TruGreen is a national lawn care company owned by Clayton, Dubilier and Rice, a private equity investment firm.
TruGreen Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about TruGreen
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with TruGreen
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TruGreen mailing address
1790 Kirby Parkway
Forum II Suite
Suite 300
Memphis, TN 38138
TruGreen executive customer service contacts
Primary Contact
Ashley Banks
Care Communications Manager
1790 Kirby Parkway
Forum II Suite
Suite 300
Memphis, TN 38138
ashleybanks@trugreenmail.com
Secondary Contact
Janet Laird
Senior Director-Customer Service
1790 Kirby Parkway
Forum II Suite
Suite 300
Memphis, TN 38138
JanetLaird@trugreenmail.com
Parker Chad
Vice President of Sales and Service
1790 Kirby Parkway
Forum II Suite
Suite 300
Memphis, TN 38138
ParkerChad@trugreenmail.com
Chief Executive
John Cowles
1790 Kirby Parkway
Forum II Suite
Suite 300
Memphis, TN 38138
johncowles@trugreenmail.com
What is the email address for the customer service escalations department?
How can I contact TruGreen customer services?
Call TruGreen’s main line at (844) 367-6982. You can also email customercare@trugreenmail.com.
How can I get a refund from TruGreen?
To get a refund call TruGreen’s main line at (844) 367-6982. You can also email customercare@trugreenmail.com.
How to get professional help with your TruGreen problem
If you need help with TruGreen, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.