Trainline is a website and app that helps you book train and bus tickets across Europe. It allows you to compare prices, routes, and schedules to find the best options for your trip.
Trainline Responsiveness rating
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What you need to know about Trainline
We have not received any recent complaints about Trainline.
- Trainline’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Trainline with our insider guide or through its executive contacts.
- Trainline’s customer service policies are standard. Here are our frequently asked questions about Trainline.
Trainline customer service response times
Trainline’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | |
| Email support | |
| Live chat | |
| Social media | |
| Help center/FAQ |
How to resolve a problem with Trainline
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Trainline mailing address
120 Holborn
3rd floor
London, UK EC1N 2TD
Trainline loyalty program
Trainline social media channels
TikTok
YouTube
Trainline executive customer service contacts
Primary Contact
Lisa Milne
GM Edinburgh and Global Director of Customer Management
120 Holborn
3rd floor
London, UK EC1N 2TD
lisa.milne@thetrainline.com
Secondary Contact
Pete Wade
Chief Commercial Officer
120 Holborn
3rd floor
London, UK EC1N 2TD
pete.wade@trainline.com
Chief Executive
Jody Ford
120 Holborn
3rd floor
London, UK EC1N 2TD
jody.ford@trainline.com
Trainline customer service policies
Trainline self-service links
How do I contact Trainline?
Contact Trainline customer service at (+44) 333 202 2222 support page on its website or by using the online help center. It also offers assistance through its mobile app.
Does Trainline have a customer support help centre for both the UK and the EU?
Yes, Trainline provides customer support help centres for both the UK and the EU.
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UK Help Centre: Offers guidance for domestic UK train travel, including ticket changes, refunds, account issues, delays and disruptions.
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EU Help Centre: Supports travelers using Trainline across Europe, including international bookings, payment queries and EU rail operator information.
Who is the CEO of Trainline?
The CEO of Trainline is Jody Ford.
What is Trainline?
Trainline is a digital platform that provides booking services for train and bus tickets across Europe and the UK. It offers users the ability to compare prices, schedules, and book tickets for various train operators.
Who owns Trainline?
Trainline is a publicly traded company listed on the London Stock Exchange under the ticker symbol “TRN”. It is owned by its shareholders.
How to get professional help with your Trainline problem
If you need help with Trainline, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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