TripIt organizes travel itineraries by importing confirmation emails and compiling flight, hotel, car rental, and activity details into a single schedule.
How to reach a person at TripIt
TripIt Responsiveness rating
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What you need to know about TripIt
TripIt responds to most customer complaints in a satisfactory manner.
- TripIt’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with TripIt with our insider guide or through our executive contacts.
- Here are our frequently asked questions about TripIt.
TripIt customer service response times
| Phone support | TripIt does not have phone support. |
| Email support | Response times: Usually 1 to 5 business days. Availability: Phone support is available Monday through Friday. |
| Live chat support | TripIt does not have live chat support. |
| Social media | TripIt is active on social media platforms such as Facebook, X, and Instagram. Response times can range from 1 to 72 hours depending on the platform and the inquiry’s complexity. |
| Help center/FAQ | TripIt’s help center/FAQ provides quick answers to common questions regarding support, account, settings, TripIt Pro, travel itinerary, and TripIt apps. |
How to resolve a problem with TripIt
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.TripIt mailing address
888 Brannan Street
Suite 100
San Francisco, CA 94103
TripIt loyalty program
TripIt’s paid subscription, TripIt Pro, adds features such as real time flight alerts, gate notifications, baggage claim information, refund tracking, and loyalty point monitoring to its itinerary app. The program does not offer its own rewards or points, but instead charges an annual fee for added travel notifications and tracking tools. Some users have reported concerns about automatic renewals and difficulty canceling the subscription.
TripIt social media channels
TripIt executive customer service contacts
Primary Contact
Laura Hinrichs
Director Of Customer Success
400 West 15th Street
Suite 100
San Francisco, CA 94103
laura.hinrichs@concur.com
Secondary Contact
Lucy Disney
Chief Customer Officer
400 West 15th Street
Suite 100
San Francisco, CA 94103
lucy.disney@sap.com
Chief Executive
Charlie Sultan
400 West 15th Street
Suite 100
San Francisco, CA 94103
charlie.sultan@concur.com
Does TripIt have an online contact form?
Yes, you can find the online contact form here.
What is the relationship between TripIt and Concur Technologies?
TripIt is owned by Concur Technologies, a subsidiary of SAP. Concur acquired TripIt in 2011 to expand its suite of travel management solutions. While Concur focuses on corporate travel and expense management, TripIt is geared toward helping individual travelers organize their travel plans.
How to get professional help with your TripIt problem
If you need help with TripIt, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
