Trainline

Trainline is a London-based app and website that sells train and coach tickets in the UK and across Europe.

Mailing address
1 Stonecutter Street
London, UK EC4A 4AH
Website
thetrainline.com

What you need to know about Trainline

We have not received any recent complaints about Trainline.

Related stories: Help! Trainline charged a $43 change fee after my train was canceled; She couldn’t change her train tickets on Trainline.com. Can she get a refund?; How can you get a full refund from Trainline? Not like this.

  • Trainline’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
  • You can resolve a problem with Trainline with our insider guide or through its executive contacts.
  • Trainline's customer service policies are standard. Here are our frequently asked questions about Trainline.

How to resolve a problem with Trainline

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Trainline customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Lisa Milne
GM Edinburgh and Global Director of Customer Management
Secondary
Pete Wade
Chief Commercial Officer
Chief Executive
Ian Brown
Chief Executive Officer

Frequently asked questions about Trainline

Contact Trainline through the Contact Customer Support form in its online help centre or through its mobile app. You can also call (+44) 333 202 2222.
Trainline has one online help centre, in English, French, German, Italian and Spanish. Its Contact Customer Support form lets you choose UK rail travel, rail and coach travel in Europe (including Eurostar and Interrail), a business account, a UK season ticket or UK coach travel.
The CEO of Trainline is Ian Brown, who took over in September 2026.
Trainline is a digital platform that provides booking services for train and bus tickets across Europe and the UK. It offers users the ability to compare prices, schedules, and book tickets for various train operators.
Trainline is a publicly traded company listed on the London Stock Exchange. It is owned by its shareholders.

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