TOMY USA is the North American division of TOMY, a Japanese toy and entertainment company, responsible for distributing toys, games and collectibles in the U.S. and Canada.
TOMY Responsiveness rating
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What you need to know about TOMY
Customer service experiences with TOMY can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- TOMY’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with TOMY with our insider guide or through our executive contacts.
- TOMY’s customer service policies are standard. Here are our frequently asked questions about TOMY.
TOMY customer service response times
TOMY’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Typically the fastest option, with response times usually within a few minutes during business hours. TOMY customer service is available Monday through Friday from 8 a.m. to 4 p.m. Central time. Call TOMY customer service at (800) 704-8697. |
| Email support | Responses generally take 24 to 48 hours, though it may be longer during peak periods or holidays. Email TOMY customer service at cs@tomy.com. |
| Online contact form | Responses via the online contact form are similar to email. Responses are usually received within 1 to 2 business days, but complex issues may take longer. |
| Live chat support | TOMY does not offer live chat support. |
| Social media | Response times via social media can vary widely, but most inquiries receive a reply within a few hours to a business day, depending on the urgency and platform used. Here’s how to reach TOMY via social media. |
How to resolve a problem with TOMY
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
TOMY mailing address
2015 Spring Road
Suite 700
Oak Brook, IL 60523
TOMY executive customer service contacts
Primary Contact
Mary Ann Mullis
Consumer Care Manager
2015 Spring Road
Suite 700
Oak Brook, IL 60523
mamullis@tomy.com
Secondary Contact
Randy Peltier
Sr. Vice President
2015 Spring Road
Suite 700
Oak Brook, IL 60523
rpeltier@tomy.com
Alternative Contact
Greg Kilrea
President, TOMY International
2015 Spring Road
Suite 700
Oak Brook, IL 60523
gkilrea@tomy.com
How can I contact TOMY customer service?
Call TOMY customer service at (800) 704-8697 or email cs@tomy.com.
Does TOMY have an online contact form?
Yes, you can find the online contact form here.
When can I contact TOMY customer service?
TOMY customer service is available Monday through Friday from 8 a.m. to 4 p.m. Central time.
How to get professional help with your TOMY problem
If you need help with TOMY, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
