Total Wireless

Total Wireless is a prepaid mobile service provider in the U.S. offering no-contract plans, primarily operating on the Verizon network.

Telephone
Main : (866) 663-3633
Mailing address
9700 NW 112th Avenue
Miami, FL 33178
Website
totalwireless.com

What you need to know about Total Wireless

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Total Wireless

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Total Wireless customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Brian Higgins
Chief Customer Experience Officer
Secondary
Dory Butler
Senior Vice President, Customer Experience
Chief Executive
Michael Duncan
Chief Executive Officer

Frequently asked questions about Total Wireless

Total Wireless does not typically provide a publicly accessible list of its management team members, as it's a subsidiary of TracFone Wireless, which is part of the larger Verizon Communications. Consequently, information about specific management personnel is often integrated into the corporate structure of TracFone or Verizon. For insights into leadership, you may need to refer to Verizon's corporate information or press releases related to TracFone.
Call Total Wireless customer service at (866) 663-3633.
You can activate your phone online through the Total Wireless website or by calling customer service at (866) 663-3633.
Total Wireless operates on the Verizon network, providing coverage across the United States.
If you're experiencing problems with your Total Wireless service, there are a few troubleshooting steps you can try. Start by restarting your phone, as this can often resolve connectivity or network issues. If you're having trouble with data, ensure that your mobile data is turned on and that you have coverage in your area. You can also check for any service outages in your location by visiting Total Wireless at totalwireless.com or using its support app. If the problem persists, you can reach out to customer support at (866) 663-3633 for further assistance.
To update your account information, such as your billing address, phone number, or payment method, you can log in to your Total Wireless account on their website or through the Total Wireless app. Once logged in, navigate to the "Account" or "Profile" section, where you can make any necessary changes. If you encounter any issues while updating your account, you can contact Total Wireless customer service at (866) 663-3633 for assistance.

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