Tidal

Tidal is a music streaming platform that offers access to a library of songs, playlists, and videos, with a focus on sound performance and supporting artists.

Mailing address
799 Broadway, 11th Floor
New York, NY 10003
Website
tidal.com

What you need to know about Tidal

Customer service experiences with Tidal tend to be mixed, with many users finding the self-help resources and FAQs helpful for resolving common issues quickly. However, when it comes to more complex problems, response times can vary, and some users report slower assistance through email or live chat.

How to resolve a problem with Tidal

Try self-service first

Use our proven resolution methods, or Tidal’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Tidal respond?

Phone support
Tidal does not provide direct phone support for general inquiries. Instead, customer service is typically handled through the online help center.
Email support
Tidal does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Tidal offers live chat support through the help center, which is available to assist with various issues. Response times for live chat can be relatively quick, typically within a few minutes, depending on the availability of support agents. However, during peak times, wait times may be longer.
Social media
Tidal offers customer support through social media channels such as X and Facebook. Response times can vary, but typically, the company aims to reply within a few hours on weekdays. However, response times may be slower during weekends or busy times. Here's how to reach Tidal via social media.
Help center/FAQ
Tidal's customer service help center and FAQ section provide quick access to solutions for common issues, and users can typically find answers immediately. If your issue requires further assistance beyond the FAQ, Tidal’s help center allows you to submit a support request. Response times for requests made through the help center usually range from 24 to 48 hours, depending on the nature of the inquiry and volume of requests.
Verified contacts

Tidal customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Tony Gervino
Executive Vice President
Secondary
Caitlin Rabil
ExecOps Lead
Chief Executive
Jack Dorsey
Chief Executive

Tidal customer service policies

Tidal's privacy policy outlines how the company collects, uses, and protects users' personal information. It details the types of data collected, such as account information and usage patterns, and explains how these data are utilized.

Tidal loyalty program

Tidal does not have a loyalty program.

Frequently asked questions about Tidal

Block, which acquired a majority stake in Tidal in 2021, is the parent company of the music streaming platform.
Tidal offers several subscription plans, including Tidal Premium, Tidal HiFi, and Tidal HiFi Plus, with varying prices depending on the plan and location.

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