TOMY
TOMY is the North American division of TOMY, a Japanese toy and entertainment company, responsible for distributing toys, games and collectibles in the U.S. and Canada.
What you need to know about TOMY
Customer service experiences with TOMY can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- TOMY’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with TOMY with our insider guide or through our executive contacts.
- TOMY's customer service policies are standard. Here are our frequently asked questions about TOMY.
How to resolve a problem with TOMY
Try self-service first
Use our proven resolution methods, or TOMY’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does TOMY respond?
TOMY customer service is available Monday through Friday from 8 a.m. to 4 p.m. Central time.
Call TOMY customer service at (800) 704-8697.
Email TOMY customer service at cs@tomy.com.
Here's how to reach TOMY via social media.
TOMY customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Additional contacts
TOMY self-service links
TOMY customer service policies
TOMY loyalty program
TOMY does not have a loyalty program.
Frequently asked questions about TOMY
Outdated info? Report it here