TopResume Customer Service Contacts

TopResume is a professional resume writing service that helps job seekers create and improve their resumes.

How to reach a person at TopResume

TopResume Responsiveness rating

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3/5

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What you need to know about TopResume

Customer service experiences with TopResume can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

TopResume customer service response times

TopResume’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportAvailable at (800) 604-1929. Response times may vary, but you can typically expect to reach a representative on weekdays from 9 a.m. to 6 p.m. Eastern time.
Email supportResponses usually take between 1 to 3 business days.

Email support@topresume.com.
Online contact formReplies via the online contact form is similar to email, replies generally arrive within 1 to 3 business days.
Live chat supportTopResume does not offer live chat support.
Social mediaResponse times on the social media platform vary, but can range from a few hours to a couple of days, depending on the platform and inquiry.

How to resolve a problem with TopResume

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

TopResume mailing address

410 Lexington Avenue
Suite 1402 – 1063
New York, NY 10170

TopResume loyalty program

TopResume does not have a loyalty program.

TopResume social media channels

X


TopResume executive customer service contacts

Primary Contact
Varvara Zhuk
410 Lexington Avenue
Suite 1402 – 1063
New York, NY 10170
varvara.zhuk@career.io

LinkedIn

Secondary Contact
Todd Goldstein
Executive Manager
410 Lexington Avenue
Suite 1402 – 1063
New York, NY 10170
todd.goldstein@career.io

LinkedIn

Chief Executive
Byron Matthews
410 Lexington Avenue
Suite 1402 – 1063
New York, NY 10170
byron.matthews@career.io

LinkedIn

TopResume customer service policies

What are TopResume's terms and conditions?

TopResume’s terms and conditions outline that by using its platform, you agree to its terms, including supplemental ones based on your location. Users must be at least 18, and services often require payment with no refunds on most resume-writing services. There’s a binding arbitration agreement and class action waiver. Intellectual property on the platform is protected, and unauthorized commercial use is prohibited. Subscription cancellations take effect at the term’s end.

What is TopResume's privacy policy?

TopResume’s privacy policy explains how it collects, uses, and protects your personal data. It gathers information you provide (like your resume details), data from third parties, and usage data through cookies. The information is used for services, marketing, and improving user experience. TopResume may share data with affiliates, service providers, and legal authorities if required. Users have rights regarding their personal data, including access and deletion requests.

Does TopResume offer refunds?

No, TopResume does not offer refunds. However, the company states that it provides multiple drafts and revisions to make sure you’re happy with your resume.

Where can I find information about the resume writing process?

You can find details about TopResume’s resume writing process in the FAQ section. It explains how the process works from start to finish, including how to submit your information, communicate with your writer, review drafts, and request revisions.

Frequently asked questions about TopResume

Who owns TopResume?

TopResume is owned by Talent Inc., a career services company that also owns other brands like TopCV and TopInterview.

How can I contact TopResume?

Call TopResume at (800) 604-1929 or email support@topresume.com.

When can I contact TopResume?

TopResume is available weekdays from 9 a.m. to 6 p.m. Eastern time.

How to get professional help with your TopResume problem

If you need help with TopResume, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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