Trainline
Trainline is a website and app that helps you book train and bus tickets across Europe. It allows you to compare prices, routes, and schedules to find the best options for your trip.
What you need to know about Trainline
We have not received any recent complaints about Trainline.
- Trainline’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Trainline with our insider guide or through its executive contacts.
- Trainline's customer service policies are standard. Here are our frequently asked questions about Trainline.
How to resolve a problem with Trainline
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Trainline customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Frequently asked questions about Trainline
Yes, Trainline provides customer support help centres for both the UK and the EU.
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UK Help Centre: Offers guidance for domestic UK train travel, including ticket changes, refunds, account issues, delays and disruptions.
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EU Help Centre: Supports travelers using Trainline across Europe, including international bookings, payment queries and EU rail operator information.
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