Travelpro

Travelpro is a manufacturer of luggage and travel accessories.

Telephone
Main : (800) 257-0285
Email
Mailing address
6500 Park of Commerce Boulevard
Boca Raton, FL 33487
Website
(800)257-0285

What you need to know about Travelpro

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Travelpro

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Travelpro customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jennie Kaylie
Vice President of Marketing and Product
Secondary
Gara Mallek
Sales Director
Chief Executive Officer
Lori Gonzalez
Chief Executive Officer

Frequently asked questions about Travelpro

Call (800) 257-0285 or email customerservice@travelpro.com.
Yes, you can find the online contact form here.
Hotline and live chat: Monday to Friday from 10 a.m. to  4 p.m. Email support: Monday to Friday from 9 a.m. to 5 p.m. (all times Eastern).
Travelpro offers a limited lifetime warranty on most of their products, which covers defects in materials and workmanship. Specific warranty details can vary by product line, so it's best to check the warranty information provided with your purchase or on the Travelpro website.
To file a warranty claim, contact Travelpro customer service at (800) 257-0285 with proof of purchase and a detailed description of the issue. They will guide you through the claim process and provide instructions on how to send the product for inspection.
Yes, Travelpro offers replacement parts for many of their luggage items. You can request parts by contacting customer service at (800) 257-0285 with the product model number and the specific part you need.
Travelpro recommends using a mild soap and water solution to clean the exterior of your luggage. Avoid using harsh chemicals or abrasive materials. For detailed maintenance instructions, refer to the care guide provided with your luggage or visit the Travelpro website.
Travelpro products are available at various retailers, including major department stores, specialty luggage stores, and online platforms such as Amazon and the Travelpro official website.
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier's website.
Travelpro accepts returns of unused products within 100 days of purchase for a full refund. Items must be in their original packaging and accompanied by proof of purchase. For detailed return instructions, visit the Travelpro website or contact customer service at (800) 257-0285.
If you need to cancel or modify your order, contact Travelpro customer service at (800) 257-0285 as soon as possible. They will assist you based on the status of your order.
Yes, Travelpro provides repair services for their products. You can contact customer service at (800) 257-0285 to get more information about repair options, costs, and how to send your item for repair.

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