TruConnect

TruConnect is a telecommunications company that offers Lifeline service and prepaid wireless plans to eligible consumers.

Telephone
Main : (800) 430-0443
Mailing address
1661 Hanover Rd, Suite 106
City of Industry, CA 91748
Website
truconnect.com

What you need to know about TruConnect

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TruConnect

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

TruConnect customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Andrew Magaña
Chief Operations Officer
Secondary
Matthew Johnson
Co-Chief Executive Officer
Chief Executive
Nathan Johnson
Chief Executive

Frequently asked questions about TruConnect

Yes, you can find the online contact form here.
Monday to Friday, 8 a.m. to 8 p.m., Saturday 8 a.m. to 5 p.m. (all times Pacific).
TruConnect offers Lifeline service, which provides discounted phone service for eligible low-income consumers. They also provide prepaid wireless plans and devices.
To qualify for Lifeline service, you must meet certain income or government assistance program requirements. Specific eligibility criteria can vary by state.
If you have issues with your TruConnect phone or service, you can contact customer service at (800) 430-0443 for troubleshooting assistance. They can help with problems like activation issues, billing questions, or technical support.
Yes, TruConnect offers online account management through its website. You can check your account balance, add funds, change plans, and more.
TruConnect's services primarily focus on domestic usage within the United States. They may offer limited international calling options or roaming services depending on the plan.
Contact TruConnect customer service at (800) 430-0443 to report the loss or theft of your phone. They can assist with suspending service, transferring your number to a new device, or issuing a replacement SIM card if needed.

Outdated info? Report it here