Travelpro Customer Service Contacts

Travelpro is a manufacturer of luggage and travel accessories.

How to reach a person at Travelpro

Travelpro Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Travelpro

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Travelpro

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Travelpro mailing address

6500 Park of Commerce Boulevard
Boca Raton, FL 33487

Travelpro social media channels

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Travelpro executive customer service contacts

Primary Contact
Anthony Macaione
CFO/SVP Finance
6500 Park of Commerce Boulevard
Boca Raton, FL 33487
anthony.macaione@travelpro.com

Secondary Contact
Gara Mallek
Sales Director
6500 Park of Commerce Boulevard
Boca Raton, FL 33487
gara.mallek@travelpro.com

Chief Executive
Rob Cooper
6500 Park of Commerce Boulevard
Boca Raton, FL 33487
rob.cooper@travelpro.com

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Frequently asked questions about Travelpro

How can I contact Travelpro customer service?

Does Travelpro have an online contact form?

Yes, you can find the online contact form here.

When can I contact Travelpro customer service?

Hotline & live chat: Monday to Friday from 10 a.m. to  4 p.m.

Email support: Monday to Friday from 9 a.m. to 5 p.m. (all times Eastern).

What is the warranty on Travelpro products?

Travelpro offers a limited lifetime warranty on most of their products, which covers defects in materials and workmanship. Specific warranty details can vary by product line, so it’s best to check the warranty information provided with your purchase or on the Travelpro website.

How do I file a warranty claim?

To file a warranty claim, contact Travelpro customer service at (800) 257-0285 with proof of purchase and a detailed description of the issue. They will guide you through the claim process and provide instructions on how to send the product for inspection.

Can I get replacement parts for my Travelpro luggage?

Yes, Travelpro offers replacement parts for many of their luggage items. You can request parts by contacting customer service at (800) 257-0285 with the product model number and the specific part you need.

How do I clean and maintain my Travelpro luggage?

Travelpro recommends using a mild soap and water solution to clean the exterior of your luggage. Avoid using harsh chemicals or abrasive materials. For detailed maintenance instructions, refer to the care guide provided with your luggage or visit the Travelpro website.

Where can I find Travelpro products?

Travelpro products are available at various retailers, including major department stores, specialty luggage stores, and online platforms such as Amazon and the Travelpro official website.

How do I track my order from Travelpro?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website.

What is Travelpro's return policy?

Travelpro accepts returns of unused products within 100 days of purchase for a full refund. Items must be in their original packaging and accompanied by proof of purchase. For detailed return instructions, visit the Travelpro website or contact customer service at (800) 257-0285.

Can I cancel or modify my order after it has been placed?

If you need to cancel or modify your order, contact Travelpro customer service at (800) 257-0285 as soon as possible. They will assist you based on the status of your order.

Does Travelpro offer repair services?

Yes, Travelpro provides repair services for their products. You can contact customer service at (800) 257-0285 to get more information about repair options, costs, and how to send your item for repair.

How to get professional help with your Travelpro problem

If you need help with Travelpro, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help