-7928 Mortgages with BB&T (800) 295-5744 Speak with a mortgage professional (855) 445-0999 Manage existing mortgage (855) 257-4040 Premier care center (wealth management) (877) 892-9761 Truist Trade (brokerage) (800) 694-4284
Monday to Friday, 8 a.m. to 8 p.m.; Saturday 8 a.m. to 5 p.m. (all times Eastern).
Use the "Branch and ATM Locator" feature on the Truist website or mobile app. Simply enter your ZIP code or city and state to find the closest locations.
Call Truist immediately at (844) 487-8478. You can also report it through the Truist mobile app or online banking by selecting the appropriate options for lost or stolen cards.
Call Truist customer service at (844) 487-8478, or log into your online banking account and follow the prompts for transaction disputes. Detailed instructions and forms are also available on the Truist website.
Go to the Truist online banking login page and select "forgot password?" Follow the prompts to verify your identity and create a new password. You can also reset your password through the Truist mobile app.
Truist online and mobile banking offer a range of services, including account balance checks, transaction history, funds transfers, bill payments, mobile check deposits, and account alerts. The mobile app also supports secure messaging with customer service.
To set up direct deposit, provide your employer or the issuing agency with your Truist account number and routing number, which can be found on your checks or within your online banking account. You may also need to fill out a direct deposit form provided by your employer or the agency.

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