TruConnect Customer Service Contacts

TruConnect is a telecommunications company that offers Lifeline service and prepaid wireless plans to eligible consumers.

How to reach a person at TruConnect

TruConnect Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about TruConnect

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TruConnect

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

TruConnect mailing address

1661 Hanover Rd
Suite 106
City of Industry, CA 91748

TruConnect social media channels

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TruConnect executive customer service contacts

Primary Contact
Andrew Magaña
Chief Operations Officer
1661 Hanover Rd
Suite 106
City of Industry, CA 91748
andrew.magana@truconnect.com

LinkedIn

Secondary Contact
Matthew Johnson
Co-Chief Executive Officer
1661 Hanover Rd
Suite 106
City of Industry, CA 91748
matthew.johnson@truconnect.com

LinkedIn

Chief Executive
Nathan Johnson
1661 Hanover Rd
Suite 106
City of Industry, CA 91748
nathan.johnson@truconnect.com

LinkedIn

Frequently asked questions about TruConnect

Does TruConnect have an online contact form?

Yes, you can find the online contact form here.

What are TruConnect's customer service hours?

Monday to Friday, 8 a.m. to 8 p.m., Saturday 8 a.m. to 5 p.m. (all times Pacific).

What services does TruConnect provide?

TruConnect offers Lifeline service, which provides discounted phone service for eligible low-income consumers. They also provide prepaid wireless plans and devices.

How do I qualify for TruConnect Lifeline service?

To qualify for Lifeline service, you must meet certain income or government assistance program requirements. Specific eligibility criteria can vary by state.

What should I do if I have a problem with my TruConnect phone or service?

If you have issues with your TruConnect phone or service, you can contact customer service at (800) 430-0443 for troubleshooting assistance. They can help with problems like activation issues, billing questions, or technical support.

Can I manage my TruConnect account online?

Yes, TruConnect offers online account management through its website. You can check your account balance, add funds, change plans, and more.

Does TruConnect offer international calling or roaming?

TruConnect’s services primarily focus on domestic usage within the United States. They may offer limited international calling options or roaming services depending on the plan.

What should I do if I lose my TruConnect phone or it gets stolen?

Contact TruConnect customer service at (800) 430-0443 to report the loss or theft of your phone. They can assist with suspending service, transferring your number to a new device, or issuing a replacement SIM card if needed.

How to get professional help with your TruConnect problem

If you need help with TruConnect, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help