Tommy Hilifiger Customer Service Contacts

Tommy Hilfiger’s U.S. privacy policy explains that the company collects personal information from users, including names, contact details, payment data, purchase history, browsing behavior, and location information. This data is used for order processing, marketing, personalization, analytics, and fraud prevention. It may be shared with service providers, affiliated companies within PVH, and legal authorities, and some data may be used for advertising purposes. Users have limited control over their information, such as opting out of marketing communications or requesting access or deletion where allowed by law. The policy also notes additional rights for residents of certain states and that the services are not intended for children under 13.

Tommy Hilfiger’s U.S. returns and refund policy lets you return online purchases (usually within 30 days of shipping confirmation and up to 45 days if you’re a Hilfiger Club member) for a refund if the items are unworn, unwashed, with original tags still attached; refunds are issued back to your original payment method once the item is received and processed.

The Tommy Hilfiger USA terms and conditions lay out the legal rules for using the usa.tommy.com website. They say that by using the site you agree to follow the terms, and the company can change them at any time. The content on the site (images, text, logos, etc.) is owned by Tommy Hilfiger and can’t be copied or reused without permission. The agreement covers things like product availability, order limits, and accuracy of information. It also includes legal protections: the company disclaims most warranties, limits its liability, and requires disputes to be handled through binding arbitration in New York with a waiver of class actions.

To check the status of your Tommy Hilfiger order, go to the track your order page and enter your order number, the email you used, and your shipping ZIP code. Your order number is in your order confirmation email. Alternatively, you can sign in with your account (using a one‑time code or your password) to see your order history and tracking details.

To return a defective, damaged, or incorrect item, you need to initiate a return request through the online return system.