TripIt

TripIt organizes travel itineraries by importing confirmation emails and compiling flight, hotel, car rental, and activity details into a single schedule.

Mailing address
888 Brannan Street, Suite 100
San Francisco, CA 94103

What you need to know about TripIt

TripIt responds to most customer complaints in a satisfactory manner.

How to resolve a problem with TripIt

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does TripIt respond?

Phone support
TripIt does not have phone support.
Email support
Usually 1 to 5 business days.Availability: Phone support is available Monday through Friday.
Live chat support
TripIt does not have live chat support.
Social media
TripIt is active on social media platforms such as Facebook, X, and Instagram.

Response times can range from 1 to 72 hours depending on the platform and the inquiry’s complexity.
Help center/FAQ
TripIt's help center/FAQ provides quick answers to common questions regarding support, account, settings, TripIt Pro, travel itinerary, and TripIt apps.
Verified contacts

TripIt customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Laura Hinrichs
Director Of Customer Success
Secondary
Lucy Disney
Chief Customer Officer
Chief Executive
Charlie Sultan

TripIt customer service policies

TripIt’s privacy policy explains how it collects and uses personal information when you use its services, including your name, email, travel plans, device and location data, and any connected email or reward accounts you choose to link. It says this data is used to operate and improve the service, send you messages, and personalize features, and it may be processed for internal research and legal compliance. The policy notes that you can share itineraries with others if you choose, but otherwise your trip details are private, and that the company does not sell personal information; it also warns that data may be processed or stored in the U.S. or other countries with different privacy laws and that third-party sites or apps you connect to have their own practices.

TripIt loyalty program

TripIt’s paid subscription, TripIt Pro, adds features such as real time flight alerts, gate notifications, baggage claim information, refund tracking, and loyalty point monitoring to its itinerary app. The program does not offer its own rewards or points, but instead charges an annual fee for added travel notifications and tracking tools. Some users have reported concerns about automatic renewals and difficulty canceling the subscription.

Frequently asked questions about TripIt

Yes, you can find the online contact form here.
TripIt is owned by Concur Technologies, a subsidiary of SAP. Concur acquired TripIt in 2011 to expand its suite of travel management solutions. While Concur focuses on corporate travel and expense management, TripIt is geared toward helping individual travelers organize their travel plans.

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