ToursByLocals

ToursByLocals is an online platform connecting travelers with local, independent tour guides for personalized private tours.

Telephone
Main : (866) 844-6783
Mailing address
300 - 1090 West Pender Street
Vancouver, BC V6E 2N7
Website
toursbylocals.com

What you need to know about ToursByLocals

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with ToursByLocals

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

ToursByLocals customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Macarena Toledo
Director of Partner Experience
Chief Executive
Lisa Chen

Frequently asked questions about ToursByLocals

Call (866) 844-6783.
Yes, you can find the link to its WhatsApp here.
Yes, if your guide cancels, customer service will help you find a replacement guide or will issue a refund. Call (866) 844-6783.
Contact customer service at (866) 844-6783 for any payment-related concerns, including disputes or issues with charges.
Call customer service at (866) 844-6783.
Call customer service at (866) 844-6783.
Yes, call customer service at (866) 844-6783.

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