ToursByLocals is an online platform connecting travelers with local, independent tour guides for personalized private tours.
ToursByLocals Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about ToursByLocals
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with ToursByLocals
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.ToursByLocals mailing address
300 – 1090 West Pender Street
Vancouver, BC V6E 2N7
ToursByLocals executive customer service contacts
Primary Contact
Macarena Toledo
Director of Partner Experience
300 – 1090 West Pender Street
Vancouver, BC V6E 2N7
macarena.toledo@toursbylocals.com
Chief Executive
Lisa Chen
300 – 1090 West Pender Street
Vancouver, BC V6E 2N7
lisa.chen@toursbylocals.com
How can I contact ToursByLocals customer service?
Call (866) 844-6783.
Can I contact ToursByLocals via WhatsApp?
Yes, you can find the link to its WhatsApp here.
What are ToursByLocals' other phone numbers?
- From outside Canada: +1-604-777-4141
- U.K.: +44-788-889-4166
- U.K. toll-free: 0800-520-0171
- Emergencies: +1-604-636-7058
Can customer service help if my guide cancels?
Yes, if your guide cancels, customer service will help you find a replacement guide or will issue a refund. Call (866) 844-6783.
How do I resolve payment issues?
Contact customer service at (866) 844-6783 for any payment-related concerns, including disputes or issues with charges.
What if I need to change or cancel my booking?
Call customer service at (866) 844-6783.
How do I report an issue with my tour or guide?
Call customer service at (866) 844-6783.
Does customer service handle refund requests?
Yes, call customer service at (866) 844-6783.
How to get professional help with your ToursByLocals problem
If you need help with ToursByLocals, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.