Tidal is a music streaming platform that offers access to a library of songs, playlists, and videos, with a focus on sound performance and supporting artists.
What you need to know about Tidal
Customer service experiences with Tidal tend to be mixed, with many users finding the self-help resources and FAQs helpful for resolving common issues quickly. However, when it comes to more complex problems, response times can vary, and some users report slower assistance through email or live chat.
- Response times for Tidal’s customer service can vary based on the method of contact, the volume of inquiries, and the specific nature of the issue.
- Problems with Tidal can be resolved through our insider guide or by contacting its executive team.
- Tidal’s customer service policies follow standard practices. Below are our frequently asked questions about Tidal.
Tidal customer service response times
Tidal’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Tidal does not provide direct phone support for general inquiries. Instead, customer service is typically handled through the online help center or email support. |
Email support | Tidal’s customer service email support typically responds within 24 to 48 hours, though response times may vary depending on the volume of inquiries. For quicker resolution, the company recommends checking the help center, where you can find answers to common issues. Email Tidal at support@tidal.com. |
Live chat | Tidal offers live chat support through the help center, which is available to assist with various issues. Response times for live chat can be relatively quick, typically within a few minutes, depending on the availability of support agents. However, during peak times, wait times may be longer. |
Social media | Tidal offers customer support through social media channels such as X and Facebook. Response times can vary, but typically, the company aims to reply within a few hours on weekdays. However, response times may be slower during weekends or busy times. Here’s how to reach Tidal via social media. |
Help center/FAQ | Tidal’s customer service help center and FAQ section provide quick access to solutions for common issues, and users can typically find answers immediately. If your issue requires further assistance beyond the FAQ, Tidal’s help center allows you to submit a support request. Response times for requests made through the help center usually range from 24 to 48 hours, depending on the nature of the inquiry and volume of requests. |
How to resolve a problem with Tidal
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Tidal mailing address
799 Broadway
11th Floor
New York, NY 10003
Tidal executive customer service contacts
Primary Contact
Tony Gervino
Executive Vice President
799 Broadway
11th Floor
New York, NY 10003
tgervino@tidal.com
Secondary Contact
Lizz Carroll
Senior Director of Operations
799 Broadway
11th Floor
New York, NY 10003
lcarroll@tidal.com
Chief Executive
Jack Dorsey
799 Broadway
11th Floor
New York, NY 10003
jdorsey@tidal.com
What is the relationship between Tidal and Block?
Block, which acquired a majority stake in Tidal in 2021, is the parent company of the music streaming platform.
How can I contact Tidal customer service?
Email support@tidal.com.
How much does Tidal cost?
Tidal offers several subscription plans, including Tidal Premium, Tidal HiFi, and Tidal HiFi Plus, with varying prices depending on the plan and location.
How to get professional help with your Tidal problem
If you need help with Tidal, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.