Tidal Customer Service Contacts

Tidal is a music streaming platform that offers access to a library of songs, playlists, and videos, with a focus on sound performance and supporting artists.

How to reach a person at Tidal

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What you need to know about Tidal

Customer service experiences with Tidal tend to be mixed, with many users finding the self-help resources and FAQs helpful for resolving common issues quickly. However, when it comes to more complex problems, response times can vary, and some users report slower assistance through email or live chat.

Tidal customer service response times

Tidal’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportTidal does not provide direct phone support for general inquiries. Instead, customer service is typically handled through the online help center or email support.
Email supportTidal’s customer service email support typically responds within 24 to 48 hours, though response times may vary depending on the volume of inquiries. For quicker resolution, the company recommends checking the help center, where you can find answers to common issues. Email Tidal at support@tidal.com.
Live chatTidal offers live chat support through the help center, which is available to assist with various issues. Response times for live chat can be relatively quick, typically within a few minutes, depending on the availability of support agents. However, during peak times, wait times may be longer.
Social mediaTidal offers customer support through social media channels such as X and Facebook. Response times can vary, but typically, the company aims to reply within a few hours on weekdays. However, response times may be slower during weekends or busy times. Here’s how to reach Tidal via social media.
Help center/FAQTidal’s customer service help center and FAQ section provide quick access to solutions for common issues, and users can typically find answers immediately. If your issue requires further assistance beyond the FAQ, Tidal’s help center allows you to submit a support request. Response times for requests made through the help center usually range from 24 to 48 hours, depending on the nature of the inquiry and volume of requests.

How to resolve a problem with Tidal

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Tidal mailing address

799 Broadway
11th Floor
New York, NY 10003

Tidal loyalty program

Tidal does not have a loyalty program.

Tidal social media channels

X


Tidal executive customer service contacts

Primary Contact
Tony Gervino
Executive Vice President
799 Broadway
11th Floor
New York, NY 10003
tgervino@tidal.com

LinkedIn

Secondary Contact
Lizz Carroll
Senior Director of Operations
799 Broadway
11th Floor
New York, NY 10003
lcarroll@tidal.com

LinkedIn

Chief Executive
Jack Dorsey
799 Broadway
11th Floor
New York, NY 10003
jdorsey@tidal.com

LinkedIn

Tidal customer service policies

What is Tidal's privacy policy?

Tidal’s privacy policy outlines how the company collects, uses, and protects users’ personal information. It details the types of data collected, such as account information and usage patterns, and explains how these data are utilized.

What is Tidal's terms and conditions policy?

Tidal’s terms and conditions set the rules for using the service, covering aspects such as account responsibilities, subscription details, and acceptable user behavior.

What is Tidal's accessibility statement?

Tidal’s accessibility statement outlines the company’s efforts to make its platform accessible to all users, including those with disabilities.

Can I update my account or subscription using self-service?

Yes, Tidal allows you to update your account information, manage your subscription, and change your payment details through the self-service options in your account settings.

Does Tidal offer troubleshooting guides?

Yes, Tidal provides troubleshooting guides for technical problems, such as issues with audio quality, app performance, or syncing across devices. These guides are available through the help center.

Can I cancel my Tidal subscription through self-help?

Yes, Tidal’s self-help resources guide you through the process of canceling your subscription. Follow the steps in your account settings to cancel or manage your plan.

Frequently asked questions about Tidal

What is the relationship between Tidal and Block?

Block, which acquired a majority stake in Tidal in 2021, is the parent company of the music streaming platform.

How can I contact Tidal customer service?

How much does Tidal cost?

Tidal offers several subscription plans, including Tidal Premium, Tidal HiFi, and Tidal HiFi Plus, with varying prices depending on the plan and location.

How to get professional help with your Tidal problem

If you need help with Tidal, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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